Dunes D'Or Ocean Club

“Overall good but buffet service needs much more planning.”

All hotel staff were very helpful but Hassan and Aziz in the restaurant were exceptional. They made the holiday with the care and attention during all meal services. There were times when crockery was delayed so had to wait before we were able to collect food. The 2 waiters helped to carry food to … more

All hotel staff were very helpful but Hassan and Aziz in the restaurant were exceptional. They made the holiday with the care and attention during all meal services. There were times when crockery was delayed so had to wait before we were able to collect food. The 2 waiters helped to carry food to our table as my husband struggled with balance. They also found tables for us,especially when it was busy. The food was excellent with plenty of variety,lovely salads,fresh fruit,beautiful fish and meat or vegetable tagines. Wine was very drinkable but cocktails were limited at the bar area. The language spoken was English and French. I tried to use my very basic French since a lot of guest were French. Location,rooms,pools excellent. Meal service,crockery and tables need more planning. There were too many people trying to access the buffet at once.

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“Mixed experience and some major concerns”

Location wonderful direct access to beach . Lots of steps on site , as well as multiple floors in the accommodation so a challenge for anyone with limited mobility . Rooms are clean , and most staff are pleasant and friendly . Certain improvements are definatley required . The booking in process is… more

Location wonderful direct access to beach . Lots of steps on site , as well as multiple floors in the accommodation so a challenge for anyone with limited mobility . Rooms are clean , and most staff are pleasant and friendly . Certain improvements are definatley required . The booking in process is lengthy and needs streamlining , confusing information about check in times when arriving from early flights . Causing confusion and frustration. Booking the on site restaurants is difficult ,queuing outside between 4 - 5 pm , we only managed to get in the fish restaurant . The main buffet dining room is chaotic at peak times , a limited number of serving spoons , no plates ,bowls and spoons , coffee cups staff running around to try and find them . The worse was the lack of coherent labelling of food. If you were Vegetarian, avoiding pork , or lactose intolerant or gluten free it was impossible to distinguish what was in the mixed salads and hot food . If they wish to have British customers this needs to be addressed as even simple questions about food were impossible for staff to answer. We also had a very poor experience in the Hamman / Spa , they didn't have any of the necessary beauty products in the treatment rooms , staff were going from one room to another sharing body wash ,massage oil etc etc .Leaving us in rooms with doors open and no towels covering us .The lack of English speaking staff made problems even worse and is potentially a dangerous practice .As no information was collected or shared regarding medical conditions or allergies. There were very few signs translated into English only French .I do not expect all staff to be fluent, but a lot more needs to done to make this hotel a safe environment for all their guests . In particular if they wish to have regular British guests

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