Seadust Cancun Family Resort - All Inclusive

“Owesome place”

Hotel it's beautiful everyone very attentive food excellent from food gallery to big ben el maguey owesome just wished el maguey had more varieties Armando waiter at bigben was owesome and if you ask him to sing a mexican song he will he sing beautifully everyone from the cleaning people to the ga… more

Hotel it's beautiful everyone very attentive food excellent from food gallery to big ben el maguey owesome just wished el maguey had more varieties Armando waiter at bigben was owesome and if you ask him to sing a mexican song he will he sing beautifully everyone from the cleaning people to the gardners to the bar people were great. Except for a couple of girl's karen at grab and go totally ignored me when i requested to get 2 baguettes and kept storing the tea bags and janet at the ice cream and candy place limited me to 1 kind of candy and wasn't pleasant at all she seemed mad and like she was paying for the candy herself she placed 4 pcs only. Another thing the people from the membership sales they are nice the beginning but if you don't buy the membership they are pretty nasty to you and they do it in front of your children they don't hold back this might be the only thing that will hold me back from coming back to this place they need to learn to take a no proffessionally and accept loss instead they insult and put you down. Other than that this place is owesome.

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“Seadust!!”

This was my first out of the country. Overall, it was a good trip. Some set backs of the hot tub water being brown, cracks and holes in the wall, ac not properly working, some staff not friendly. The entertainment staff Andre and Benjamin were great! 😊 they did a lot with us and my family. Very pe… more

This was my first out of the country. Overall, it was a good trip. Some set backs of the hot tub water being brown, cracks and holes in the wall, ac not properly working, some staff not friendly. The entertainment staff Andre and Benjamin were great! 😊 they did a lot with us and my family. Very personable and smiles. And the female manager whose name starts with a Y was on top of everything and even called my room to check in! Thank you for bringing a Smile to my boys faces.

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“Vultures and Views”

The hounding of concierge at check in to “show us a map” to then try and get us to attend a breakfast to “write a review” to actually try and sell me something gives ick vibes. Literally was in the building for 5 minutes, why would anyone want to buy into something they havnt experienced yet? I’m s… more

The hounding of concierge at check in to “show us a map” to then try and get us to attend a breakfast to “write a review” to actually try and sell me something gives ick vibes. Literally was in the building for 5 minutes, why would anyone want to buy into something they havnt experienced yet? I’m sure they find some poor, ignorant people who fall into the trap so they’ll never stop but hopefully they’ll stop the persistent behavior and leave their guests alone. Anytime we walked through the front entrance area near guest services we were approached by more vultures to get us to buy into luxury. To the point where we decided to not go that route to avoid them. No one seems on the same page with anything. The app that they had us scan at checkin that takes you to their website, shows when restaurants are open but when we walked down to eat, a restaurant was open that the app said was closed and vice versa. Also the app told us to contact #6055 to reserve a Bali bed (had to reserve these if you wanted any shade as they do not have umbrella service). We called. They said “no you need to go to guest services and talk to Linda” (yay…can’t wait to walk through guest services and be hounded by luxury…which we were…they told us we could get our Bali beds free “if you just go over there into that room”…no!) Anyway…got to Linda…she says no you need to go talk to Eduardo on the pool deck. We go to the pool deck and can’t find him so we talked to the guy at the towel table…he calls over Eduardo (turns out not the right Eduardo…so that took an additional 20 mins to get that all straightened out) The beach service and the ocean front king room are what made the experience for us. Everything else could use some work. Wait staff at the buffet…non existent. Saw a customer go and get the coffee carafe himself and pour himself coffee. Beach staff…perfection! Eduardo, Armando and Fernando made us feel like royalty…even though we had to pay additional to get that level of service, it was the highlight of our trip.

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