Hidden Beach Resort Au Naturel, Gourmet All Inclusive By Karisma

“Best Staff Ever!!! Great Resort”

The staff at HBR is what makes this resort so great! From the moment you arrive (and undress), Eliasin & Miguel at the reception area greet you and explain the resort and rules. They are fantastic. However, Ula (affectionately called “Ul-la-la”) is very special. She made us feel so comfortable an... more

The staff at HBR is what makes this resort so great! From the moment you arrive (and undress), Eliasin & Miguel at the reception area greet you and explain the resort and rules. They are fantastic. However, Ula (affectionately called “Ul-la-la”) is very special. She made us feel so comfortable and secure and there are simply too many examples of her kindness to list, but here’s one: The resort did/does not have Sugar-Free Red Bulls (or any energy drinks at all - which was very disappointing since we don’t drink alcohol), but Ula went to the store by her house and bought/brought us over 30 Sugar-Free Red Bulls so we could enjoy our favorite beverage for the duration of our stay. And throughout our stay, Ula made us feel like we were the King and Queen of the resort. Words can’t describe how amazing she is. Fernanda and Carlos (activity directors) are both amazing, fun, funny and such a pleasure to be around. And, as fun as they are, they are also very professional, kind and courteous. They make you feel like the resort is your home. The ladies of the room cleaning staff are also amazing (always a very clean room and always wearing a beautiful smile). Naturally, the restaurant staff are all phenomenal. A special thank you to Ancento for your terrific hospitality, specially the cappuccinos each morning. In short, the entire staff is phenomenal. On the negative side, there is no beach at the resort, which means there are no all-inclusive benefits of being at a beach resort, such as sailboats, paddleboards, surfboards, diving rafts, etc. There’s no sand! You can however use the adjacent properties amenities. On a bad note, the sailboat trip you can book is horrible at best. To many reasons to list, but here’s a few: Horrible “cardboard lunch box” complete with no napkins or cutlery, 4 young male staff which you could bet were taking pictures, sad and bare reef, 55-minute drive each way, hours of sitting and doing nothing near the check in area (we actually left and summoned our own taxi back to the resort rather than stay next to a some crappy bar for 2 1/2 hours). And again, no energy drinks which we found insulting. However, it’s important to remember that anything negative had absolutely nothing to do with the resort staff or the people that work at the resort. They treat you better than you’ve ever been treated at The Connaught in London or any Four Seasons.

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