Bahia Principe Grand Tulum

“Awesome time at Bahia Principe Tulum”

We have been to Bahía Príncipe resorts 7 times before but this was our first time at Tulum. We went February 8-16 and had a fabulous time. I seriously cannot find anything wrong with this place except the beach is very rocky for swimming until you head up towards the Akumal section. We were booked … more

We have been to Bahía Príncipe resorts 7 times before but this was our first time at Tulum. We went February 8-16 and had a fabulous time. I seriously cannot find anything wrong with this place except the beach is very rocky for swimming until you head up towards the Akumal section. We were booked the basic room we first checked I asked Camela if we could upgrade and she put us in building 1 with the new rooms and we had a beautiful view of the ocean. Building 1 is a close walk to the main pool, lobby and beach. We loved the location. The main pool is large and awesome. We love having the soda pop machines and flavored cold waters all day with the great mix d drinks at the pool bars. We also liked going to the fun section of the pool for foam party and daily aqua aerobics. In the past we booked Akumal and had a la cartes every night and for 9 days we got 4. I was good with this because I wanted to try buffets at night. Don Pablo was great, Le Gormet was good, Brazilian steak house good, but the Indian restaurant was superior! Not only was the food fantastic the service was incredible. Azeal was a great hoist explaining foods and Leonardo our waiter was there every second. His personality and attentiveness was amazing. We always go to Coba some mornings for breakfast because the nicest wait staff ever is still there from over 15 years ago. Andrea and Karina. We love them and they are a big reason we always come back. They are good friends to us. A lot of people complain that you cannot get good quality drinks anymore unless you pay but I got Jack Daniels all the time and several high quality Tequilas. My wife liked thier version of Malibu rum and I liked their version of Baileys. At the lobby bar the drinks were excellent. Try chilled Alcavero tequila shots, excellent! We had Mexican Guinness shots, mini beer shots with cinnamon, and Scooby shots. Every couple of days they had a specialty bar set up with a bar tender making exotic cocktails. They were awesome. I love their Mango margaritas on the rocks and my wife likes the Passion Fruit margaritas blended. The last 3 days we upgraded for the bracelets to use Akumal beach. We also went to sian ka'an for Gala night buffet but I was not impressed with their quality. So if you don’t care about a beach with no rocks there is no reason to upgrade your wrist bands. Tulum and Coba buffets were great. We will definitely be coming back to this resort. The staff makes this place so special everyone is very friendly.

less

“Relaxing Vacation in Mexico”

We spent a wonderful week at the Bahia Principe Grand Tulum in February 2025. We found the tips on Trip Advisor very helpful so thought we would include our own experience. The staff all over the resort from front desk to restaurants were very helpful and friendly. It was all very positive. We … more

We spent a wonderful week at the Bahia Principe Grand Tulum in February 2025. We found the tips on Trip Advisor very helpful so thought we would include our own experience. The staff all over the resort from front desk to restaurants were very helpful and friendly. It was all very positive. We stayed in villa 4200. We would recommend something in this area, if you are looking for a quieter area to relax. The quiet pool was nearby along with the best section of the beach at the resort. Just request one of the villas close to the quiet pool. There was excellent snorkeling if you walked to the left on the beach. We are beach people so enjoyed this area. It was quiet and never an issue to get beach chairs. There are washrooms and a bar at the quiet pool so it was all very convenient. We enjoyed the buffet and 3 of the restaurants while we were there. If you have problems booking on line when you get there for the al la carts, see the staff at the guest services, they were helpful in getting us booked into 2 that appeared to be full. If you book excursions from the resort, be prepared there will be cash required as a tax on top of your excursion fees. As this is a eco friendly resort, there are lots of interesting wildlife about. They are very harmless and add a natural theme to the experience. Landscaping was beautiful and they seemed to be using native vegetation. As you can also use the Coba resort next door, they had eco tours and we went on one while we were there of birds in the area. The guide was very knowledgeable. It was a very relaxing and enjoyable vacation, and we would recommend this resort to others.

less

“Waiting for customer service…”

Bring your own pillows cause the ones in the room dont have much to them. Fridge isn’t working either. No outlet to do hair in bathroom . Anyways here we are again I think it says we have been here 7 times now. The last 2 trips we were spoiled with an upper unit with a view which has blown us for e… more

Bring your own pillows cause the ones in the room dont have much to them. Fridge isn’t working either. No outlet to do hair in bathroom . Anyways here we are again I think it says we have been here 7 times now. The last 2 trips we were spoiled with an upper unit with a view which has blown us for expectations. This time we are in a bottom floor unit showing alot of wear everywhere you look, time for some touch ups people. Day 3 we came back from a day a pool and we were relaxing and all of a sudden water starts to flood in from the ceiling light fixtures in the bathroom. Cant use the phone to call the desk cause no instructions there, tried what we know. Used the app to notify and ran to the front desk in a panic. Sitting here now waiting 30 mins… drip drip drip… Stay tuned…

less

“Avg getaway”

We recently brought a group of six people to celebrate our daughter’s graduation, including our 8-year-old son. Our trip started off a bit rocky, as we arrived just after a hurricane had passed through. The aftermath left us with intense humidity and a serious bug problem. Thankfully, the bugs clea… more

We recently brought a group of six people to celebrate our daughter’s graduation, including our 8-year-old son. Our trip started off a bit rocky, as we arrived just after a hurricane had passed through. The aftermath left us with intense humidity and a serious bug problem. Thankfully, the bugs cleared out after a day or two, but those first days were definitely rough. The pool was warm—almost like bathwater—and while it was nice to swim in, we found that there wasn’t much shade around, which made it a bit uncomfortable during the hottest parts of the day. The staff was okay; while they were generally polite, they didn’t go out of their way to be overly friendly or accommodating. The buffet offered a decent selection, though it didn’t particularly stand out. One thing to note is the abundance of wildlife. It was a bit of a mixed blessing—on one hand, it added to the natural beauty and charm of the place, but on the other hand, it occasionally felt a bit intrusive. We did really enjoy shopping at the Hacienda. The variety of shops was fantastic, and we found some unique items. The drinks throughout our stay were solid, and the kids absolutely loved the food truck options—those were a big hit! The nightlife was also enjoyable, especially the silent disco, which quickly became a favorite for our kids. However, one downside was the auditorium. It was incredibly hot, with no air conditioning, which made it quite uncomfortable, especially during longer events. Pro Tip: If you’re struggling to get a dinner reservation, try offering to purchase a bottle (or two) of wine. We found that even with a party of eight, this strategy worked, and it helped us get a table when we needed it. Overall, while there were ups and downs, we made some good memories and had fun moments along the way!

less