Riu Cancun All Inclusive - Adults Only

“A wonderful vacation”

Thank you so much for your excellent customer service. Everything was perfect and we highly recommend your hotel to all our family and friends.

“Another Great Stay at the Riu Hotel Chain”

This was our second time staying at a Riu Hotel, and because of the positive experience we will likely stay exclusively at Riu Hotels going forward. Where to begin? It was exceptional from the moment we checked in. We had a junior suite ocean view and were in the third floor. I’ve never had such a… more

This was our second time staying at a Riu Hotel, and because of the positive experience we will likely stay exclusively at Riu Hotels going forward. Where to begin? It was exceptional from the moment we checked in. We had a junior suite ocean view and were in the third floor. I’ve never had such a beautiful view. The room was clean annd quiet and had everything we needed. Showers were hot, beds were big and the balcony was spacious. Fridge was stocked daily with fresh water, pop and beer. You never need to get up early to reserve loungers here, there are plenty of places to sit at the pool or the beach all day, every day. Everything was stress free. The entertainment and Riu parties were loads of fun. And now on to the absolute best part of our stay, the incredible staff. They made us feel right at home. Although everyone was great, there were a few who I can’t help but mention here because they made our stay even more special - Juan Carlos, Delfino, David, Maggy and Dayana (mi hermana de Mexico). Thank you so much for helping me with my Spanish and taking the time to get to know us and treat us so wonderfully. We felt so cared for by each of you. I can say we certainly we will recommend this resort as well as the Riu Jalisco because both of our stays have been nothing short of amazing. Big round of applause!!!

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“Was ok but would not return”

Review We came home last night and wanted to share my review. First impression lobby is massive and very nice, but overall had more of a hotel feel to it and not a Mexican resort. Guess I’m more of a Riviera girl. Rooms are as many say dated, very clean but just an odd Motel 6 vibe to them. … more

Review We came home last night and wanted to share my review. First impression lobby is massive and very nice, but overall had more of a hotel feel to it and not a Mexican resort. Guess I’m more of a Riviera girl. Rooms are as many say dated, very clean but just an odd Motel 6 vibe to them. It seems that all rooms are connecting and the door between offers zero privacy, they are thin doors like you would have on a room at home. We could hear literally everything, even just them talking at normal volume. The first morning I was woken to my neighbors alarm clock. Second night we managed to change rooms so the connection was between us and our kids which we wanted anyway so that worked for us. Views were amazing but nothing else special in the room. Also found very noisy from the road. Not the resort fault but I don’t think I’d ever stay in hotel zone again. Beds not comfy or at least not to my liking. We did request more pillows and blankets which they brought up right away so that was nice. They do not refill minibar often, but there is the app to request anything you need. Food I found was actually fairly good. I am quite picky and not adventurous but found there was tons of choices and I always found something. Way more selection than I’ve seen before at all inclusives. Christmas Eve dinner was wonderful. We never made it to the restaurants as we didn’t care to wait in line so just went to buffet but that worked for us. Shout out to Moshan in buffet we looked for him each night to be in his section, such amazing service we adored him. The lunch poolside was great and very convenient. Drinks were very good, never seen martinis in a swim up before, lots of selection and not watered down at all. Pools were good, only thing that sucked is you loose sun so early behind the hotel and then it gets cold in pool. Loved the infinity pools, and being right at the ocean. Beach is very narrow but the sand and water is amazing. Lots of chairs and seemed even better once the “families” were gone and it switched over to adult only. However if u want sun get up early and reserve chairs closest to beach. I don’t usually play the chair game but you almost had to here to get chairs in the sun. They go quick, like 6-7am. Service was great, they all work so incredibly hard. I found the resort very clean. Never had a problem with elevators as some mention. Overall was good holiday but I won’t return. Not just the hotel but probably won’t stay in hotel zone again as it’s just too noisy. We could hear the music from coco bongo and Senor Frogs till quite late. Great having stores so close and convenient but have to run for your life to cross the street lol.

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“Paul woollam”

Not a 5 star great hotel in position and great staff and very clean , buffet very good restaurants not so !!!