Barcelo Maya Colonial - All Inclusive

“Very Kind staff, great place for family.”

Staff are super kind. The facility is clean and nice. In summer time, please beware mosquitoes. Willing to go back sometime.Buffet has a variety of options. Hope to have more Asian options. Checkin line on reception needs to be improved.

“Good but not Exceeds Expectations”

The good: beautiful resort with fantastic views, very good air conditioned rooms with ceiling fans, AC in restaurants and buffets (except at pools), food was decent, quick check in, Kyoto and La Trattata restaurants were great. Helpful with transportation, friendly with filling up our Yetis, it ... more

The good: beautiful resort with fantastic views, very good air conditioned rooms with ceiling fans, AC in restaurants and buffets (except at pools), food was decent, quick check in, Kyoto and La Trattata restaurants were great. Helpful with transportation, friendly with filling up our Yetis, it was nice walking to dinners and then back but people who have difficulty walking may not enjoy that aspect, they were helpful with the luggage, food portions at restaurants were large, lots of seating and hammocks at pool and lounges at beach, double decker bus was neat, water in ocean was clear, no seaweed, catamaran was really cool, good waitresses and waiters, The bad: lack of drink selections, restaurant reservations were extremely hard to get for a group of 7, so we had to break us up a lot, keys always malfunction, room service not included,only serves Corona Beer, non motorized water sports fill up super fast, shows were weak, beds were terrible ( ours had a pit in it), shower water pressure was non existent, they don’t allow you to take your food to the pool and eat there, only in the buffet, poor English. Let me stop here and say this so I don’t sound like a snob. I understand we are in a different country, I completely get that. I also understand that 80% of their tourists are English speaking so while I did not have a horrible time communicating, there were several instances in which there was an obvious language barrier, and two or more people had to be involved to correct issue and yet there was one particular bartender in the adults only section that spoke better English than I! Not being premium was evident in the way you were treated especially with drinks ( no top shelf for us lowly peasants….and when is Jack Daniel’s considered top shelf? Maybe I don’t drink that much liquor), one or two accessible outlets in our rooms, mall was a joke, tourist trap prices everywhere ( $57 US Dollars for sunscreen!) I bought a $10 Christmas ornament,

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“Huge property with lots to do and be entertained, but I would not go there again.”

Lots of places to eat but food was tasteless everywhere. Very low quality ingredients used for preparation of food. Shrimp was weird tasting, clams were nasty, drinks tasted like artificially sweetened syrups were used to make them, I could go on. Lots of choices of dishes but I couldn’t find any... more

Lots of places to eat but food was tasteless everywhere. Very low quality ingredients used for preparation of food. Shrimp was weird tasting, clams were nasty, drinks tasted like artificially sweetened syrups were used to make them, I could go on. Lots of choices of dishes but I couldn’t find anything that was actually tasty. The mattress in the room was old fashioned spring mattress and bouncy. I kept waking up from being tossed around every time my husband turned. Bedding had holes in it. We slept on the same sheets for 10 days and they were never changed. Service was good everywhere. Hotel is dated and needs to be remodeled. Locks on balcony doors were broken in both of our rooms. Alternatives were installed but didn’t stay latched. We were unfortunate to vacation during hurricane Baryl and found out that metal accordion shutters that are supposed to be used to cover the balcony glass door during the hurricane, didn’t function properly and had a broken off part so we had to call service to close them for us. Pretty average hotel, with remodeling and improvements has a potential for becoming and amazing property. I am not planning to come back or recommend to anyone.

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“Family Vacation”

Service was subpar for the value. Premium was not worth the money. Food was nothing to remember. Resort needs more help and worry less about rules. All-inclusive, but has issues taking a slice of pizza from the buffet out of buffet.