Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The souvenir shop gives guests the opportunity to bring home mementos of their holiday. A garden provides extra space for rest and relaxation in the open air. Guests arrivi… more
Location: This hotel is situated in a stunning little bay within walking distance of beaches, 5 minutes on foot from the town centre of Playa del Carmen and from Playa Esmeralda beach, and a 15-minute walk from Playa del Carmen beach. It lies near an extraordinary variety of attractions such as Playa del Carmen’s 5th Avenue (about 1.5 km), Akumal (about 3.5 km), Xcaret (roughly 6 km), and Xel-Ha. It is also very close to famous Mayan archaeological sites such as Tulum (some 70 km), Chichen Itza and Coba. It lies approximately 45 minutes’ drive from Cancún International Airport.
Meals: Various dining options are available, including a non-smoking restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option.
- Entertainment
- Entertainment for adults
- Parking
- Parking
- Wi-Fi
- Wi-Fi
- Services
- Kids´ club
- Room service
- Safe
- Gardens
- Terraces
- Coffee machine
- Hair dryer
- Wedding service
- Conference centre
- Swimming pools
- Outdoor pool
- Children’s pool
- Gym and SPA
- Spa
- Other
- Air conditioning
- Additional services
- Laundry service
- Lift
- Reception
- Concierge service
- Reception
- Porter service
- Smoking
- No smoking allowed anywhere in the hotel
- Bars
- Café bar
- Bar
- Activities
- Water park
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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Good to know
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Excellent
Based on 13675 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 3 featured reviews out of 13675 TripAdvisor reviews
A
Aajekwu
07/01/2025
“Really worth the hype!”
Really beautiful. Everything you read in the reviews is true and more. Opted for the family concierge and it was worth it. Nestor booked us in different restaurants for every night we were there. Also it was my daughter’s birthday and he went out of his way to give her a birthday surprise in the ro… more
B
Bhavini S
06/01/2025
“Vegan/ vegetarian friendly family resort”
Our family of 5 had the best time at this resort! The staff members from Nestor our Conceirge to servers ( especially Amaya at the lunch box restaurant) were exceptional. The rooms were clean, well stocked and our little ones loved the cute gifts left there almost every night for them., from cute s… more
D
dvgaetano
05/01/2025
“Another amazing vacation!!”
We had a wonderful stay and would highly recommend this hotel. This was our second visit, and we’re already planning to return for a third, this time with other family members. From check-in to check-out, the staff was attentive and ensured a smooth experience throughout. A special mention to our c… more
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