Description
Facilities: English-speaking staff warmly welcomes guests in the lobby. Amenities include a baggage storage service and a cash machine. Wireless internet access allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. There are a number of shops, including a supermarket and… more
Location: Nestled on the shores of two sheltered bays at the heart of the Riviera Maya, just minutes from Playa del Carmen, this hotel is an exclusive five-star hideaway, as perfect for a romantic break as it is for a family get-together. Nearby Playa del Carmen offers a good range of shops, bars and restaurants, as well as beautiful natural surroundings. Cancún International Airport is 30 minutes’ drive away.
Meals: The resort includes 3 restaurants and a bar. All-inclusive can be booked. Staff are also happy to provide children's meals.
- Entertainment
- Entertainment for adults
- Entertainment
- Pool table
- Games room
- Shops in hotel
- Aerobics
- Parking
- Parking
- Outside parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Room service
- Safe
- Ironing board
- Iron
- Fan
- Car hire
- Cash machine
- Foreign currency exchange
- Luggage storage
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Bike rental service
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Hair salon
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Umbrellas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Non-smoking rooms
- Activities
- Tennis court
- Water sport facilities (on site)
- Bike rental
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Check-in/Check-out
- Check-in from: 4.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 25
- Deposit:
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Excellent
Based on 7423 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 7423 TripAdvisor reviews
G
Gawin A
07/11/2024
“Not crowded, clean but no beach to enjoy like most.”
Great resort! It's a timeshare resort so be ready to be asked to take a timeshare resort. If you don't plan to buy then say it at the beginning or be prepared to be pressured to buy. Pools were plentiful and lots of activities to do. We played tennis, parasail, pool, eat, drink, swam in the pool, c… more
K
Kiley B
Minneapolis, Minnesota
07/11/2024
“Members Lounge”
The service we have received in the members lounge from Alfredo Salvatierra and Israel Rizo is wonderful. So welcoming! We also enjoy the pool, beach, and onsite restaurants. They have many activities for all age groups, including bingo, volleyball, trivia, karaoke, etc.
B
Braden C
05/11/2024
“Helpful and friendly”
Olivia was a lot of help when we first got to royal haciendas, thanks Olivia! All of the staff were very helpful as well as we arrived and were unsure where to go or what we had to do. Our room will change halfway through our vacation but Olivia told us immediately and that makes it easier on us fo… more
A
Amy B
04/11/2024
“Kinoko satisfaction”
Javier Gomaez at Kinoko was absolutely amazing!! He had such an entertaining energy that the whole table was laughing and smiling. We love having Javier for our chef when we come here. 10/10!!! We hope that Javier will be here every time we come.
D
Diana V
Ripon, Wisconsin
07/11/2024
“Avoid an All Inclusive stay. Great rooms.”
Parents own a timeshare at the Sands and my husband and I go every year. We usually add another week at The Sands but decided to experience the Royal Haciendas for the same price. The rooms/villa are larger than The Sands and are quite beauitiful but the buffets are horrible and are not worth the… more