Viceroy Riviera Maya

“Just a magical place…”

I cant say enough good things about this resort and the service here. First class all the way! My wife and I went for our 25th anniversary and Alberto (concierge) arranged transportation to and from the airport for us. So easy! Then the service at the resort was just amazing! One day when we... more

I cant say enough good things about this resort and the service here. First class all the way! My wife and I went for our 25th anniversary and Alberto (concierge) arranged transportation to and from the airport for us. So easy! Then the service at the resort was just amazing! One day when we were sitting by the pool, at one point they brought around frozen fruit to eat for everyone, then we were given cold towels to cool us off, and finally someone came around to clean everyone’s sunglasses. On top of this, the service at the restaurants on site was incredible as was the food. Lastly, the villas were great and we had the most amazing spa treatment ever we will definitely be back. In just a matter of a few days, it felt like we were family.

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“Another Amazing Stay!!!”

We had such an incredible stay at the Viceroy resort, and we wanted to express our gratitude for the amazing service. From the moment we made our impromptu reservation, Adeley was so helpful and welcoming. Edgar, our host, made sure we felt right at home in our villa, just like he did when we fir... more

We had such an incredible stay at the Viceroy resort, and we wanted to express our gratitude for the amazing service. From the moment we made our impromptu reservation, Adeley was so helpful and welcoming. Edgar, our host, made sure we felt right at home in our villa, just like he did when we first met him in 2022. Our beach butler, Pepe, made our time at the beach palapa so enjoyable - his warm smile and top-notch service always make us feel special. The Coral Grill menu was delicious, and Miguel and Luis took such great care of us. The beach views from the Coral Grill were absolutely stunning, and Pablo the bartender made sure our drinks were always fresh and delicious. We truly love everything about this resort and its staff, and it's definitely a top choice for our summer beach vacations. We can't wait to come back again soon!

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“Love Viceroy”

We had the best experience at Viceroy. The staff was there for us whenever we needed them. The rooms were big and always clean. The plunge pool was awesome! The hotel is secluded, but close enough to Playa del Carmen to go into town. We can’t wait to return!

“Relaxing, quiet resort with great staff”

Really nice resort with friendly staff. The room was really comfort, we got a Royal Villa type room which had a private pool and both indoor and outdoor shower. The AC allowed the room to stay super cool which was appreciated. They provided anti mosquito products too which was necessary. Every da... more

Really nice resort with friendly staff. The room was really comfort, we got a Royal Villa type room which had a private pool and both indoor and outdoor shower. The AC allowed the room to stay super cool which was appreciated. They provided anti mosquito products too which was necessary. Every day they cleaned the room and the pool. There was no shortage of bottled water, however we did need to ask everyday for it but delivery was always quick. The mini fridge was full of products but were a bit expensive, we weren't interested in any of them. The pool was nice but we had to ask every night for the temperature to be turned up, it got cold every day and even when the temp was turned up, it never got hot enough. The resort itself is quiet, it's pretty secluded and the drive in is pretty long. There's also a long walk inside the resort, some of the rooms are much closer to the beach than others. Next door was a larger resort that did get loud late at night with parties but the music would end around 10-11pm which was fine by us. Other neighbors couldn't be heard. Sometimes you'd hear people talking if they walked by but nothing annoying. Breakfast was the highlight for sure. The food was great at any time of day, but we looked forward to breakfast the most. Everything was fantastic - we highly recommend the Mayan Toast though, it was to die for. So tasty! Staff was always attentive and helpful at all times of the day. They knew our names and would provide anything we needed. Selection of food was good enough for the week long stay we had, I think any longer and we would've gotten a bit bored with the variety. There's almost nothing outside the of the resort, so you're kind of trapped. They do have different food style nights, like one night they had pizza/Italian pasta night. The resort also has a different restaurant that's a bit more fancier upstairs, we went one night and liked it a lot but one night was enough for us there especially at the price. The bar closes just before midnight, but their prices were a bit steep too unless you got the typical Modelo brand beers. They had some interesting local beers, but we're charging something like $14+ USD for each bottle. I was shocked by that. Cocktails were similarly priced to those beers, I preferred those but they weren't anything special. There was a really nice tequila and mezcal tasting event, be sure to call ahead of time to schedule it, but that was worthwhile in my opinion! Speaking of price, there is a weird mandatory gratuity added. I believe it was something like 16 or 18% added automatically to everything. Even the mini bar in the room. It is NOT included in the listed prices, this makes it very confusing. There was no opt out I was made aware of. And they also ask for additional tip, like at the upstairs restaurant. So that night, I think I paid BOTH the included gratuity PLUS additional gratuity because I hadn't really paid attention. This was weird to me, I was under the impression Mexico doesn't allow this. I was disappointed in this, I like to tip but I don't like to feel forced to tip. The staff again was great and the beachfront seats were great. The beach isn't private but in March there was hardly anyone there. The seats are reserved for the resort and they were perfect. The staff comes to serve you on the seats too, they were so friendly and willing to serve. Peppe was great. We didn't do all inclusive, so we just ordered drinks directly with him and they charged it to the room every time. The beach itself was nice, I've seen complaints how rocky it is but we didn't agree. The space in front of the resort has a nice sandy shallow area and they have the beach enclosed by sand bags which made it very calm. Everyday we went out and just lazy relaxed in the water. The resort gives you towels and water shoes too for those that don't like the rocks but seriously, there were hardly any if you stayed in front of the resort. The other resorts had much rockier and inconvenient beaches. Also, you can't go into the other resorts - they were all private. But there were public jet skis to rent nextdoor, those were fun. The pool in front of the beach was great too but it does close early, so no night swimming. That was disappointing and it was always a bit dirty, debris and bugs, and sometimes too cold. But again, loved the view and the staff would often serve me poolside which was great. The spa was also nice, we had basics included with no extra charge - we could visit the jacuzzi and showers with a phone call ahead of time. We only went once and it was good enough. The prices for some of the other services were a bit steep. I'd say we'd come again to this resort. A week or so stay was the perfect amount, I wouldn't recommend longer unless you had more plans outside the resort.

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