Desire Riviera Maya Resort All Inclusive - Couples Only

“A Couples Experience Like No Other!”

Best couples vacation ever offering a vacation experience like no other. The amazing experience begins the minute you walk in the door and are greeted by the friendly, professional staff like Mariana at the Premier desk. Iker and Daniel manage the beach beds and pool area, which is always clean and… more

Best couples vacation ever offering a vacation experience like no other. The amazing experience begins the minute you walk in the door and are greeted by the friendly, professional staff like Mariana at the Premier desk. Iker and Daniel manage the beach beds and pool area, which is always clean and immaculate. The pool bar staff, Emir, Eduardo, Manuel and Africa always make sure your drinks and cold and filled! Eunice, hostess at Arrecife is organized and friendly and always ensures that you are seated quickly. The entertainment is top notch! The Playmakers, Ilse, Kevin, Babi, Pina keep the crowd engaged and always having fun. Highly recommend this resort!

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“Our new Happy Place”

It was our first time at Desire RM after 8 years of going to Desire Pearl. The new Eden session is beautiful. The service in general needs some tuning by a so called ‘process engineer’ to optimize efficiency. In particular the pool area for chair/towel service and dinner reservation. Not the staf… more

It was our first time at Desire RM after 8 years of going to Desire Pearl. The new Eden session is beautiful. The service in general needs some tuning by a so called ‘process engineer’ to optimize efficiency. In particular the pool area for chair/towel service and dinner reservation. Not the staff’s fault whatsoever, after the additional Eden rooms there are more guests. Therefore they need more staff plus retraining. The supervisors need to observe and improve the service processes. Having said that, the butlers are the champions in trying to fix situations and make our stay more pleasant: Abel, Roberto, and Daniel serviced us and were great. Other staff, worth mentioning, which made a huge difference on our stay were: At Suki restaurant Ivan, entertainment: Ilse, coffee lady every morning: Elisabeth, and at the spa the masseurs: Graciela and Jess. The pool bartenders did a fantastic job as well. With everything I’ve said about the need of services improvement. We will go back and highly recommend Desire RM.

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“Several issues but we made the most of it.”

The fridge was broken when we arrived and we needed to call to get it replaced - it was replaced but we should not have had to call this to your attention considering we arrived at 12 and could not check in until 3. With the price of this facility the room should have been better inspected prior to… more

The fridge was broken when we arrived and we needed to call to get it replaced - it was replaced but we should not have had to call this to your attention considering we arrived at 12 and could not check in until 3. With the price of this facility the room should have been better inspected prior to check in. There were someone else's clothes left in our room in one of the drawers, the room should have been inspected better prior to check in. The first day we had to call multiple times for the room to be cleaned by staff, to the point where we had to alert Fernando to intervene on our behalf. SO - for the first day there were issues that we really should not have had to contend with. We were woken up at 9 am with food service on our first morning there which we did not request, previous renters had it and we got woken up. It was fixed as we were given Daniel/Raphael who were both amazing. Still, this never should have happened. We had to complain about neighbors multiple times to have their Bluetooth boom box outside on the patio playing loud music that was very annoying. When we spoke to them they lowered the music for one song then made it louder. Nothing was done and it got to the point where we had to go to the front desk and demand either security tell them to lower it or move us. SO, the third day we got a call at 9 am and were told a bellboy will pick up our belongings at 12 and that we could not move into the new room until 3 - WE SAID NO. We ended up dealing with the noise at all times of the day. This should not have happened. Nobody else around the property had speakers on the patios. Hot tub temperatures were not regulated well with the ambient weather temperature outside. When it was too hot at night the hot tub was very hot and when it was windy the hot tub temperature was just too cold. You should be paying attention to this for your guests comfort. Spa services we requested BOTH people to do harder deep tissue and they did not. It was unfair that we could not get to use the cabanas or chairs over by the quiet pool. We booked our stay and had no idea about Pineapple Fitness. Next time we should be told at the beginning of our stay that areas are not to be used. The food was extremely salty no matter where we went - even when we asked for less salt it was already prepared food and we could not do anything about it. Almost every dish had a sauce it would have been great if there were options for guests that were less salty and less in high calories. The security of non customers that were walking on the private beach was unacceptable. Several times we were bothered by people walking onto the property that came from other locations. You should have clear labeled SIGNS that this is private and that your guests security is maintained during their stay. Some of your staff members uniforms are unfair. Why Elizabeth, your amazing barista under a hut be in long pants and a long sleeve shirt is insane. SO, with all of this we would consider coming back - but this price was quite a bit considering the issues that we had for first time guests. We have a good time because we are together and met some great people and your employees for sure stood out. When we brought something to someone's attention eventually it got rectified. We make the most of wherever we go so that is what is most important. Elizabeth - best coffee ever, change her uniform that is insane for her to be in long sleeves and long pants Daniel/Rafael - best help in getting all of our meals figured out Alejandro - great thank you Playmakers - they work hard!! Cesar at the pool - thank you for everything So, several issues but we made the most of it. We met great people and overall had a good time. Your staff go far above and beyond. that is why I would rather the answer to returning be a MAYBE. For this price for 5 nights we should have had a slightly different experience.

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“Slow service”

The service is very slow and the food is repetitive. All the menus only have shrimp, ducks and chicken. Kahlo's food was delicious in the last week it got worse. Chef Edgar followed up on our requests. We hope to return soon to feel pampered and with improvements since the jacuzzi has some parts th… more

The service is very slow and the food is repetitive. All the menus only have shrimp, ducks and chicken. Kahlo's food was delicious in the last week it got worse. Chef Edgar followed up on our requests. We hope to return soon to feel pampered and with improvements since the jacuzzi has some parts that hurt

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