Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive

“One of the best hotels I've ever stayed at”

I can only concur with the majority of the reviews on here: Secrets Maroma is just absolutely superb. From the moment that we arrived, until the moment that we left, we felt fully taken care of and we had the best time here! Never having stayed at a hotel that was 100% all inclusive, we were comple… more

I can only concur with the majority of the reviews on here: Secrets Maroma is just absolutely superb. From the moment that we arrived, until the moment that we left, we felt fully taken care of and we had the best time here! Never having stayed at a hotel that was 100% all inclusive, we were completely amazed by the operation that they run here. It is absolutely insane, how well everything's organized!! People: The people working at Secrets Maroma are all incredibly professional. Of course, we clicked with some people more than we did with others, but overall everybody working at Secrets Maroma did an amazing job and took their job extremely seriously. From the housekeepers to our concierge (thank you, Herbierto!) and the entertainment staff to the waiters, everybody took such amazing care of us. At the pool, the waiter will ask you if you would like a drink every 5 - 10 minutes. The concierge takes care of all your needs. The staff at the restaurants work extremely fast and the housekeepers did an amazing job every time. I really cannot say anything bad about anybody that has helped us. I'm still amazed by the fact that they clean your glasses at the pool and they come by with fresh fruit too. It's insane. Entertainment: I don't often partake in the entertainment at hotels but here, it was hard not to. There were so many fun activities, so we ended up joining a painting class, as well as a dancing class and a "make your own facial" class. Everytime we joined the entertainment, we really had an amazing time. I highly recommend checking the activities ahead of time, so that you can plan which activities you may want to join, especially if you're only there for a week. We also had a great time with the coconut and margarita fests :). Food & drink: As I wrote above, until now, we had never experienced all inclusive like this. All inclusive (to us) usually meant buffet and certain types of drinks but our experience so far was that dinners at restaurants, room service and certain types of cocktails, were not included. Here EVERYTHING was included. I still cannot get over that. The only exception was certain types of wine but we hardy drank any wine at all and the house wines were amazing. I LOVED that room service was included, it felt super luxurious to us. The quality and quantity of the food and drinks were also really, really good. They are definitely not stingy with the food and drinks and the breakfast buffet, for instance, is easily one of the best ones I've ever seen in my life. We very much enjoyed the restaurants too, with the Italian one being my personal favorite. Also, I was obsessed with Coco Café. I still can't believe all the drinks and snacks there were also all inclusive. Amazing. One downside about the food and drink was, however, that it was not usually possible to get a table at the restaurant of our choice, in the evening. I'd read online that you can make a reservation but we were told (by the restaurant and reception) that that was not the case. This resulted in having to wait for at least half an hour several times, before we could eat. That was really my main "con" of this hotel. When I get hungry, I like to eat as soon as I can and the fact is that, if you intend to have dinner after 18:30, you will most likely have to wait for a while before they can seat you. I hope they will (re)consider working with reservations n the future. Rooms: We had the swim up studio and we LOVED it. I'd never had a swim up pool near my room and it was honestly the best thing ever. If you have the money, I'd highly recommend booking that room because it gives you a lot of flexibility and it feels super fancy (at least to me) to be able to walk straight into the pool, from the room. I thought the quality of the room was also really good. I loved the bathrooms, so gorgeous and the bath was amazing. The bed was super comfy and overall, I really had a great time. I'm sure some of the stuff was outdated but nothing bothered me and everything worked the way it should. The only downside about the room is that, at least in our room, the fire alarm was right above the bed and it had a blinking light. This got a bit annoying during the night, but we never mentioned it to the concierge so maybe if we had, they could have fixed it. Amenities: The hotel has great facilities. Someone below wrote that the gym equipment is a bit outdated and while I agree with that, all the equipment worked as it should and I really think it was a good gym. The pools were amazing and I really had a great time. I did not try the spa too. There are also several stores (amongst which pharmacy) which is great. One downside is that I, personally, found everything that you did have to pay for extremely expensive. Spa treatments were generally 200 - 300 USD for a massage (which is 3/4 times more expensive than what I'm used to and I live in an expensive country) and the pharmacy items were also way too expensive. We'd forgotten quite a few items like nail scissors, razors and after sun. The issue is that the hotel is very secluded so you can't easily go out and buy items yourselves, which resulted in us spending a lot of money at the pharmacy. After sun was 25 USD, razors 10 or 15 USD and the nail scissors were also around 10 - 15 USD. I don't mind a little mark up but this felt like it was really too expensive to me. Pads/tampons were, for instance, also 10 USD and I feel like that was taking advantage of the guests a little bit. Maybe these are normal prices for Mexican resorts but next time I return, I will definitely double check all my toiletries because we ended up spending way too much money at the pharmacy. Also, all the non-houe wines are extremely expensive too. I felt similarly about renting the special beach beds. I would have loved to do that but I felt 200 USD was just too much. Again, maybe these are normal prices for Mexico, but I thought that was all a bit much. Extra's We were on our honeymoon and we got the "Gift of Love" package. This included a banner, a bottle of sparkling wine, a breakfast in bed and a romantic turn down service. The turn down service was amazing. We came back to a heart made of rose petals and a drawn bath with a lot of foam. That was amazing. Also, we had some time to kill between our check-out time and the time of departure. Unfortunately, our room was booked so we could not opt for a late check-out, but the hotel let us use the "hospitality suite" for 30 minutes, to shower and get changed in. I still cannot believe they let us do that, because the room has to be cleaned after each use and it was a gorgeous room as well, and it was free of charge. We also asked for a lunch box on Thursday, which had to be delivered to our room at 04:30 AM. No problem, easily arranged. Also had some laundry done. We were told that would take 24 hours but we got our laundry back within 4 hours. Amazing. All and all I had the best time at Secrets Maroma and I even fear I've gotten a little bit spoiled with all the amazing service. I'll be honest: Secrets Maroma is a little out of our price range and we live quite far away, but I really do hope to return in the future (and hopefully for a bit longer then). From the bottom of my heart: thank you for all you did for us!!

