Description
Facilities: Guests have a choice of 96 single rooms and 283 double rooms located in two 2-storey buildings with lifts. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of faci… more
Location: This hotel is located nearby one of the most charming towns of the Mexican Caribbean, Playa del Carmen, and lies adjacent to the famous beaches of Playacar, renowned for their spectacular white sand and crystal clear waters. The nearby town is an ideal place for relaxing and shopping, where guests will also find links to the public transport network. The hotel is additionally only an hour from Cancún airport.
Meals: The dining area includes a bar. Guests can enjoy the culinary delights of 3 air-conditioned, non-smoking restaurants with separate areas for smokers. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.
- Entertainment
- Entertainment for adults
- Theatre
- Entertainment
- Club
- TV lounge
- Pool table
- Dartboard
- Games room
- Karaoke
- Shops in hotel
- Table tennis
- Aerobics
- Parking
- Covered parking
- Parking
- Parking near the hotel
- Services
- Nursery
- Kids' club
- Kids´ club
- Room service
- Laundry
- Safe
- Ironing board
- Iron
- Newspapers
- Supermarket in hotel
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Trouser press
- Private check-in and check-out
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Shops
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Club
- Banquet and event room
- Porter service
- Medical service
- Wedding service
- Board games
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Cot
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with kids' buffet
- Facilities for events and banquets
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Wellness area with massage service
- Turkish bath
- Sauna
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Shuttle transfer
- Airport transfer
- Smoking
- Smoking areas
- Non-smoking rooms
- Wi-Fi
- Complimentary Wi-Fi
- Swimming pools
- Recreational area
- Children’s pool
- Sunbeds
- Adults-only outdoor pool
- Towel Service
- Activities
- Tennis court
- Golf course (within 3 km)
- Water sport facilities (on site)
- Snorkelling
- Padel tennis
- Mini golf
- Table tennis
- Diving
- Golf course
- Beach volleyball
- Accessibility
- Wheelchair-friendly entrance
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Ground floor reception
- Hotel entrance with ramp
- Accessible floor to the restaurant
- Accessible floor to the adapted room
- Restaurant with toilets in adapted communal areas
- Restaurant table height 75-78cm
- Free basin depth greater than 60cm
- Bathroom with shower
- Bathroom door greater than 80cm
- Shower floor at the same level as the bathroom floor
- It has single-flow taps
- It has support bars in the bathroom
- Toilet access with bars
- Check-in/Check-out
- Check-in: From 3.00 pm to 23:30
- Check-out: From 12.00 pm to 12:00
Good to know
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Very good
Based on 8641 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 5 featured reviews out of 8641 TripAdvisor reviews
S
Sally G
26/02/2025
“Amazing”
The staff are the bestThey are like my family to me. Mayra Dian Andres Ebey and Angel are absolutely the best. We will miss them during construction.. Hope they will come back or we may not come back. Hope they don’t raise our rates we absolutely LOVE it there.
S
sandyhO6904AN
Stony Plain, Canada
25/02/2025
“Great Stay!”
Beautiful gardens and grounds. Beach was gorgeous and the drinks were great! Buffet food was very good, we didn't try any el la carte restaurants as the line up at 9:30 am was always long. May need. to find a better way of signing up for speciality restaurants.
D
DianePlamondon
Cornwall, Canada
25/02/2025
“Great Resort”
The only complaint would be more area in room for clothing (i.e. shelving/dresser) and another bar on premises (I.e. lobby area) and more seating area outside lobby -
M
Marilyn L
21/02/2025
“An all-around wonderful week!”
Staff so friendly and thoughtful. Decorated our room as a surprise for my husband’s birthday! Had a delightful massage at the spa. Wide beach with aqua blue water and sandy bottom….had many wonderful , long walks. Good food always available.
P
Phoebeonthelake
Kinston, North Carolina
26/02/2025
“small resort , personal service.”
This resort is small and the employees are wonderful. They get to know you, and make you feel special. They resort is old, and needs some upgrades, so if you don't need to have the newest of everything. You will love it here.
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