Hotel Riviera Caribe Maya

“Mexican Holiday”

I stayed in Hotel Riviera Caribe Maya from the 23 April to 02 May . The hotel is a nice traditional 3 star in the centre of Playa del Carmen . The rooms are clean and spacious with all facilities and a nice balcony it also has a nice pool right in the centre of the garden . Its ideal if you want t… more

I stayed in Hotel Riviera Caribe Maya from the 23 April to 02 May . The hotel is a nice traditional 3 star in the centre of Playa del Carmen . The rooms are clean and spacious with all facilities and a nice balcony it also has a nice pool right in the centre of the garden . Its ideal if you want to be in the centre of Playa del Carmen . Considering that i was in the centre i have to say that at night it was really quiet and had great sleep . The staff were really good however Giada was amazing and would always go the extra mile for the guests . Great customer service and knows all the best spots in Town . The only downside is that the breakfast in the restaurant is not amazing and needs improvement.

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“Nice location!”

The best thing about this hotel is the location and the staff. You are able to walk to several places that are near the hotel. Basic accomodations are offered as it is an older hotel. I heard that breakfast was offered, but I cannot confirm this because my first meal was after breakfast hours. Onl… more

The best thing about this hotel is the location and the staff. You are able to walk to several places that are near the hotel. Basic accomodations are offered as it is an older hotel. I heard that breakfast was offered, but I cannot confirm this because my first meal was after breakfast hours. Only a shower was available in my room with no door to the shower to keep the floor from getting wet. Of course I put the provided towel down in front of the shower. The water only gets lukewarm and I had to run it for over 5 minutes to get it that warm. There is a sign near the toilet that advises to not flush any tissue in the W.C. My balcony faced the pool, this was a beautiful view. One night a family of six was in the pool until the wee morning hours making all types of noise. I put my "do not disturb" sign on my door the same night I arrived. I received a call to my room on the third day, but was busy so I did not answer it. Less than 10 minutes later, I heard my door being unlocked. I yelled out hello and the person asked if I wanted my room cleaned. I told her no. I had to get up and lock the door back. Keep in mind the "do not disturb" sign was still on the door. The next day, I received another call to my room and I answered it this time. Whomever it was hung up when I said hello. Once I left my room for the day, I stopped by the front desk to inquire why someone tried to enter my room and who keeps calling. I was advised that they were trying to clean my room. I told her that I had the "do not disturb" sign on my room so no one would bother me. She was unsure of who called, but told me I needed to pay the environmental tax for my stay. I completed this and told her that I did not want anyone to disturb me. If I return to this area, I would not stay at this property again. I'll try the Fiesta Inn or maybe the Aloft that are nearby.

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