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“Great resort”

This resort is so beautiful. Everything helps to relax. Great landscaping. Nice rooms. Exceptional staff. They have the best spa i have ever visited. A large variety of entertaiment, so you can find what you like. I should mention a great beach as i like to swim and make long walks. Thank for for … more

This resort is so beautiful. Everything helps to relax. Great landscaping. Nice rooms. Exceptional staff. They have the best spa i have ever visited. A large variety of entertaiment, so you can find what you like. I should mention a great beach as i like to swim and make long walks. Thank for for making our stay unforgettable!

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“Magical Anniversary and Birthday Getaway at Secrets Maroma”

My wife and I recently celebrated two major milestones at Secrets Maroma Beach: my 55th birthday and our 32nd wedding anniversary. We have traveled extensively and stayed at many all-inclusive resorts, but I can confidently say this was the best experience we’ve ever had. From start to finish, Secr… more

My wife and I recently celebrated two major milestones at Secrets Maroma Beach: my 55th birthday and our 32nd wedding anniversary. We have traveled extensively and stayed at many all-inclusive resorts, but I can confidently say this was the best experience we’ve ever had. From start to finish, Secrets Maroma exceeded every expectation, leaving us with memories that we will cherish forever. Unparalleled Beach and Preferred Club Perks Let me start with the beach - wow! Secrets Maroma has THE best beach in the Riviera Maya. Powder-soft white sand, crystal-clear turquoise waters, and a private Preferred Club beach area that felt like our own slice of paradise. We spent hours lounging in the Preferred Club section, where attentive service and luxurious amenities made us feel completely pampered. The Preferred Club Beach Club outdoor restaurant and lounge also deserves its shine. The ambiance was unbeatable - a perfect combination of elegance and relaxation. Whether we were enjoying an afternoon cocktail or a light meal, this space quickly became one of our favorite spots. The bartenders here were the best - funny, personable, and absolute masters at crafting the best margaritas we’ve ever tasted. Culinary Delights The dining options are top-notch, but our standout favorites were Himitsu (Japanese) and Bordeaux (French). At Himitsu, the teppanyaki experience was not only delicious but also entertaining. The chefs were skilled performers, and every dish was perfectly prepared. The sushi and other Japanese delicacies were incredibly fresh and flavorful. Bordeaux, the French restaurant, was pure romance. The rich flavors, beautifully plated dishes, and impeccable service created a dining experience that felt like a Michelin-starred meal. Every meal was a treat, never had a meal we didn’t love. Entertainment and Atmosphere The entertainment team deserves high praise for their energy and creativity. Whether it was live music, theatrical performances, or the silent disco, there was always something fun happening. However, we do feel there’s room for improvement when it comes to nightlife. Hosting events like the silent disco in the lobby felt a bit strange - it lacked the vibe we were hoping for. That’s also where the main bar is located which left much to be desired so we didn’t spend any time there. They do have a nightclub but another separate lounge space would elevate the experience significantly. Preferred Club Experience and Shout Out to Emmanuel Cabrera the Best Concierge Ever One of the highlights of our trip was the Preferred Club experience, which was worth every penny. Our concierge, Emmanuel Cabrera, was instrumental in making this the best all-inclusive stay we’ve ever had. From handling reservations for our outdoor activities to offering stellar recommendations and even arranging emergency medical supplies during a minor incident, Emmanuel went above and beyond at every turn. His professionalism, kindness, and attention to detail were unmatched. Emmanuel truly made us feel like VIPs, and we can’t thank him enough for everything he did to make our trip unforgettable as he was the one who made this the best experience ever. Room for Improvement While the overall experience was phenomenal, there are a couple of areas where Secrets Maroma could improve: 1. The Gym: While functional, the gym is outdated with drab equipment and decor. It didn’t match the luxurious standard of the rest of the resort. A modern upgrade would make a huge difference. 2. Vacation Club Sales Pitch: During check-in, we felt a little pressured to attend a vacation club presentation. While we understand the resort’s need to promote this, a softer approach would be much more appreciated. Final Thoughts Secrets Maroma Beach Riviera Cancun is a slice of heaven. The impeccable service, breathtaking beach, exquisite dining, and Preferred Club amenities make it an easy choice for anyone looking for luxury and relaxation. Despite a couple of minor drawbacks, this was hands-down the best all-inclusive experience we’ve ever had. Special thanks to Emmanuel Cabrera and the entire team for making our 55th birthday and 32nd anniversary celebration so extraordinary. We can’t wait to return to this beautiful resort and create even more unforgettable memories. ⭐⭐⭐⭐⭐

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“Wonderful all inclusive with exceptional service!”

We took a multi generational family girls trip and it was fantastic. Although a majority of the visitors were couples, our group of five-ranging from ages 23-80, had a great experience! The food and drinks were top notch. The property is very well maintained and we were always greeted with a frie… more

We took a multi generational family girls trip and it was fantastic. Although a majority of the visitors were couples, our group of five-ranging from ages 23-80, had a great experience! The food and drinks were top notch. The property is very well maintained and we were always greeted with a friendly smile. They treated my 80 year old mother like a celebrity. Until now, I’d never left a resort exchanging hugs with staff members. I hope to go back and see Leo and Mauricio again!

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