Beloved Playa Mujeres - Couples Only All Inclusive

“Beloved is a true 💎”

Let me start by saying that there is a reason that this was our 4th consecutive yearly trip to Beloved Playa Mujeres. We also know of many other couples who have comeback multiple times. Why repeat visits? The exceptional staff and service!! Beloved excels at this. As a small quiet, relaxing adul… more

Let me start by saying that there is a reason that this was our 4th consecutive yearly trip to Beloved Playa Mujeres. We also know of many other couples who have comeback multiple times. Why repeat visits? The exceptional staff and service!! Beloved excels at this. As a small quiet, relaxing adults only boutique resort that caters to and couples only (no large groups, parties, weddings, allowed) with only 108 rooms the staff have the time to truly make you feel pamper during your stay. I want to say that I think this was our best overall trip yet. Over the last 4 years we have gotten to know many, many of the staff and I don’t think my husband and I experienced this many sincere hugs and handshakes of welcome in all of our travels. From Freddy’s huge smile when seeing us on arrival to Mex’s (daily) final hug when leaving and all the staff greetings, hugs and handshakes in between. This is what makes us keep coming back. We always try to check in early so we can enjoy all the resort amenities before our room is ready. After Marilyn checked us in and reminded us of all the resort benefits (some of which are: 2 free pieces of laundry per person, complementary hydrotherapy session and evening next door at EPM as we were staying 7+ night) we headed down to the beach to see our absolutely favorite beach concierge Claudia. Claudia, Dennise, and Sebastian will take care of you on the “all concierge” beach and main pool. What this means is that there is no towel game at Beloved and lounge chairs are often still available as late at 11 am and there is almost always space available on the beach anytime of the day. We love the double loungers with the thick padding. The service on the beach and around all the pools is the best. Luis, Elvis, Antonio, Oscar kept us happy on the beach with drinks and snacks. While Alex was outstanding at buildings 2-3 and at our Swim-Up room deck during our stay. A quick mention about the swim up rooms (the only room category we get) these rooms are huge and spacious and you not only get a patio with a daybed, table and chairs but also a deck with a double loungers that goes right up to the pools. These are all located in buildings 2-3 on the ground floor with easy access to all the restaurants and bars. Because Beloved is a small resort they only have 4 restaurants and they have tighten up the menu selections, but each restaurant (at least at night) has some Chef specials and William, the new food manager has up the quality of all selections. I honestly think this year was the best quality of food since we started going. We enjoyed mostly the chef specials (if the waitstaff forgets to mention, please ask) at each of the restaurants. My favorite was the Tequila Shrimp and Chili Poblano that waiter Cesar at El Mar described so well that I didn’t even look at the menu and just ordered those. Also they have new(from my last visit ) plated breakfast items at Le Bisou buffet which has an extensive array of choices from cold to hot. I also love that I can order fresh made eggs and breakfast items from its A La Carte menu. Our waiter Christian made sure we had everything we needed and I love getting a big welcome hug from him. Also the hostess staff, including Danika always gave us my favorite table. Brenda and Jamie took good care of us as well for Breakfast at El Mar which makes the best chilaquiles and has the best view!! Lupita’s Steakhouse is hands down the best restaurant for variety (if your a meat eater) first off you get hostess Ambar’s brilliant smile (and an origami keepsake on special occasions) as she greets you , gives you a big hug and leads you to your table. Wednesday they do a special Mexican menu highlighting a region on Mexico that changes quarterly and is curated by one of the Excellence Collection chefs. This is something you don’t want to miss. The other night we split the Argentine Barbecue which is a collection of different beef, chicken and sausage and was delicious. I don’t know if Chef Miguel prepared our dish, but if he did it was cooked to perfection. I always start the day with a latte made by Cristina or Juan at Cafetto which is the cafe, dessert, ice cream bar. Cristina has been making my lattes ever since our first trip and it is always so nice to see her beautiful smile. We also like to get an afternoon treat at Cafetto (and a pick-me-up coffee) and this trip we had the pleasure of Jafet’s excellent service. One of the notable aspects of Beloved is that you will see and probably meet most of the mgm staff during your visit. We have watched our dear friends Christian, Garcia rise through the ranks and I don’t think a day went by when one of them didn’t stopped by to say hola, how is everything and is there any we can do to make your visit more special. Even the GM Andrea Ruiz came by multiple times to say hello and check in. These people are like family to us, but they do this with all the guests. Even Brandon, who has become a butler to the penthouses and owners suite, checked in (first to say a warm welcome back) multiple times to see if we needed anything and our room category doesn’t even have butler service! This year we did a tasting “Experience” of Mexican Spirits that was suggested by my good friend Paola at the front desk and was given by Beloved Sommelier Lorenzo. Lorenzo explained the 7 different spirits that are made out of Agave and what regions they are from along with what they go good with. This was a fun experience and I look forward to doing another one next time. Lorenzo also will help you with wine list choices and wine tasting durning dinners. We also appreciate all the activities the entertainment staff, Monserrat, Diana and Axcel presented throughout the day. We made bead crafts, bracelets and enjoyed good music and entertainment both during the day and in the evening. One of our favorite places to hangout at night is at the lobby bar or Lupita’s lounge. We love to meet other guest and enjoy well crafted cocktails made by Juan, Artemio and Nolberto. Here you can enjoy the evening’s entertainment like all-star Claudia Trevino. The other place to socialize is at the main pool swim up bar. During our stay Vincete and Micheal where crafting our fun drinks and on a few days there were quiz games and live music to enjoy. Everyone gets a complimentary hydro-therapy session at the spa, you can book anytime, but I would maybe do it at check in if you want a certain date and time. They have some add-ons for approximately $50 usd that we always like to include if we are not doing a massage (which are fantastic) Octavio guided us through the hydro and finished with a lovely neck and scalp massage (add on) it’s always one of the highlights of our visit. I also want to give a shout out to our very good friend Luis who arrange a beautiful last day lunch at La Isla with the help of Chef Martin, and waiter Trejo. It was exceptionally delicious and Doug and I truly appreciate the effort put into making our favorite dish, gracias my friends. In addition to the sit down restaurants, Beloved has a fantastic sushi menu. You can find it under the bar tab in the phone app and you can order it at Lupita’s Lounge in the evenings. We made this our final dinner and Sushi Chef Jesus and waiter Fernando made such a lovely presentation (and the best sushi/rolls yet in our Beloved trips) that was an amazing way to end our trip. I like to mention all the names of the staff because as I said at the beginning it really is people and service that makes Beloved a place where guest keep coming back to.

