Playacar Palace

Playacar Palace

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Playacar Palace

Playa del Carmen - Riviera Maya See map | PALACE RESORTS

Featured services:

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Very popular destination!

4 properties have been booked in the last 15 minutes in Playa del Carmen

Latest reviews from the hotel

10 Excellent
Rating 5 around 5 for travellers of Tripadvisor

Excellent

Based on 2032 reviews

Rating 5 around 5 for travellers of Tripadvisor

Location

Rating 5 around 5 for travellers of Tripadvisor

Quiet in the room

Rating 5 around 5 for travellers of Tripadvisor

Rooms

Rating 5 around 5 for travellers of Tripadvisor

Service

Rating 4,5 around 5 for travellers of Tripadvisor

Value for money

Rating 5 around 5 for travellers of Tripadvisor

Cleanliness

Showing 4 featured reviews out of 2032 TripAdvisor reviews

S

Sandra B

Milwaukee, Wisconsin

08/10/2024

Rating 5 around 5 for travellers of Tripadvisor

“Paradise and Mi Familia Found!”

Paradise and Mi Familia Found! My husband and I found just that, at the Playacar Palace! After carefully researching the all-inclusive, Playacar resort, to celebrate our 35th wedding anniversary at, we could not be any happier with our choice! I watched numerous videos of the Playacar Palace resor… more

M

mreinhart635

Pottstown, Pennsylvania

07/10/2024

Rating 5 around 5 for travellers of Tripadvisor

“It was perfect in every way!!! The cleanliness of the hotel was first class and the food so very delicious every day!”

It was amazing and truly very relaxing! The staff was very friendly and were always there to make our stay so very enjoyable. The pool staff were always ready and eager to fill up our beverages! The food was exceptional and our morning omelets started our day perfectly! Thank you!!

T

Tammy H

05/10/2024

Rating 5 around 5 for travellers of Tripadvisor

“Great time and Great staff! Very relaxing!”

Rooms were nice and can't say enough about the staff! Pool side Sylvia and Daniella are the best! Food and service was great! Maria Hernadez,, Fernada and Arit in vacation planners really helped us out with spa and outside activities!! Alicia was great with our membership! Had a great time! The … more

P

Pattie C

29/09/2024

Rating 5 around 5 for travellers of Tripadvisor

“Playacar Palace”

Except for check-in it was great. When we checked-in we were told our room was not ready and to grab a bite and they would email us. After over 2 hours I went back to the front desk and was told “Oh yes your room is ready let’s finish checking you in.” We waisted a lot of time sitting around waitin… more

About the property

Description

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laund… more

How to arrive

Playa del Carmen - Riviera Maya See map

With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute walk of Quinta Avenida and Playa del Carmen Maritime Terminal. This all-inclusive property is 0.3 mi (0.6 km) from Playa del Carmen Main Beach and 0.3 mi (0.4 km) from Playacar Beach.. Distances are displayed to the nearest 0.1 mile and kilometer. Paseo del Carmen - 0.1 km / 0.1 mi Plaza Paraiso - 0.2 km / 0.1 mi Quinta Avenida - 0.2 km / 0.1 mi Founders Park - 0.3 km / 0.2 mi Portal Maya - 0.4 km / 0.2 mi Playa del Carmen Maritime Terminal - 0.4 km / 0.2 mi Playacar Beach - 0.4 km / 0.3 mi Playa del Carmen Main Beach - 0.6 km / 0.3 mi Xaman Ha Aviary - 0.6 km / 0.4 mi Chabad Playa del Carmen - 0.7 km / 0.5 mi Frida Kahlo Museum - 0.8 km / 0.5 mi Mercado Playa del Carmen - 0.8 km / 0.5 mi 3D Museum of Wonders - 0.9 km / 0.6 mi Mayan Ruins of Playacar - 0.9 km / 0.6 mi Central Square - 1 km / 0.6 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 33.6 km / 20.9 mi Cancun Intl. Airport (CUN) - 57.8 km / 35.9 mi The preferred airport for Playacar Palace All Inclusive is Cancun Intl. Airport (CUN). . Near Playa del Carmen Maritime Terminal.

