The Reef Playacar Beach Resort & Spa - Optional All Inclusive

“Great food and incredible staff”

My week at the Reef Playacar was easily one of the most rejuvenating vacations I've ever had. I need to specifically highlight the amazing food and staff at the Terraza Grill; I tell ya that restaurant helped me rediscover the joy of eating. I ended up going back there 5 nights in a row. Most im… more

My week at the Reef Playacar was easily one of the most rejuvenating vacations I've ever had. I need to specifically highlight the amazing food and staff at the Terraza Grill; I tell ya that restaurant helped me rediscover the joy of eating. I ended up going back there 5 nights in a row. Most importantly, though, the people were wonderful and just made everything extra easy and extra special. In particular I want to call out Ana Pau, Victor, and Cynthia for being so wonderful. I hope to see them and the rest of the great folks at Reef Playacar again, and soon :)

less

“Temascal at the Reef at Playa Car….GET THERE!!”

This ritual session…the Temascal….is one of the most amazing experiences we’ve had. From incredible smells of natural herbs and oils to the deep heat from the fire charged stones and steam….then half way thru getting a gulp of cool air followed by covering your body from heat to toe in honey and … more

This ritual session…the Temascal….is one of the most amazing experiences we’ve had. From incredible smells of natural herbs and oils to the deep heat from the fire charged stones and steam….then half way thru getting a gulp of cool air followed by covering your body from heat to toe in honey and sugar…then sweating it all off…. It truly is an experience for the senses! Adela is a lovely soul and someone we looked forward to seeing again for nearly a year! Signed a VERY RELAXED Darin ☺️

less

“Average Hotel. Great location. Wouldn’t return.”

When arriving to this hotel it looked beautiful from the outside. We arrived late afternoon. The check in was very long and the guest services were straight on you to get you to buy extra packages etc. The check in took about 40 minutes in total and after a long flight it wasn’t what we needed. Th… more

When arriving to this hotel it looked beautiful from the outside. We arrived late afternoon. The check in was very long and the guest services were straight on you to get you to buy extra packages etc. The check in took about 40 minutes in total and after a long flight it wasn’t what we needed. The rooms was a decent size a strange drainage smell however I feel that’s quite common in Mexico. The balcony looked out to a jungle type area. Lots of trees and bushes. Good to sit and listen to the birds etc. Not so good if you want to sit in the sun on the balcony as at no point is sun able to reach them. We stay for 2 weeks . The activities available on site were good and the entertainment was good though very quiet every night. This might be to it being in December. The weather was on and off . We had no problems getting sun beds and the system for towels is very good. We were unable to do any of the water activities due to bad winds and weather. For the 2 week period we didn’t have one day they were in use. Bare this in mind if your travelling in December and excited to do them. We can recommend Xplor and The turtle experience. We wouldn’t recommend the fishing trips as expensive and for a 6 hour trip and one fish it was really disheartening. Plus you have to pay lots of extras. Xcaret we really enjoyed too . The pools were not very clean I will attach photos and I feel the pictures make them look a lot bigger than in person. The food in the buffet was average . Very similar deserts every night/day but a good variety of other food. If you want to book the restaurants the Mexican and Italian make sure you ring up 7am in the morning. We only managed to book for one day out of the 14 . This was because we could never get through to the reception then by the time we did the only times were 9.30pm and 10 pm which for us is too late to eat. We managed the Italian restaurant one night at 9.30pm for our last night as wanted to finally try it. Total let down the food was average . The service very good but the menu sounded fancy and the food arrived was not. I had to send 2 dishes back which I have never done ever. My pork was cold in the middle and then the ravioli tasted of nothing. Nice wines though. The drinks were good and the waiters always friendly . We found every day the guest services were praying us it was quite annoying by day 7 . We ended up telling them to please leave us alone. We already spent $800 on extras . I booked the Affair of the heart package and that again was a let down. The meal wasn’t very good and you were sat in the dark on the beach. We couldn’t see what we were eating and the couple next to us even had to put their torches on their phones to see too. They stated the same as us that the food was basic and the fact you’re in darkness is annoying all it would need is a table light or candles . I asked for candles and got told they didn’t have any available. Overall the experience wasn’t amazing. I wouldn’t suggest going here if you’re wanting a top class holiday . The location is the best part about it . It’s within walking distance of 5th avenue and close to all the theme parks. I personally would stay next door at the RUI instead .

less