Description
Facilities: The hotel has a lift and features 4060 rooms, including 2031 double rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance w… more
Meals: Dining facilities include a non-smoking restaurant, a dining room, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive. A continental breakfast buffet guarantees a great start to the day. Lunch (as a buffet and a set menu) and dinner (a buffet, à la carte and a set menu) offer something for everyone.
more
- Entertainment
- Entertainment for adults
- Entertainment
- Miniature golf
- Club
- Pool table
- Games room
- Karaoke
- Shops in hotel
- Table tennis
- Computer room
- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Secure parking
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Breakfast room service
- Room service
- Safe
- Chapel
- Iron
- Newspapers
- Supermarket in hotel
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Sale of tickets
- Lockers
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- In-room babysitting service
- Hairdressers / Beauty salon
- Shops
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Banquet and event room
- Bike rental service
- Medical service
- Wedding service
- Board games
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Slide
- Poolside huts
- Private pool
- Hair salon
- 24-hour gym
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Facilities for events and banquets
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Restaurant guide
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Beach bar
- Pool bar
- Café bar
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Umbrellas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Activities
- Tennis court
- Golf course (within 3 km)
- Water park
- Snorkelling
- Bike rental
- Mini golf
- Table tennis
- Diving
- Golf course
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Minimum registration age without supervision
- 18
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- #{ paymentMethods }
- #{ depositTime }
- General
- : #{numberOfPersons}
- : #{floorNumber}
- #{ registryNumber }
- Administration fee
Good to know
About the deposit
Deposit: #{ depositAmount } #{ depositCurrency } #{ depositType }
#{ paymentMethods }
#{ depositTime }
Late check-in/key pickup: #{ lateCheckin }
#{ registryNumber }
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Excellent
Based on 36545 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 4 featured reviews out of 36545 TripAdvisor reviews
D
drewj826
Dallas, Texas, United States
27/10/2024
“Great experience”
We are a family of 5 and had the best time. So far, the best all inclusive we have been to in cancun. Special thank you to Jonathan at the bistro/ice cream bar. I think our kids were there 5 times a day ( that we knew about). He was very kind and welcoming and definitely added to our great expe… more
L
LuLuNev
Wexford, Ireland
25/10/2024
“Amazing!!! 5 star all the way!!”
Moon Palace exceeded every expectation when we visited in November 2023 for a friends wedding! Every staff member is so pleasant and d professional The food and drinks were amazing in every restaurant we ate in including the pool bar! The cocktails were delicious and premium label spirits are on o… more
P
prissy3511
Jersey Shore, New Jersey
20/10/2024
“Great driver”
Jorge Aviles was my driver and he was very knowledgeable. He was very accommodating. Great Guy! The whole stage was really amazing! Definitely going back and asking for Jorge next time we visit moon palace again. If you need a good driver definitely ask for Jorge
M
Melissa P
San Jose, California
21/10/2024
“Great get away with a family”
We had so much fun at moon Palace. The hotel was not too crowded in September and we could easily get a reservation or walk into a restaurant. Staff are very friendly and willing to help. Rooms are beautiful and spacious. My kids loved the pool and daily activities.