Description
Facilities: English-speaking staff warmly welcomes guests in the lobby. Amenities include a baggage storage service and a cash machine. Wireless internet access allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. There are a number of shops, including a supermarket and… more
Location: Nestled on the shores of two sheltered bays at the heart of the Riviera Maya, just minutes from Playa del Carmen, this hotel is an exclusive five-star hideaway, as perfect for a romantic break as it is for a family get-together. Nearby Playa del Carmen offers a good range of shops, bars and restaurants, as well as beautiful natural surroundings. Cancún International Airport is 30 minutes’ drive away.
Meals: The resort includes 3 restaurants and a bar. All-inclusive can be booked. Staff are also happy to provide children's meals.
- Entertainment
- Entertainment
- Pool table
- Games room
- Shops in hotel
- Aerobics
- Parking
- Parking
- Outside parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Room service
- Safe
- Iron
- Fan
- Car hire
- Cash machine
- Foreign currency exchange
- Luggage storage
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Bike rental service
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Hair salon
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Umbrellas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Activities
- Tennis court
- Water sport facilities (on site)
- Bike rental
- Golf course
- Surfing
- Accessibility
- Wheelchair-friendly facilities
- Check-in/Check-out
- Check-in from: 4.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 25
- Deposit:
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Excellent
Based on 7423 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 7423 TripAdvisor reviews
M
Matthew B
Vancouver, Canada
07/10/2024
“The STAFF makes the difference!!!”
This was my 3rd trip staying at the RH. I have nothing but great compliments for this resort as well as their staff. As soon as you arrive you are greeted with welcome arms starting with one of the main Bellman (Santiago) He provided us (16) top service with professionalism and answered every quest… more
D
divadcooper
07/10/2024
“Wonderful family holiday in a spotless resort”
We spent 10 days at the Royal Haciendas in September with our 2-year-old daughter. The resort was beautifully maintained, the facilities were excellent, and the staff were personable and friendly. We left with lots of great memories and would gladly return in the future.
M
MicheleS1553
New York City, New York
06/10/2024
“Excellent maid service”
I would like to recognize Angelica Balan. She was our maid for the week. She did an excellent job at cleaning our villa. She took care of issues that occurred in the villa. She was very friendly and made us feel special. She is an asset to your company.
S
Sandria G
06/10/2024
“Great place to relax and enjoy a beautiful view”
The staff were very attentive. They attended to our requests quickly. The grounds are beautiful and well maintained. All published activities were held when scheduled. Food was delicious. Furniture is adequate. Lots of options for sitting and relaxing or just enjoying the view.
S
stephanietN4069ZH
05/10/2024
“Excellent Family Resort!”
If you have a large family and want an affordable and relaxing vacation check out the Royal Haciendas in the Mayan Riviera. We have been going here for almost 20 years. The kids have a blast, there is plenty to do right on site at the resort, and the food is excellent. The Mexican employees are so … more