Description
Facilities: The resort has 65 rooms located in two 3-storey buildings. The friendly staff at the reception desk are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. Wheelchair-accessible fa… more
Location: This hotel complex is located on the Mayan Riviera near historic and cultural attractions. The centre of Playa del Carmen, with its bars, restaurants, nightclubs, and shops, is only some 15 minutes by car away, while guests will reach Cancún in approximately 45 minutes and Tulum in around 50 minutes. Both Coba and Sian Ka'an lie a 90-minute drive from the hotel.
Hotel highlighted for…
Meals: Dining facilities include a restaurant with a smoking area, a dining room, a breakfast room and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast, full board and all-inclusive. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (lunch and dinner à la carte).
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- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Secure parking
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- High-speed cable connection
- Services
- Nursery
- Kids' club
- Kids´ club
- Breakfast room service
- Room service
- Laundry
- Reading room
- Safe
- Ironing board
- Iron
- Newspapers
- Fan
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Trouser press
- Private check-in and check-out
- Wake-up call
- Ironing service
- Sale of tickets
- Gardens
- Library
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- In-room babysitting service
- Hairdressers / Beauty salon
- Shops
- Tumble dryer
- Coffee machine
- Security service
- Barbecue
- Coffee maker
- Hair dryer
- Doctor
- Banquet and event room
- Bike rental service
- Computer room
- Medical service
- Wedding service
- Courtyard
- Luggage storage (extra charge)
- Board games
- Play area
- Babysitting service
- Private pool
- Hair salon
- 24-hour gym
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Restaurant with diet menus
- Breakfast room service
- Restaurant with kids' menu
- Facilities for events and banquets
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Swimming pools
- Outdoor pool
- Full spa
- Sunbeds
- Umbrellas
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Entertainment
- TV lounge
- Pool table
- Games room
- Shops in hotel
- Computer room
- Board games
- Means of communication with the center
- Shuttle
- Shuttle transfer
- Airport transfer
- Transfer to shopping centre
- Shuttle
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Non-smoking rooms
- Activities
- Tennis court
- Golf course (within 3 km)
- Water sport facilities (on site)
- Snorkelling
- Bike rental
- Table tennis
- Diving
- Golf course
- Beach volleyball
- Accessibility
- Wheelchair-friendly access
- Languages
- Multilingual
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
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Excellent
Based on 1496 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 5 featured reviews out of 1496 TripAdvisor reviews
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Mimi M
12/12/2024
“Best Hotel in Cancun”
The service, the location, the warmth of the staff--is beyond excellent. Sabrina and Federica were always ther for our needs. We cried of joy when we departed yesterday! We felt like we were leaving family behind!
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Penina W
Scarsdale, New York
05/12/2024
“The Maroma; Beautiful property and fantastic service”
The Maroma is a beautiful, tranquil property. From our initial warm and cultural greeting, to the very end, I do not believe I have experienced service like this before. The staff is very friendly and genuine. If they make a cocktail for you, they explain the ingredients and the history behind it. … more
The Maroma is a beautiful, tranquil property. From our initial warm and cultural greeting, to the very end, I do not believe I have experienced service like this before. The staff is very friendly and genuine. If they make a cocktail for you, they explain the ingredients and the history behind it. We never felt that it was crowded in any space on the property. There was no need to "save" umbrellas or chairs at any point. The property feels very private and serene, not like a chain hotel. We would love to visit again.
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sornstein
Palm Beach Gardens, Florida
05/12/2024
“A Beautiful Escape”
We couldn't wait to experience the Belmond after its re-opening. It's a very special place and captures the true essence of the Riviera Maya. The beach of course is amazing, as is the entire facility. The service is top notch, and we were addressed by our name by the entire staff immediately aft… more
We couldn't wait to experience the Belmond after its re-opening. It's a very special place and captures the true essence of the Riviera Maya. The beach of course is amazing, as is the entire facility. The service is top notch, and we were addressed by our name by the entire staff immediately after check-in. The food at both restaurants is elevated, as are the cocktails at Bambuco, It's a quiet, lovely place to visit to relax, be pampered and unwind.
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Sylvia G
28/11/2024
“Paridise Island 🏝️”
AMAZING! I can’t even express in words how great it was. They genuinely cared about your comfort and made sure you had everything you needed. Well me and my family were here we had the most relaxing time and they had lots of family activities including (my favorite) snorkeling I was 7 inches away f… more
AMAZING! I can’t even express in words how great it was. They genuinely cared about your comfort and made sure you had everything you needed. Well me and my family were here we had the most relaxing time and they had lots of family activities including (my favorite) snorkeling I was 7 inches away from a huge sea turtle. Besides the service the scenery was stunning it made me feel like I was in an aztec jungle it was wonderful! 🫶🏻
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jaclynpgh
25/11/2024
“Amazing birthday trip!”
My husband and I stayed at the Belmond Maroma for a week for my 40th birthday. First, the service here is beyond. Everyone is attentive, friendly, and we had lots of great convo with the staff. Your personal hosts really feel like they are hosting you at their home for the week - consistently reach… more
My husband and I stayed at the Belmond Maroma for a week for my 40th birthday. First, the service here is beyond. Everyone is attentive, friendly, and we had lots of great convo with the staff. Your personal hosts really feel like they are hosting you at their home for the week - consistently reaching out to see if you need anything, and reminding you of your current reservations. Shout out to Omar and Cynthia! Thanks for the birthday decorations! Prior to coming to Belmond, I worked with Christian on excursions and reservations for the week - he was patient, funny, and had some great ideas! Second, the property is stunning! The pools are gorgeous and I'm typically not a beach person but they kept it so immaculate I found myself lounging at the beach a few days as well.Third, we got massages at the spa and they were wonderful. Don't forget to check out the thermal pools after. Finally, the food here is the best we have experienced at a resort. We have stayed at the Rosewood and although we still love it there, the food at Belmond Maroma is just beyond anything we had at RW. We had plans to leave the resort one night to get dinner elsewhere since we were there for a whole week, but decided to eat multiple times at Woodend and Casa Mayor because the food was THAT good. Pro tip: They provide comfy cotton kaftans in your room during your stay that many people wore as coverups. I used them as PJs and next time would leave my PJs at home as they refreshed them. They also provide a beach tote and hats. There are bikes throughout the resort for use but the resort is easily walkable.
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