Description
Facilities: The hotel has a reception desk and features 425 rooms. Wireless internet access (no extra charge) is provided to guests. Guests can get more information about excursions at the tour desk. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park. Further services include a babysitting service (for a fee)… more
Meals: Various dining options are available, including 5 restaurants, a café and a bar. All-inclusive is offered as a catering option. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. For guests, alcoholic and non-alcoholic drinks are included.
- Entertainment
- Entertainment for adults
- Entertainment
- Miniature golf
- Club
- Pool table
- Dartboard
- Games room
- Shops in hotel
- Aerobics
- Dance hall
- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Secure parking
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Kids' club
- Kids´ club
- Room service
- Safe
- Iron
- Fan
- Car hire
- Cash machine
- Foreign currency exchange
- Luggage storage
- Sale of tickets
- Gardens
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Security service
- Coffee maker
- Hair dryer
- Banquet and event room
- Medical service
- Wedding service
- Kids´ playground
- Play area
- Babysitting service
- Private pool
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Swimming pools
- Outdoor pool
- Full spa
- Children’s pool
- Sunbeds
- Umbrellas
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Bars
- Pool bar
- Café bar
- Bar
- Tea and coffee in common areas
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Activities
- Tennis court
- Golf course (within 3 km)
- Water park
- Water sport facilities (on site)
- Table tennis
- Diving
- Golf course
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 18
- Deposit:
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Good to know
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Excellent
Based on 7817 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 4 featured reviews out of 7817 TripAdvisor reviews
J
J C
17/11/2024
“Amazing property and Amazing staff!”
This place is an absolute must! Stayed in Joia and our butler was Angel. He was AWESOME. He attended to our every need. Every single staff member was pleasant, food was amazing, the beach incredible. I’m definitely coming back. I definitely liked the greeting when we arrived “Welcome Home!” Then … more
M
Megan M
15/11/2024
“Veronica, waitress in lobby bar!”
Veronica the lady at the lobby bar was so helpful and her service was always excellent! We were super pleased with all her service! She made every evening so enjoyable with her bubbly smile! We were never without a drink when she was around; just want you want on holidays!
T
Taylor E
13/11/2024
“An amazing couples vacation!”
This was our 2nd trip to Cancun, but our first time at this resort. When we arrived, we were greeted by the amazing, Alessandro. He went above and beyond for us the entire vacation. He got us drinks when we got there, explained all of the restaurants and fun things to do, and he always made sure to… more
5
599mitchelln
Montreal, Canada
11/11/2024
“Great trip Great service Great experience”
Great service!! Veronica was the best!! She served us with a great smile all the time! The rooms were great and the food was fantastic. Highly recommended. Great pools!! It is a place I would highly recommend and plan on coming back to visit whenever I have the chance.