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“Another fabulous trip”

This was our third trip to Beloved ans it did not disappoint. The staff went above and beyond, as always, to ensure our stay was nearly perfect. We were a but nervous about the weather since Hurricane Helene had just left, but the resort was pristine and the weather was gorgeous. The food was g… more

This was our third trip to Beloved ans it did not disappoint. The staff went above and beyond, as always, to ensure our stay was nearly perfect. We were a but nervous about the weather since Hurricane Helene had just left, but the resort was pristine and the weather was gorgeous. The food was great. We had the best gazpacho shots on the beach - Never would have tried it otherwise. Mexican night at Lupita was fun as well. I was pleased to see some plated options at the Le Bisou breakfast buffet. My favorite is the chilaquiles. Pascual at the Lobby Bar makes the best drinks - he surprises us with his latest concoction and they're always amazing. He is so easy to talk to ans we enjoy our conversations with him. Brenda provided excellent service at El Mar. It was such a joy to see her again. Christian assisted us with a ride to La Amada for a medical issue. He was so attentive and friendly. Always tries to make our trip special. Other outstanding service was provided by Sergio, Hugo, Alberto, and Ámbar. I will say that we miss the cooking demos on the beach. I hope those will return someday. Those are some of our favorite activities. We usually book a Casita suite with private pool but it was not available. We stayed in an ocean-front rooftop terrace. We loved the layout of the room and the large balcony. The plunge pool was nice, but often the water was too cold. It also get a LOT of sun and we found it a bit too hot for our liking. We were a bit surprised that we could hear the music from the lounge but it didn't last late. The staff offered to move us, but it was not needed. Even though the room was not our favorite, it didnt put a damper on our trip. We will return to a Casita for both our trip next year and the following. While I understand some do not consider this a true luxury resort, the service, amenities, and quality you get foe the price are truly unmatched. It's a very affordable trip that provides the tranquility, peace, and relaxation that couples need.

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“Almost great, pretty good”

Wife and I spent 4 nights late October ‘24. We have been to ERC a few years back, so I can only compare to that experience. Rooms are nice, maybe starting to show their age a bit, but clean. A/C struggles to really cool things down like most resorts in Cancun, but it worked. Bed was comfy enough. I… more

Wife and I spent 4 nights late October ‘24. We have been to ERC a few years back, so I can only compare to that experience. Rooms are nice, maybe starting to show their age a bit, but clean. A/C struggles to really cool things down like most resorts in Cancun, but it worked. Bed was comfy enough. I’m 6’2, 270lbs and slept just fine. Room service food sounded and looked like a 10/10, but honestly tasted like 6/10. Just not all that good. Lupita Steakhouse is the best, La Isla Trattoria for dinner is also pretty good. Le Bisou was just not our jam. El Mar is ok, lobster was small but it was lobster, so there you go. Beach snacks were surprisingly good, no complaints. Caffetto was very good. Tons of treats, most were quite good. Macaroons were great. Bocadito taco truck might be the best good there. We had every taco 2-3 times. Freakin delicious. Drinks at the resort are good. Not incredible, but good for sure. Pool service was better some days over others. Room service was prompt and accurate, but a couple orders from the pillow menu went un fulfilled. One annoyance was trying to make a couple reservations for the restaurants. They are not required, but we had to wait over an hour one night for Le Bisou. We arrived at 830, got sat after 9:30. Service was soooo slow, they actually told us the menu was smaller because they had to close the kitchen. So, reservations are the way to go. We were met with a kinda sorta annoyed attitude the next day when we asked for reservations. Seems like they prioritize anniversaries and other events. Once I reminded them we were celebrating our anniversary, they immediately had a spot open up and we got a reservation. Highly suggest you just say it’s an anniversary just to ease the experience. Dress code is enforced, so dress accordingly. Wait staff was always super nice. We had 3 trips to the spa. All were excellent. Resort spa prices so it’s pretty steep, but a better experience than our local day spas around here in Utah. Tip: Every day on the app is a spa special. We took advantage 2 times and got 2 for 1 service. We got a couples massage for the price of a single. Saved us a couple hundred bucks. So the deals are really worth it. Spa really is a must see and not to be missed. Check in and check out were good. They go over the bill. Nothing out of place on ours, seemed honest and accurate. We use Seasons Tours for our transfers. Highly recommended. Very nice, on time and feels safe. Beloved is really nice overall.

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