Iberostar Waves Quetzal

“BEST TRIP EVER!”

My husband and I have travelled to the Caribbean from Canada for many years and love the Mayan Riviera. It was our first time staying at the Iberostar Hotels and I can honestly say It Was the BEST TRIP EVER! We stayed on the Quetzal side and had friends come from Mexico City staying on the Tucan … more

My husband and I have travelled to the Caribbean from Canada for many years and love the Mayan Riviera. It was our first time staying at the Iberostar Hotels and I can honestly say It Was the BEST TRIP EVER! We stayed on the Quetzal side and had friends come from Mexico City staying on the Tucan side. The food was delicious in all of the Buffett's and Restaurants. The walk through the jungle each day was beautiful! The flamingo's, monkeys, peacocks and other local animals greeted us on our walks to the Ocean. The nightly entertainment was amazing and the staff always available to assist with any query you may have. We met some lovely couples and the front desk even assisted us in renting a mobile scooter for our friend to take the trek to Cozumel! We were able to use our gift certificate from the presentation we went to on our first day to pay for the scooter too. We stayed at one hotel and were able to use all of the facilities in the other! It was amazing. NEVER waited in a line for breakfast, lunch, or dinner and the variety of food was unbelievable!!! The only negative thing I would say is there are no bath tubs in the rooms, but the showers we fabulous and we never ran out of hot water! Our maid was so sweet always leaving beautiful flowers on our bed with different animals made from the towels. No smoking in the rooms, the resort, or on the beach, but there were 5 smoking areas in the resort away from the pathways which was very nice for the non smokers. The atmosphere is so friendly and everyone stops to chat. The grounds are meticulously groomed and the resort is spotless. If you want a relaxing vacation please visit this resort! You won't be disappointed! We are travelling to the Iberostar Jamaica next as we were very impressed with the Hotel in Mexico! Thank you for a very memorable trip! We will be back!

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“Wedding Review”

My wife and I got married at the Iberostar Quetzal/Tucan recently and had an excellent experience overall! Nayeli and Berenice were our wedding coordinators and were extremely helpful in ensuring all the details of our day were organized accordingly starting months in advance. We had never stayed … more

My wife and I got married at the Iberostar Quetzal/Tucan recently and had an excellent experience overall! Nayeli and Berenice were our wedding coordinators and were extremely helpful in ensuring all the details of our day were organized accordingly starting months in advance. We had never stayed at this resort prior to our wedding, but couldn’t be happier with the location and amenities. The only complaint we had through the whole process was that our wedding contract stated wedding guests had to stay a minimum of three nights at the hotel, but when some tried to book online for that week the website was requiring a minimum of 4 nights. We were told guests had to call the hotel directly to bypass this, but several family members were told this option wasn’t available…but called back again a different day and the 3 night request was accepted. It just felt like there could have been better communication between these Iberostar teams. That was just one minor inconvenience we were able to overcome. We loved the hotel, animals, and restaurants and definitely recommend to anyone considering!!!

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“Great Family Vacation”

We had a wonderful experience at Iberostar Quetzal. The entire staff at the resort were welcoming and very pleasant. Our room balcony was frequented by wildlife, and often saw monkeys roaming through the trees. The beach and water were amazing!! Our first day there was a bit of murk in the first f… more

We had a wonderful experience at Iberostar Quetzal. The entire staff at the resort were welcoming and very pleasant. Our room balcony was frequented by wildlife, and often saw monkeys roaming through the trees. The beach and water were amazing!! Our first day there was a bit of murk in the first few feet from seaweed. Each day the water got clearer, and was always clear after about 10 feet in, but or later days the entire beach was pristine. The sand was very soft. The resort pools were spacious, and you never felt like you were on top of anyone else. There was also an adult only pool, and a secluded pool that was a few degrees cooler in the shade. The food selection and variety was a plus. Nearly everything we had was delicious, from the buffets to the themed restaurants. We liked how the buffet changed items daily, but also had a variety of the same staples everyday. Drinks were good, and the bartenders got a kick out making the many virgin drinks my son drank on the trip. We loved strolling the jungle area, especially at night, and enjoying all the waterfalls, nooks, and jungle wildlife. All in all, I would highly recommend this resort to anyone. I would love to visit this resort again!

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“Same Iberostar. Good, but still the same.”

First off, if you’ve never been, Tucan and Quetzal are really the same resorts. They’re just separated down the middle by wildlife areas, walking trails, and a few restaurants/theatre. So if you’re staying at one, you’re staying at the other also. Different lobbies, but same pools, same beach. My 3… more

First off, if you’ve never been, Tucan and Quetzal are really the same resorts. They’re just separated down the middle by wildlife areas, walking trails, and a few restaurants/theatre. So if you’re staying at one, you’re staying at the other also. Different lobbies, but same pools, same beach. My 3rd stay here but it’s been about 10 years since our last visit. Nothing’s changed. Clean, well kept. Good enough. Playacar is a great beach and so close to town. But just don’t expect high-end. Still good. Just not a 5. Nice palapas. Those they’ve kept up with. Great pool. Iberostars typically have great pools. Grounds and buildings are the same. Solid. Staff…maybe a step back. Ok. Only a couple standouts. Kenyan at the lobby. She was great. Pablo at the lobby bar; great kid. The rest were fine, friendly, to some not engaged at all. It’s ok. I’m fine with that. I don’t need pampering. But I’ve been here plenty. Coffee was the biggest challenge. 6am = open. But not necessarily ready. And they weren’t overly worried about it either. Coffee stations were great to have but as I said, not typically ready. Otherwise it was fine. Buffets were well cared for and plenty of options. No ala cartes for us.

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