The Westin Resort & Spa Puerto Vallarta

“Love this place”

We read some sketchy reviews that had us questioning how good this Mexican Westin would be in comparison to others we have stayed at, and let me tell you we are still here now and this hotel is fantastic we both agreed we would come back in a heart beat. The staff is very attentive and the facili... more

We read some sketchy reviews that had us questioning how good this Mexican Westin would be in comparison to others we have stayed at, and let me tell you we are still here now and this hotel is fantastic we both agreed we would come back in a heart beat. The staff is very attentive and the facilities themselves even under a modest renovation are impeccably clean and tidy. Thanks to Reuben for making our stay so far as awesome as we anticipated.

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“Some issues but the staff makes is special”

This was my annual trip to Puerto Vallarta and stay at the Westin. There were a few issues along the way like a shower drain that was backing up and some room renovations that were being done a few floors directly above me. I was surprised that the Westin did not have listed on the Marriot site ... more

This was my annual trip to Puerto Vallarta and stay at the Westin. There were a few issues along the way like a shower drain that was backing up and some room renovations that were being done a few floors directly above me. I was surprised that the Westin did not have listed on the Marriot site that there was construction going on and it got very loud sometimes in my room The shower drain issue was resolved very quickly. One my issue with the Westin is some of the little things. In the shower there is no soap holder. There is body wash, shampoo and a conditioner bottle attached to the wall, but not everybody wants to use your products. I know Marriott/Westin is changing to an all inclusive but sometimes the most simplest things can make your guests stay better. I had to wedge a towel into the shower wall sidebar to hold my bar of soap. My hotel rate came with a breakfast at the El Palmer restaurant at the Westin. It is definitely worth the money. A wide choice of freshly made foods and a very attentive and friendly staff. Over the years I have found the real value of the Westin is it's employees. No matter who you talked you felt taken care of. A big thank you to the front desk staff Ruben and Christopher for taking care of any issues I had when I was there.

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“Bonvoy elites should proceed with caution”

Bonvoy elites should proceed with caution: this hotel does the absolute minimum required by Marriott for Elites. The GM of this property is clearly going after every peso/dollar they can get versus building and honoring loyalty. Example 1: breakfast used to be the entire buffet; now it's a $10 ... more

Bonvoy elites should proceed with caution: this hotel does the absolute minimum required by Marriott for Elites. The GM of this property is clearly going after every peso/dollar they can get versus building and honoring loyalty. Example 1: breakfast used to be the entire buffet; now it's a $10 USD uncharge if you don't want "continental only". On weekdays when it's menu-order only breakfast, Elite breakfast is a plate with fruit, pastry and yogurt - no way to apply that as a credit towards full menu items - crazy. Example 2: Elite guests still have to pay the "resort fee" which includes less than it did before, which is hardly anything of value. (Hyatt of course waives resort fees for Globalist elites). Entitlement wake-up: a woman ("P") at the front desk basically told me this hotel does more than others for Elite members and to stop and enjoy what benefits I've been given as there are less fortunate people who save up all year to stay there and she would rather give the full range of perks for those people. It was very profound and it made me think about just how spoiled I have become (I blame SPG). The property is well maintained, and they are doing renovations to the rooms: brighter and a little more modern. My room had a Nespresso machine which was wonderful. I liked the (reducing waste) concept of the large glass bottle you can fill at the water station on each floor, however, I think a separate one/plastic might be better for use in the bathroom for brushing teeth, etc.

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