Facilities and services

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service.
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Entertainment
Entertainment for adults
Entertainment
Pool table
Shops in hotel
Parking
Parking
Free parking near hotel
Parking near the hotel
Valet parking
Wi-Fi
Complimentary Wi-Fi
Services
Kids' club
Kids´ club
Room service
Safe
Iron
Newspapers
Car hire
Cash machine
Foreign currency exchange
Fax / Photocopier
Luggage storage
Wake-up call
Sale of tickets
Gardens
Sun terrace
Terraces
Sale of tours
Hairdressers / Beauty salon
Security service
Coffee maker
Hair dryer
Banquet and event room
Medical service
Wedding service
Kids´ playground
Play area
Babysitting service
Children’s pool
Private pool
Hair salon
Serviced office
Conference centre
Meeting rooms
Bars
Pool bar
Café bar
Bar
Tea and coffee in common areas
Swimming pools
Outdoor pool
Full spa
Children’s pool
Sunbeds
Umbrellas
Gym and SPA
Spa
Gym
Wellness area with massage service
Turkish bath
Jacuzzi
Sauna
Jacuzzi
Other
Air conditioning
Heating
Additional services
Laundry service
Daily room cleaning
Laundry
Tumble dryer
Lift
Reception
24-hour reception
Concierge service
Multilingual reception staff
Porter service
Smoking
No smoking allowed anywhere in the hotel
Restaurants
Restaurant with breakfast buffet
Activities
Tennis court
Table tennis
Golf course
Beach volleyball
Accessibility
Wheelchair-friendly facilities
Entrance with ramp
Wheelchair-friendly access
 Minimum registration age without supervision
18
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Good to know

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Taxes included in the final price:

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Frequently asked questions about Playacar Palace

  • Which services stand out at Playacar Palace?

