Desire Riviera Maya Resort All Inclusive - Couples Only

“New Eden is lovely with a few issues”

This is about our 8th visit to Desire and, as usual, we had a very good time all because of the amazing staff. We would hope that Management would give special recognition to the individuals and groups that have taken care of us directly so well. Africa always makes the number one person on our … more

This is about our 8th visit to Desire and, as usual, we had a very good time all because of the amazing staff. We would hope that Management would give special recognition to the individuals and groups that have taken care of us directly so well. Africa always makes the number one person on our list based on her caring personality to help us with any of our needs as well as busting her ass to take care of everyone around the pool. The Butlers, starting with Raphael and the rest of his crew, have always been very attentive in checking in with us throughout the day. The entire Pool Crew have always been very attentive and helpful as well as going out of their way to take care of us. Eunice always has a great smile and a dedication to making sure the dining rooms run very well and checking in with us from time to time to see if there is anything she can do for us. The Suki staff is always pleasurable and fun to interact with and makes us feel very comfortable when dining there with a shout out to Ivan. Abraham at the new pool bar always remembers what we drink as we swim up to the bar on our first day back for each of our stays. The new Spa is beautiful and the staff there continue to do a great job. Every interaction that we have had with any of the housekeeping staff has always been positive and efficient in filling any of our needs. Generally, we appreciate all of the staff and all of the hard work they put in to making our time at Desire pleasurable, memorable and relaxing. From the time Arcos welcomes us on arrival and says goodbye when we leave our vacation at “home” is worry free. We are scheduled to be back in April of 2025 and look forward to seeing our extended family members. The new Eden facility is very lovely and a lot roomier as we know from previous visits than the quiet Desire side. This being our first time on the Eden side, we noticed a few things that possibly Management could address and we make these comments not as a criticism but as constructive feedback to make things better for both the guests and the staff. 1. The new hot tub – the texture of the seating inside the hot tub as well as its floor is a very sharp, abrasive to it. It is not a texture that you want to slide on or drag your feet on at all – way too coarse. 2. As you leave the new Eden lobby and go down the stairs as you head to the pool, whenever it rains water flows towards the lobby stairs and has nowhere to drain. This engineering error causes the staff to squeegee the water away, but more importantly creates a very unsafe and dangerous slipping hazard for all of us, staff and guests. The tile surface is way too smooth once water gets on it. 3. Another engineering error when it rains is water flowing into the bar of the little private bar area next to the main pool bar. This is not good for the bartenders that would staff it whenever it rains. 4. Perhaps a little more attention could be given to the “quiet side” of Desire. To us it seems Management has neglected a little more staffing on that side for interacting with guests. Not all guests prefer to be on the louder, busier side of the resort yet they still should have their needs met equally as well. 5. As a general comment, we feel, and in talking with other guests, we agree that Management could do more and should do more to support their staff. Management’s position should always be there for staff support, unfortunately, in most cases, Management is there to support only the bottom line of profit. During our time of this latest visit, we encountered two couples that had very poor interaction with Management to the extreme that they are now going to be going to Pearl because of Management at Desire/Eden. As well as the staff treats the guests, we hope Management will treat the staff and guests as well. See you in April 2025. Mike and Mary Wendell

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“Awesome ”

Highly recommend for a truly amazing experience. Great service and quality of food and drinks. Yara, who explained everything about the place was simply awesome and made us feel so at home. The new extension is quite remarkable and of the highest quality.

“Very fun and relaxing vacation.”

Great place to stay. The staff makes you feel welcome. We will be back. Special thanks to Teresa from the Spa, Chef Jesus and Chef Jose, also Samuel from the pool bar, Elvis waiter at the Asian restaurant. Ana from the front desk. All these people made our stay memorable.