Ocean Maya Royale, Riviera Maya

“ANOTHER GREAT STAY”

We got back from OMR last week, having stayed ten days (need this to get over the jetlag from the UK!); it was my third visit and my husband's second. Overall it was wonderful - our room was large and airy (thank you, Luis), and there are now more sunbeds, although we did join the towel rat race a… more

We got back from OMR last week, having stayed ten days (need this to get over the jetlag from the UK!); it was my third visit and my husband's second. Overall it was wonderful - our room was large and airy (thank you, Luis), and there are now more sunbeds, although we did join the towel rat race at 8am to get two beds under shade, by which time all the beds by the pools have of course gone. The sound from the activity pool seems to have been turned down this year, which was a blessing as we found it obtrusive last year! Food was generally fine, although neither particularly like the Italian restaurant - zero atmosphere and not very Italian if you go to Italy most years like I do! The icecream still tastes extremely chemical, unfortunately, as my husband loves icecream. All the staff were once again brilliant, most greeting you with hola and a smile as you passed them in the very well kept grounds. Two irritating niggles, though - we went to La Hacienda for lunch each day and occasionally in the evening. On our last day (we were being picked up at 1.45pm) we went there as soon as it opened - no salad leaves and no serving utensils for at least 15 minutes after we arrived. On the Sunday we went for the Chef's Choice as it promised shrimp cocktail; we were there for over an hour and there wasn't a shrimp to be seen, but the waitress was insistent that there were shrimp! It seemed that there was no oversight of empty serving dishes, which remained empty for a very long time. The other niggle was the light on the balcony to our room not working; I like to sit on the balcony before bed and read. I reported this three times (twice to Reception, once to Guest Services), and was promised it would be fixed. As our stay progressed I noticed more and more balcony lights giving up the ghost, but nothing was done - a lack of maintenance workers or an electrical problem? It would have helped if there had been feedback to my request... Having said that, we thoroughly enjoyed our stay - lovely staff, good food, restful on the beach - and will certainly return provided that the price doesn't go up!!

less

“An affordable option in Riviera Maya”

Our recent stay at the Ocean Maja Royale Resort in Playa del Carmen was a wonderful experience, in spite of several days of unseasonal and unexpected rain, deserving of a solid 4 / 5 rating. What I Loved: The resort’s beachfront location is nice. The design of the property is unique with many 2 s… more

Our recent stay at the Ocean Maja Royale Resort in Playa del Carmen was a wonderful experience, in spite of several days of unseasonal and unexpected rain, deserving of a solid 4 / 5 rating. What I Loved: The resort’s beachfront location is nice. The design of the property is unique with many 2 storey villas. The resort is not new but well maintained. Our room was very comfortable with a nice shower (no tub). The staff was friendly and attentive, often going out of their way to ensure a pleasant stay. Dining options were not as plentiful as some resorts, but most of our meals were tasty. The Italian place was not good, our server did not smile, the food was warm rather than hot when it arrived at our table. Surprisingly, the buffet was the most popular spot to eat! Quite delicious with plenty of variety. The pool areas were clean, offering plenty of lounge chairs and shaded spots. The adults-only vibe added an air of tranquility that’s perfect for couples or solo travelers seeking relaxation. Additionally, the nightly entertainment was a pleasant touch, providing a mix of live music and cultural performances. Room for Improvement: While our room was spacious and well-appointed, a few maintenance issues—such as a slow-draining sink, a sticky sliding door on to the balcony, and occasional noise from nearby rooms—detracted from the overall experience. The Wi-Fi connection is good. No issues. Final Thoughts: Ocean Maja Royale is a great option for anyone looking to unwind at a good resort that will not break the bank.

less

“Zaire is #1 on the resort”

The number one waitress here is Zaire; if it weren’t for her this would be a three star review, regardless of the restaurant she was incredibly attentive, and provided top tier service, the rest of the staff was hit or miss, half the time you’re sent to “go find a table” and they’re all dirty and y… more

The number one waitress here is Zaire; if it weren’t for her this would be a three star review, regardless of the restaurant she was incredibly attentive, and provided top tier service, the rest of the staff was hit or miss, half the time you’re sent to “go find a table” and they’re all dirty and you have to complain to find a clean one. Zaire actually ensured that every meal we attended we were taken care of. Breakfast front of house is generally lazy.

less

“What a time, what a time!”

Group of 9, we had a wonderful time at this resort. From the front desk (guest services) team (especially Gabriela and Yair). The bartendar (Jorge -- aka Jorge from the Jungle) was on point with the drinks (worth paying $12 extra for Hennyrita -- you only need 1, two max). Manuel at the Japanese re… more

Group of 9, we had a wonderful time at this resort. From the front desk (guest services) team (especially Gabriela and Yair). The bartendar (Jorge -- aka Jorge from the Jungle) was on point with the drinks (worth paying $12 extra for Hennyrita -- you only need 1, two max). Manuel at the Japanese restaurant was awesome as well! Although we took great pics on our phone, the pics from the Photo store at the resort, were outstanding! Although we traveled the beginning of December, the resort had the lobby, walk paths to the beach, etc., beautifully decorated. At the end of the day/trip, a great time was had by all -- I definitely recommend this resort, without hesitation. If I had to say anything slightly negative, it would be that most of us had priviliege rooms, the only time I saw by butler was when we checked in. I am not blaming the resort, as I was provided his WhatsApp info, but his services weren't really needed. Also, I highly recommend the room service food, I believe it is cooked by the Sports Bar staff (kind of tucked away across from the Photo Shop). Some of our group did excursions (Monkey Sanctuary, ATV, Zip Lining), they made the reservations directly at the resort and had a wonderful time. Offsite we went to Senor Frogs (in Playa de Carmen), it was nice, however, I actually prefer the one in Cancun. Although there were children there, I would not advise it.

less