Hard Rock Hotel Cancun - All Inclusive

“Winter 2024”

The hotel needs an update desperately. We had cold showers every day despite management and maintenance’s attempts. Our butlers Ernesto and Alexis were amazing! Many times the brought us our late day snacks when we were told that it would be at least 40 mins by room service. Food was great.

“I do recommend”

Review At A Glance: I do highly recommend this establishment, there are a few minor things to account for. Solid B-. Rooms: Clean, modern, comfortable, not much relaxed lighting tho. Some attention needed in the hard to clean areas. Fantastic bed, blankets & sheets, black out curtains, decent AC.… more

Review At A Glance: I do highly recommend this establishment, there are a few minor things to account for. Solid B-. Rooms: Clean, modern, comfortable, not much relaxed lighting tho. Some attention needed in the hard to clean areas. Fantastic bed, blankets & sheets, black out curtains, decent AC. Porch lights go off at 10p, house music goes off at 11p. Beach: Clean. Plenty of space for playing and relaxing. Volleyball court, Rental day beds with servers, reserved day beds for Legendary and Rock Royalty. Somewhat pushy locals selling hats, cigars, tchotchkes and "other stuff". Bars: Well stocked and friendly servers. 1 wet pool bar with entertainment & music. 1 wet pool bar thats quiet and family oriented. 1 poolside bar on the patio. 1 indoor bar with kids playing on pool tables. 1 Rock Royalty bar (3rd floor), very quiet. Pools 1 large main pool 2 Rock Royalty pools (3rd floor), very quiet 1 legendary hot tub/pool area Entertainment: A lot of the entertainment staff currently are new and haven't quite found their groove yet. 3 different pool aerobic activities from 11a-2p, leaving many not entertained. Other games are boring and not inclusive to all guests. Food: Always fast, fresh and prepared well, however tasting bland, lacking seasoning and very small portions. Any kind of bread or bun I had wasn't good. Restaurants do have some wild menu options, however, most of the food is middle of the road, average american cuisine. (Pizza, burgers, chicken, hot dogs.) Upgraded "turn up the volume" menu items available for an additional cost but are very expensive. Rock Royalty: At one time this was an exclusive perk. Lately, They have slowly stripped away all of the benefits, enticing you to want to become a legendary member. You get top shelf booze, but it really doesn't matter. Smoking: Three or four designated spots not too far away. One who Vapes doesn't have any problem vaping wherever they like, that can be bothersome to some people. Private events happen all around the complex. It can be bothersome because the spot that used to be a common area is now closed for a private event, and the guests trying to have a nice private wedding on the terrace now has annoying drunk people all around them. Staff: Every single person I encountered was very friendly, helpful, cheery, knowledgeable and welcoming. The Security, bell hops, towel/chair assistants, transportation, housekeeping, front desk, bartenders, servers, everyone....5 stars. Room Service has a broad menu and is fast and fresh. Main lobby and all comon areas are clean and staff is usually close by if you need anything. Stores are well stocked and have mostly what you would want. Music Lab is fun but some of the gear is a little junky. Auditorium has decent acts that don't drag on with a mobil bar, plenty of seats, good audio and visual equipment. Things I didn't use: Gym, massage, excursion, legendary perks,

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