Description
Facilities: The resort welcomes guests in a 9-storey building with 6 lifts and 371 rooms. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. Th… more
Ubicacion privilegiada, frente a Plaza la Isla y a unos metros de plaza kukulcan. A solo 20 kilometros del aeropuerto. Todas las habitaciones son vista al mar. Todas las habitaciones cuentan con balcon independiente. Extensa playa. Concepto único basado en la fusión de los sentidos cerando experiencias memorables. Todas las habitaciones tienen menu de aromaterapia.
Various dining options are available, including a dining room, a café and a bar. Guests can enjoy the culinary delights of 4 air-conditioned, non-smoking restaurants with separate areas for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include a bed and breakfast package, full board and all-inclusive.
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- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Pets
- Pets allowed
- Wi-Fi
- Complimentary Wi-Fi
- Restaurants
- All-inclusive restaurant
- Themed restaurant
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with breakfast buffet
- Restaurant guide
- Services
- Indoor pool
- Room service
- Safe
- Iron
- Newspapers
- Car hire
- Cash machine
- Fax / Photocopier
- Luggage storage
- Sale of tickets
- Gardens
- Library
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Security service
- Coffee maker
- Hair dryer
- Club
- Banquet and event room
- Medical service
- Vending machines
- Wedding service
- Cloakroom
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Umbrellas
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Entertainment
- Club
- Pool table
- Games room
- Shops in hotel
- Computer room
- Aerobics
- Smoking
- Smoking areas
- Activities
- Tennis court
- Snorkelling
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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- General
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Good to know
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Excellent
Based on 14601 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 14601 TripAdvisor reviews
V
Vivian L
09/01/2025
“Great experience”
Everything is fabulous at Live Aqua Cancún. Every restaurant is good. The *best* restaurant experience was the Mexican restaurant because Elizabeth was the -*best* server. She was the only woman server we encountered and she was soooo good!! Made our evening and week- 4 stars for Elizabeth.
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xxxx754
Sugar Land, Texas
07/01/2025
“First class facility- with excellent staff”
Very friendly, intelligent and dedicated personnel. Recognized several staff members from our previous visits to Live Aqua- nice retention ratio ! Best buffet breakfast on the planet- rivals - The Broadmoor Hotel ( Colorado Springs )and ExcelsiorHotel Ernst( Cologne Germany). Very ample facility- a… more
B
Bryant N
06/01/2025
“15 days of Amazing!”
The Live Aqua Hotel - From the moment that we stepped through the doors, we felt so welcomed. We had been there before (approx. 14 years ago) and we were returning once again, but now for lengthy 15 days of warmth and relaxations. It was ALL liked we remembered the last time & more. The place was… more
H
Heather H
06/01/2025
“Amazing Resort! Just book it!! You won't be sorry.”
This was our first time at Live Aqua but we have stayed at many, many AI resorts in Mexico and I can say hands down this was the best! You only have to read a few reviews to know that the staff are the stars of this resort. The service throughout the property was excellent. Cesar at the pool club b… more
Y
Y6401YSmollys
05/01/2025
“Best Birthday Ever”
We loved our time! Ate and celebrated at the Varenna (Italian restaurant). Issac and Susana made sure we were well taken care of! Food was delicious, Service and ambiance couldn’t be better. Waves in the background really made for good vibes.
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