Description
Facilities: The resort has a lift and features 285 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. T… more
Location: The resort is located in the heart of Cancún's famous hotel zone on the best beach in the city. It is only fifteen minutes away from the downtown area and 20 minutes from Cancún International Airport. It is also close to the best shopping malls, restaurants and nightlife this city has to offer.
Meals: Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive.
more
- Entertainment
- Entertainment for adults
- Entertainment
- Pool table
- Dartboard
- Games room
- Karaoke
- Shops in hotel
- Aerobics
- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Breakfast room service
- Restaurant with breakfast buffet
- Swimming pools
- Outdoor pool
- Full spa
- Sunbeds
- Umbrellas
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Services
- Breakfast room service
- Room service
- Safe
- Chapel
- Iron
- Newspapers
- Fan
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Private check-in and check-out
- Sale of tickets
- Gardens
- Sun terrace
- Terraces
- Sale of tours
- In-room babysitting service
- Hairdressers / Beauty salon
- Shops
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Banquet and event room
- Bike rental service
- Medical service
- Wedding service
- Poolside huts
- Heated pool
- Hair salon
- 24-hour gym
- Serviced office
- Conference centre
- Meeting rooms
- Activities
- Tennis court
- Table tennis
- Diving
- Golf course
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Minimum registration age without supervision
- 18
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- #{ paymentMethods }
- #{ depositTime }
- General
- : #{numberOfPersons}
- : #{floorNumber}
- #{ registryNumber }
- Administration fee
Good to know
About the deposit
Deposit: #{ depositAmount } #{ depositCurrency } #{ depositType }
#{ paymentMethods }
#{ depositTime }
Late check-in/key pickup: #{ lateCheckin }
#{ registryNumber }
This property has additional information that you can
see here
Excellent
Based on 11302 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 11302 TripAdvisor reviews
V
victoriazF8791OK
Cancun, Mexico
01/12/2024
“The best vacation ever ❤️ was like paradise. It was a great place with attention to the public ”
It was an excellent mini vacation, but we enjoyed it from the moment we checked in until the time we left. The service was amazing, the staff was very friendly, lots of entertainment, delicious food and lots of variety. The rooms and the entire location were very clean. I fell in love with the ocea… more
1
187jimi
01/12/2024
“A great week at Zilara Cancun”
A great hotel on a very nice section of Cancun beach. Food and service were excellent. Views from our ocean front rooms were amazing- sunrise every morning form our balcony was well worth getting up to enjoy! All the staff did a great job of being pleasant and serving us well. We particularly e… more
J
john h
30/11/2024
“Another great trip at the Zilara!”
Another great vacation at this hotel! The staff is wonderful. The concierge service - particularly Lorena, Frida, Aleyda, and Rosa - was very friendly and welcoming. The staff at the coffee house - Eduardo, Jose, and the others in the afternoon - always made sure I had my morning coffee ready very … more
M
Megan J
01/12/2024
“Average Stay”
This hotel needs some work as it is showing some wear and tear. The pools were not heated and even at 80 degrees F during the day it was very, very chilly. The ocean was way warmer. Also, there were not many pool chairs without renting a cabana for $70/day. Food was average. Not terrible but n… more
T
Timothy V
01/12/2024
“Great extended weekend”
Service amazing, food and alcohol were okay. They go above and beyond to ensure that you're well taken care of. Room had an amazing view, entertainment staff was great. Would suggest a prepaid option for medshelf / premium alcohol. That's all I have to say about that
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info