Description
Facilities: Units include 742 junior suites and 14 suites located in a 3-storey main building and an auxiliary building. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offe… more
Location: This charming Mexican hotel has a stunning beach caressed by the beautiful lapping waters of the Caribbean. It is set on the best beach of the Riviera Maya, in natural, spectacular surroundings, just 2 km from the centre of Puerto Aventuras and Xpu-Ha beach and 15 km from Xcaret. It is 25 km from Playa del Carmen, 35 km from Tulum, 85 km from Cancún and 75 km south of Cancún International Airport.
Various dining options are available, including a dining room and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. All-inclusive is offered as a catering option. All-inclusive vacationers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages.
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- Entertainment
- Live music
- Entertainment for adults
- Casino
- Entertainment
- Club
- Pool table
- Dartboard
- Games room
- Karaoke
- Shops in hotel
- Aerobics
- Bowling
- Services
- Theme park
- Nursery
- Kids' club
- Kids´ club
- Room service
- Luggage storage
- Safe
- Chapel
- Ironing board
- Iron
- Newspapers
- Fan
- Car hire
- Cash machine
- Foreign currency exchange
- Luggage storage
- Shoe shiner
- Private check-in and check-out
- Wake-up call
- Sale of tickets
- Gardens
- Library
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Security service
- Coffee maker
- Hair dryer
- Club
- Banquet and event room
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Pool with slides
- Sun terrace
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Parking
- Parking
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Adults-only outdoor pool
- Garden area
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Non-smoking rooms
- Activities
- Tennis court
- Water park
- Water sport facilities (on site)
- Snorkelling
- Padel tennis
- Mini golf
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
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Excellent
Based on 13760 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Tulum
Showing 3 featured reviews out of 13760 TripAdvisor reviews
L
Lela B
08/01/2025
“Looking forward to returning”
In April 2024, we visited this resort and stayed in the premium suites—it was absolutely worth it. We’re thrilled to be returning this April, a bit earlier in the month, and can’t wait to experience it all again. Honestly, even without the premium option, we’d still have an amazing time because the… more
L
landrewmitchell
08/01/2025
“Review”
Wonderful resort. great accommodation and food. 30 minute drive from nearest town, so difficult to shop or have dinner in Playa del Carmen
D
delikostov
Sofia, Bulgaria
07/01/2025
“Nice place”
Everything is perfect except the beach - the sunbeds are totally not enough. You have to go until 8 a.m., otherwise you can't find free sunbeds. Most of them are reserved with the towels and are used only at the afternoon. The stuff at the bars are not enough. One person per bar makes big queues.
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