Description
Facilities: English-speaking staff warmly welcomes guests in the lobby. Amenities include a baggage storage service and a cash machine. Wireless internet access allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. There are a number of shops, including a supermarket and… more
Location: Nestled on the shores of two sheltered bays at the heart of the Riviera Maya, just minutes from Playa del Carmen, this hotel is an exclusive five-star hideaway, as perfect for a romantic break as it is for a family get-together. Nearby Playa del Carmen offers a good range of shops, bars and restaurants, as well as beautiful natural surroundings. Cancún International Airport is 30 minutes’ drive away.
Meals: The resort includes 3 restaurants and a bar. All-inclusive can be booked. Staff are also happy to provide children's meals.
- Entertainment
- Entertainment for adults
- Entertainment
- Pool table
- Games room
- Shops in hotel
- Aerobics
- Parking
- Parking
- Outside parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Room service
- Safe
- Ironing board
- Iron
- Fan
- Car hire
- Cash machine
- Foreign currency exchange
- Luggage storage
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Bike rental service
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Hair salon
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Umbrellas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Non-smoking rooms
- Activities
- Tennis court
- Water sport facilities (on site)
- Bike rental
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Check-in/Check-out
- Check-in from: 4.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 25
- Deposit:
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Excellent
Based on 7423 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 4 featured reviews out of 7423 TripAdvisor reviews
C
Casandra_trejo09
07/12/2024
“Activities team”
Activities team: Miguel, Yamir, Charlie, Jesus, Monse, Benji, Andres, Hector, Alex & Paola They always give the 100% of themselves to give us great activities, shows and contests. I enjoyed every moment, they made me laugh, relax & have fun!
D
Dallas S
06/12/2024
“Great time”
Very good experience, Jolio Dzib went above an beyond to make our stay really nice. I would recommend this place any time. Every other employees did very well also. The food was great drinks are cold. I'm definitely gonna come back to this resort
C
caribbeanpeace
08/12/2024
“Missing guitarrist Jorge Duran”
We have been enjoying the Royal Haciendas for many years now. It is beautiful, peaceful and full of fun. We were terribly disappointed to find out that long time musician & guitarrist at the Royal resorts, Jorge Duran, was no longer playing at Los Murales restaurant. He has always been a stron… more
B
breviscole
Atlanta, Georgia
07/12/2024
“Clean and well kept facility with helpful and polite staff.”
Personnel are all so very polite and eager to keep our stay very comfortable. Our concierge Ed G., was very responsive everytime I texted with fast responses and confirmation of dining reservations and other services!! Smiling knowledgeable personnel abound. We have been visiting here 1-2 times per… more
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