City Express Playa Del Carmen

“Convenient location”

Stayed for 3 nights a week ago. For the good, staff was friendly, short walk to town (about a 20 min walk), room & common areas were clean, the room is a good size and there's complimentary breakfast from 7am to 11am. They were also very helpful in booking a taxi for me to get to Puerto Morelos. I … more

Stayed for 3 nights a week ago. For the good, staff was friendly, short walk to town (about a 20 min walk), room & common areas were clean, the room is a good size and there's complimentary breakfast from 7am to 11am. They were also very helpful in booking a taxi for me to get to Puerto Morelos. I didn't have a chance to use the pool as I was always walking to the beach. On the downside, they're doing upgrades to the hotel so it can get a bit loud at times depending on the time of day. There wasn't any early check-in or late checkout available.

less

“Friendly Staff”

Very accommodating to non-Spanish speakers. Friendly, caring service. Nice pool. Very nice breakfast included. Only drawback was a mildew smell in the shower, but cleaning staff were excellent. Very nice restaurant next door.

“Could do better for evacuees”

I ended up here because beachfront hotels were being evacuated due to Delta. While staff were nice, I'm disappointed the hotel didn't provide lunch or bring in pizzas. Come on. They made a killing with guests leaving both beachfront hotels in Cancun and Playa del Carmen. The ice machine didn't work… more

I ended up here because beachfront hotels were being evacuated due to Delta. While staff were nice, I'm disappointed the hotel didn't provide lunch or bring in pizzas. Come on. They made a killing with guests leaving both beachfront hotels in Cancun and Playa del Carmen. The ice machine didn't work. I had to go to the City Express Suites next door twice to get ice. There are no mini fridges in the rooms. They did provide breakfast and the coffee is decent. But I'm pescatarian and the scrambled eggs had ham and the refried beans were made with lard. There was nowhere to eat after the hurricane hit. This is where the hotel should have arranged to feed us evacuees besides breakfast. There were no chambermaids today and that's totally understandable. Reception called offering an apology for not having had housekeepers and asking if I needed anything like towels, etc. That was nice. I had a problem with the pork-laden eggs and beans and with the lack of empathy toward guests who were scrambling to find food. The hotel is simple but beds are comfortable. They had a sanitizing gel as part of your provided toiletries. They have a desk, a flat-screen TV, hangers and two bottles of water for sale in the room. Windows are strong as I rarely heard the wind from Hurricane Delta. When you come in the first time, they take your temperature and give you hand gel. The check in process was slow when I got here on Tuesday, Oct. 6. There was a line of folks checking in. In general, this is a no frills clean hotel that needs to enhance their customer service when it comes to lodging many folks evacuating.

less