Description
Facilities: The resort has a lift and features 630 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range … more
Meals: The dining area includes a restaurant and a bar. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The resort offers a selection of alcoholic and non-alcoholic beverages.
- Entertainment
- Live music
- Casino
- Entertainment for adults
- Entertainment
- Club
- Pool table
- Dartboard
- Games room
- Shops in hotel
- Computer room
- Aerobics
- Bowling
- Dance hall
- Parking
- Parking
- Parking near the hotel
- Secure parking
- Valet parking
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Room service
- Luggage storage
- Safe
- Chapel
- Ironing board
- Iron
- Newspapers
- Fan
- Car hire
- Cash machine
- Foreign currency exchange
- Luggage storage
- Shoe shiner
- Private check-in and check-out
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Club
- Banquet and event room
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Pool with slides
- Sun terrace
- Private pool
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- Themed restaurant
- À la carte restaurant
- Buffet restaurant
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Pay-per-use gym
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Garden area
- Sun loungers
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Pets
- Pets not allowed.
- Smoking
- No smoking allowed anywhere in the hotel
- Smoke detectors in hotel
- Wi-Fi
- Pay-per-use Wi-Fi in public areas
- Activities
- Tennis court
- Golf course (within 3 km)
- Water park
- Water sport facilities (on site)
- Snorkelling
- Padel tennis
- Mini golf
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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Excellent
Based on 8959 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Tulum
Showing 4 featured reviews out of 8959 TripAdvisor reviews
J
jruble12
18/12/2024
“Can't wait to go back next year!”
This was our second time at this location and loved it even more! Premiere upgrade really was worth it. Express check in, champaign and desserts delivered to room upon arrival, great rooms with views and top shelf alcohol. Buffets are typical, but the restaurants are really good. Our favorite w… more
R
rgdallas22
Ormond Beach, Florida
17/12/2024
“Maya Caribe”
This is my 2nd time here. Love the facility. Dinners are awesome. The buffet food could be warmer temperature. Amazing place. See you in 2025
D
dextercutinha
17/12/2024
“Great experience”
Super resort, love how it's all inlusive, great staff, amenities, activities and facilities to keep you active, occupied and relaxed.
P
pclapin
Spokane, Washington
18/12/2024
“Beautiful but food and service sub par”
Great location with a lot of beach access. The property is really nice and well maintained for the most part. The Caribe rooms could use some updating. Hotel staff customer service is inconsistent. Most disappointing was the Caribe buffet and pool bar. Subpar food and terrible service. However we d… more
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