Description
Facilities: The resort has a lift and features 630 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range … more
Meals: The dining area includes a restaurant and a bar. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The resort offers a selection of alcoholic and non-alcoholic beverages.
- Entertainment
- Live music
- Casino
- Entertainment for adults
- Entertainment
- Club
- Pool table
- Dartboard
- Games room
- Shops in hotel
- Computer room
- Aerobics
- Bowling
- Dance hall
- Parking
- Parking
- Parking near the hotel
- Secure parking
- Valet parking
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Room service
- Luggage storage
- Safe
- Chapel
- Ironing board
- Iron
- Newspapers
- Fan
- Car hire
- Cash machine
- Foreign currency exchange
- Luggage storage
- Shoe shiner
- Private check-in and check-out
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Club
- Banquet and event room
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Pool with slides
- Sun terrace
- Private pool
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- Themed restaurant
- À la carte restaurant
- Buffet restaurant
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Pay-per-use gym
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Garden area
- Sun loungers
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Pets
- Pets not allowed.
- Smoking
- No smoking allowed anywhere in the hotel
- Smoke detectors in hotel
- Wi-Fi
- Pay-per-use Wi-Fi
- Pay-per-use Wi-Fi in public areas
- Activities
- Tennis court
- Golf course (within 3 km)
- Water park
- Water sport facilities (on site)
- Snorkelling
- Padel tennis
- Mini golf
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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Excellent
Based on 8959 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Tulum
Showing 4 featured reviews out of 8959 TripAdvisor reviews
T
theavol
08/01/2025
“Great experience, close to five star resort!”
Overall, it's a great family vacation spot if not for beaches and the amount of riffs in the water! Everything is there and near you. There are great restaurants, a buffet bar near the lobby or at the beach, and bars are close, but sometimes you have to walk and wait a bit to get served. For kids,… more
A
Amy B
White Bear Lake, Minnesota
06/01/2025
“Incredible resort!”
What a beautiful place! The staff, pools, beach, food and drinks were all amazing. Great snorkeling right off the beach. So much to do! It is heaven on earth!
D
Dreamer34403318183
06/01/2025
“Family of 19”
Great experience for two grandparents, three families with 6 adults and grandchildren ages 8 to 23. Very clean, and safe for everyone with lots to do. Food was excellent with lots of variety. One person with celiac was well accommodated. Loved the beach, snorkeling, pools for adults and kids, flow … more
O
OkotoksMom
Okotoks, Canada
07/01/2025
“Be Cautious!!!”
Do NOT book a tour with hotel! We tried to book a private snorkeling tour and they booked us with El Cid Marina for a FISHING tour! I checked TWICE confirming that it was snorkeling and they said yes but would be on the fishing boat which was okay as long as we were snorkeling. We arrived at marina… more
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