Description
Facilities: The hotel has a lift and features 145 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-acce… more
Location: This beach hotel is located in Playacar, on the Cancún Tulum federal road. The Playa del Carmen beach is 1 km from the hotel and the hotel neighbours various shops, restaurants, bars and discos. The nearest bus station is 200 m away and Cancún International Airport is 40 km from the hotel.
Hotel highlighted for…
Meals: Various dining options are available, including a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast is offered as a catering option. A generous breakfast buffet guarantees a great start to the day.
- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Self-service laundry
- Tumble dryer
- Services
- 24-hour gym
- 24-hour reception
- Babysitting service
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cloakroom facilities
- Coffee machine
- Computer room
- Conference centre
- Credit card
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Heated pool
- Ice maker
- Iron
- Ironing equipment
- Kids' TV channels
- Kid´s club
- Laundry
- Luggage storage
- Meeting room
- Newspapers
- Private check-in / check-out
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Vending machines
- Wake-up call service
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Aerobics
- Computer room
- Disco / DJ
- Games room
- Shops in hotel
- Parking
- Nearby parking
- Outside parking
- Parking
- Security-controlled parking
- Shuttle transfer
- Shuttle
- Transfer to ferry terminal
- Transfer to nearest town
- Transport service
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Complimentary Wi-Fi
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Rooms for events / banquets
- À la carte restaurant
- Swimming pools
- Adults-only outdoor pool
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Massages
- Pay-per-use gym
- Spa
- Activities
- Beach volleyball
- Golf course
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
Good to know
Taxes included in the final price
No
This property has additional information that you can
see here
Very good
Based on 733 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in a quiet and peaceful area
Showing 5 featured reviews out of 733 TripAdvisor reviews
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Jessie P
New York City, New York
12/06/2024
“Girls trip”
The resort, staff and food were superb, however, management has really let go of the seaweed problem that gathers around the beach. There’s no real beach like photos portray. It would be nice to have a private beach for the price we pay at that resort
J
Jessie C
29/04/2024
“It was great!”
It was great! We went there for a couple of days and we had a great time. Everything was clean, everyone was really friendly, and the buffet was amazing. We will definitely go again on our next vacation.
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Adhikar G
Edmonton, Canada
15/04/2024
“Great 3 star hotel”
This is a solid 3 star hotel. The rooms are clean. The air conditioner works. The bathrooms are clean and the showers work. Breakfast is included and is more than adequate. There is an outdoor pool and a gym. There is a tourist desk and they are awesome. I booked 3 days of tours with them
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U5769MGdanielt
Victoria, Canada
22/03/2024
“Somewhat good somewhat bad”
I was kind of torn in my experience of this hotel. It started kind of badly with the smell of chlorine or some cleaning product in my room and the windows don't open at all. I wasn't expecting that. Fortunately the smell went away, to be replaced by easy to hear sounds of everything that was goi… more
I was kind of torn in my experience of this hotel. It started kind of badly with the smell of chlorine or some cleaning product in my room and the windows don't open at all. I wasn't expecting that. Fortunately the smell went away, to be replaced by easy to hear sounds of everything that was going on in the hallway. The acoustics are just about the worst you'd ask for.. so much echo and eventually all ends up in the room. Fortunately in terms of outside the window stopped those noises and also fortunately I was in a part of the hotel that it was quiet at night. I was sure glad about that. It's not the hotel's fault but even though it might say in the advertisement that it's minutes away from the beach and from the popular fifth avenue, that means about 10 minutes not 2 minutes and that makes a difference. And the room itself although spacious was extremely basic. Yes, a comfy king size bed not that I needed the space but I definitely appreciated the comfiness. There was no safe to speak of even though they had me sign paperwork when I first came that they weren't going to be responsible for anyone stealing anything from my room. That kind of put me on edge. No mini fridge to speak of no glasses no pens no paper. I'm sure if I would have asked for those I would have gotten them at least it pans paper and glasses - - but those are things that should probably have been in the room to begin with. Also -- and it's not a big deal but I'll mention it -- I'd asked for no housekeeping during my stay and sure enough housekeeping tried to do my place anyways. I left a sign in the room though and after that I don't think anyone else came. The default water that's offered the free stuff tastes really really bad. I can't believe that's even an option I mean it's really bad. On the other hand the cafeteria has free water you can fill your water bottle with but of course I didn't realize that till a couple of days in and I had bought water from their selling area. The staff were great and that's great although I'm kind of surprised it did not seem English was easy for anybody some less so and some more so. The breakfast buffet I actually quite enjoyed. So, for the value, honestly I don't think I'd stay here again. I think are better places for less money.
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Andrew B
Cancun, Mexico
17/03/2024
“Sleep well and recover”
If you just want a place to hang out to rest and recover, then you're OK. This used to be a Holiday Inn, then before that, something else ... Not much has changed except the price. We used the event area and it was a decent facility. The pool area is basic. The rooms are standard. Not an impressive… more
If you just want a place to hang out to rest and recover, then you're OK. This used to be a Holiday Inn, then before that, something else ... Not much has changed except the price. We used the event area and it was a decent facility. The pool area is basic. The rooms are standard. Not an impressive place at all. But a good location for being a tourist. That is really about it.
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