    Featured services at Playacar Palace are: Entertainment for adults, Parking, Complimentary Wi-Fi and Kids' club See full list of services at Playacar Palace.
  • Playacar Palace has Outdoor pool, Full spa, Children’s pool, Sunbeds and Umbrellas.
  • Playacar Palace has Restaurant with breakfast buffet.
  • Playacar Palace has Parking, Free parking near hotel, Parking near the hotel and Valet parking for its guests.
  • Playacar Palace has Spa, Gym, Wellness area with massage service, Turkish bath, Jacuzzi, Sauna and Jacuzzi for its guests.
  • Playacar Palace has Complimentary Wi-Fi for its guests.
  • Yes, guests at Playacar Palace have highlighted that: Paradise and Mi Familia Found! My husband and I found just that, at the Playacar Palace! After carefully researching the all-inclusive, Playacar resort, to celebrate our 35th wedding anniversary at, we could not be any happier with our choice! I watched numerous videos of the Playacar Palace resort, prior to our trip, as the anticipation was building, and the videos simply do not do the resort justice. Our arrival was later in the evening, due to flight delays, throughout the day, and when we finally arrived that evening, we were home. From the warm welcome we received, just outside the lobby, to the front desk check-in, Nicole at Concierge, and Eric (Bell Person) who escorted us to our room, and reviewed every detail of the “Superior Governor Suite” with us. I’ll admit that we were both besides ourselves, with the luxurious accommodations, as well as starving. We kept saying to each other “we finally made it.” Although it was pretty late, the great thing is, that Café del Mar, which serves buffet style (breakast/lunch/dinner) was still open, and say you return from an excursion, such as Xcaret (a must do), after 10:00 pm, you can order late night options, starting at 10:30 pm, straight from your Palace app. We were warmly welcomed, upon our arrival at the café, and were thoroughly impressed with the presentation of all of the stations, including the grill, prepared foods, salad and charcuterie items, fresh baked breads, desserts and beverages. The service was impeccable at all of the restaurants, including the café, where the staff is extremely attentive, and check in with you very frequently. You’ll also get to know specific staff members if they are assigned to your table, like Jaime, who took the absolute best care of us on several mornings, during breakfast. After a wonderful dinner, and several glasses of the most amazing sangria, we returned to our room, which was very well appointed, stylish and chic. Bertha prepared our room for our arrival, and Myriam re-set our room daily and even surprised us on our first full-day at the resort with a bottle of champagne and the most adorable cherry desert treat, in a small terracotta pot. There may have been another employee, assigned to our room, for turn-down service, “yes” turndown service, with the most delectable individual chocolates, left on your pillow to ensure sweet dreams that evening. We re-explored the mini-fridge, which is kept fully stocked, along with the pull out drawer, containing a variety of spirits. On the dining table, we were welcomed by a beautiful bottle of red wine, two glasses and a corkscrew. We were surprised by the champagne, and each morning, we were asked by Francisco, what types of snacks, or beverages, including large bottles of water, were needed in the room. I would leave notes for Francisco, if we had left the room early, and he never disappointed, in fulfilling any request. He was absolutely incredible! While relaxing at the amazing pool(s), with a variety of areas to choose from, with ample lounges, tables and umbrellas surrounding both the pool area, and on the beach, you can participate in a day-full of poolside activities, energetically lead by several palace entertainment staff members. Although we didn’t have too much sun, while we were at the Palace, due to the hurricane, it didn’t stop folks from enjoying the pool and activities. Folks were having a great time! The attentive pool concierge staff will thoroughly pamper you, such as “Marvin” who will ensure that you are kept very well hydrated. If you don’t feel like covering up and heading to the Café del Mar for a meal, there is an outside dining option. I suggest you grab a table at the snack bar, where you’ll find many options. The chef and his staff prepare delicious cuisine, and there are so many options to choose from. My favorite was the burger and fries. The superior service doesn’t stop, even at the pool snack bar area, where you’ll be very well taken care of by servers like “Carmen” as well the bartenders at the snack bar, and the Aqua bar. Besides the ample variety of evening activities, including live music in the lobby bar area, we thoroughly enjoyed a different show every evening at 9 pm. Each performance was unique, and the entertainers were more than extremely talented. I won’t divulge the details of each show, because I don’t want to spoil the surprise, but I can tell you, you will thoroughly enjoy each performance. Before the 9 pm performance, be sure to take a little time to relax and enjoy the live musical performances, taking place in the lobby area, where you can have a delicious beverage, where staff like Leticia and Daniel will take great care of you, along with other bartenders and servers. Although our stay was very brief, were were highly impressed with the options of dining options offered. Each restaurant offered a different vibe, as well as a variety of cuisines to choose from, so there is definitely something for everyone. I truly recommend that you explore the variety of options. Madre Mia was an absolutely gorgeous restaurant, with an open kitchen. Due to the size of the restaurant, service was well orchestrated, and on point. My husband and I shared several appetizers, including different steak options. Our entrees were extremely tender and tasty. Lahna was a well-hidden, cozy, and stylish dining spot, offering only several tables, which created a private dining experience. The dining experience is a unique offering, which begins with a tequila tasting, and consists of at least 7-8 small plates, each described by an extremely knowledgeable host, Jose Luis, and Bryan, his assistant, each maintained the highest level of service of the resort. We felt truly welcome at Lahna, thanks to Jose Luis! My absolute favorite was MoMo, with chef Johnathan, our Teppanyaki chef at the hibachi table. Forget any hibachi experiences you’ve ever had because chef Johnathan will entertain you with both his culinary skills, and sense of humor while he offers a spin on the traditional offerings, and escalates the flavors. Again, the attentive service at this restaurant remained on par, throughout our enjoyable and delicious dinner. Don’t forget the sake! Before you go, don’t forget to download the Palace app, as it’s a must-have. You’ll find all of the information you need, such as activities, shows, options to order room service (which is offered 24 hrs.a day), etc.. Our stay was extremely short, due to travel, and the hurricane, but I will tell you that we absolutely did not want to leave, and it was sad (I cried) because it felt like we were leaving our family (familia as the staff relates to their guests). We purchased a “One Full Experience Getaway” after checking out, from a Palace representative, which we will use to book our next stay at the Playacar Palace in 2025. I highly recommend this option, as they have several new properties coming on-line in 2025 and 2026. We will be returning to Playacar Palace, as a start. This I can promise you! My advice to you is, book your next getaway to this amazing resort, take lots of pictures while you’re there, as I was negligent in that respect. Then, be sure to tell your friends, and family about the fantastic time you’ve had. And, lastly please don’t forget to tip the staff, for their service, although the the resort is all-inclusive, the staff at this resort work extremely hard, and take pride in keeping the Playacar Palace looking amazing for their guests, attending to your every need during your stay, and they do so, always with a smile on their face, and “at their pleasure.”
  • With a stay at Playacar Palace All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute walk of Quinta Avenida and Playa del Carmen Maritime Terminal. This all-inclusive property is 0.3 mi (0.6 km) from Playa del Carmen Main Beach and 0.3 mi (0.4 km) from Playacar Beach.. Distances are displayed to the nearest 0.1 mile and kilometer. Paseo del Carmen - 0.1 km / 0.1 mi Plaza Paraiso - 0.2 km / 0.1 mi Quinta Avenida - 0.2 km / 0.1 mi Founders Park - 0.3 km / 0.2 mi Portal Maya - 0.4 km / 0.2 mi Playa del Carmen Maritime Terminal - 0.4 km / 0.2 mi Playacar Beach - 0.4 km / 0.3 mi Playa del Carmen Main Beach - 0.6 km / 0.3 mi Xaman Ha Aviary - 0.6 km / 0.4 mi Chabad Playa del Carmen - 0.7 km / 0.5 mi Frida Kahlo Museum - 0.8 km / 0.5 mi Mercado Playa del Carmen - 0.8 km / 0.5 mi 3D Museum of Wonders - 0.9 km / 0.6 mi Mayan Ruins of Playacar - 0.9 km / 0.6 mi Central Square - 1 km / 0.6 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 33.6 km / 20.9 mi Cancun Intl. Airport (CUN) - 57.8 km / 35.9 mi The preferred airport for Playacar Palace All Inclusive is Cancun Intl. Airport (CUN). . Near Playa del Carmen Maritime Terminal.

  • You´ll find Playacar Palace in Playa del Carmen - Bahia Del Espiritu Santo S/N
  • Playacar Palace is part of the PALACE RESORTS chain.
  • Playa del Carmen
  • None - None
  • None Adult
  • 1 Room