Bahia Principe Luxury Akumal - All Inclusive

“Changed but still awesome”

This was our second time visiting this property and it did not disappoint. The best and most stand out of the resort are the staff. A really special mention to Raachell (I had a bad hand and she was always there to assist when she was able) and Salomon (both from Cenote). The buffet area , whic… more

This was our second time visiting this property and it did not disappoint. The best and most stand out of the resort are the staff. A really special mention to Raachell (I had a bad hand and she was always there to assist when she was able) and Salomon (both from Cenote). The buffet area , which was well clean and no shortage of food, I would mention Ramon (the best!), Ariana, Suemi and Daniel. Housekeeping was brilliant (25A)and I cant say enough about Zaidy. The Alux restaurant which I would say is my favorite , I thank Jesus (so attentive and polite). The general customer service reps were helpful however, we noticed there seemed to be a lot of them and many would look to be just hanging about??? They were helpful once they made themselves available. Room ( we had a basic standard room on the second level building 25A) was always kept clean and done with respect to ones belongings and the fridge was stocked well ( a small tip helps). A/C was never a problem and the shower was fabulous. There is no line for drying wet items so I would recommend a line if you wish to hang outside. Entertainment: The circus show is a must. The overall entertainment is good with a variety to suit all. It gets busy so seating can become a bit of a premium. More servers during this time might be helpful. I noticed that those patrons who tipped WELL received the best service!!! Golf: There were renos going on at the club house (will be fab). The overall golf course is challenging and fabulous. Bring balls as the cenotes can eat them :) . There is a bulk deal you can ask about when purchasing your rounds. Restaurant / Food: You will not starve. The buffet can feel repetitive but they do well at repurposing. The servers are good at keeping up and the Manager is always around watching (at least when we were there). We did not venture much this time off the immediate property for restaurants but I can speak highly for the Alux and Maiko is decent. Changes: there have been changes. The main one is the influx of patrons from the sister resorts coming to utilize and experience Sian Khan. It seems they are trying to increase the younger generation and this comes with the foam party and other activities however, fun is had by all. The Entertainment team are fun, great and respectful. That said, many have come to Sian Khan for the more quiet and 'adult' atmosphere. The increase in more 'youthful' activities brings the drinkers and then the loud and obnoxious behaviour can occur. Overall: We will be returning.

less

“Would recommend although a little dated.”

We would recommend and we would definitely go back, but there’s still so much of the world we’d like to see. It’s in a jungle setting so make sure you spray yourself with repellent especially in the evening. Currently, there is some minor repair work underway at some of the hotels, with certain are… more

We would recommend and we would definitely go back, but there’s still so much of the world we’d like to see. It’s in a jungle setting so make sure you spray yourself with repellent especially in the evening. Currently, there is some minor repair work underway at some of the hotels, with certain areas looking a little dated and in need of a little work. Don’t let this put you off as it’s a beautiful collection of hotels linked by little open air transport that constantly travels around taking you to the different hotels where you can enjoy the other beaches, pools, bars and restaurants. You can eat and drink at all the hotels whereby there is always something open 24/7. Vegetarians and vegans may struggle a little, but just be sure to make this clear on your arrival at each restaurant. The buffet could have been far better labelled, but I was just careful and avoided anything I was concerned about. The deserts often looked delicious, but I was concerned some may have contained gelatine so I just avoided them all. There were a selection of milks at breakfast and staff were always eager to help. One morning I self unwell, which was nothing food/holiday related and staff were quick to notice and very concerned. Reception staff asked if I was okay and despite saying yes, they still sent what must have been a manager to come and check on me. If you are there for a special occasion they are keen to know so they can decorate your room and leave sparkling wine and chocolates. Nothing is too much trouble and staff are quick to response if you have an issue. Some rooms have hot tubs although some are not at all private. We loved the hotel was adult only. No one sunbathed topless which I’d hoped to do to avoid the lines. My husband asked and was told I could unless someone complained which made me feel too uncomfortable to do so. Pools were open rain or shine which was lovely as it was hot regardless, but sadly they were only open 7am to 7pm and an evening swim would have been liked. We loved our stay and our room was lovely, but there was no private outdoor space. Our room did look like a slightly tired version of the online photos a so I’d guess they were a few years old now. Nevertheless everyone was welcoming and your stay made pleasurable.

less