Armony Luxury Resort & Spa Adults Only A Marival Collection

“Loved our time there!”

Sandra Vargas, concierge at the pool made our trip amazing!! She made sure we were all settled and had everything we needed. Anahi at the Breeze and Juan Ruiz were all amazing and we would come back anytime! Thank you for making our experience great!

“Wonderful hotel, we’d come back!”

We had the best time at Armony, we loved that it felt like a small boutique but with all the amenities of a big hotel. The people really made the experience and made you feel part of the Armony family. So many of the staff made our time unforgettable. From the first steps inside Carlos made us feel… more

We had the best time at Armony, we loved that it felt like a small boutique but with all the amenities of a big hotel. The people really made the experience and made you feel part of the Armony family. So many of the staff made our time unforgettable. From the first steps inside Carlos made us feel very warm & welcome, great hospitality! Brenda & Ana, who coordinated activities, both had such a fun, and amazing energy with the groups! They helped us connect with other guests and brought a fun social atmosphere. Alex and Reina were great company during the fashion show we were invited to participate in. We got to participate as models in this fashion show one of the nights! The rooms having Nespresso and a pillow menu and robes gave it the luxury feel. We suggest the hotel add slippers. We had a partial ocean view in the Vista tower, ask for this tower for a nice view. The food was pretty good for all inclusive! They had 2 nice restaurants, 1 buffet restaurant and 1 casual restaurant. We loved the activities were a good mix of wellness (ice bath challenge & water aerobics) and fun (dj, ping pong, tequila tasting). The gym was also nice. Overall we enjoyed our stay very much!

less

“Good experience, but only after issues with our room were eventually sorted out.”

On the whole we were satisfied with our stay. The staff were very friendly and helpful. Although there are simply too many names to remember and complement by name, we would like to mention Diego, the Head Concierge, and also Sandra Vargas who both exemplified excellent service. The main reason w… more

On the whole we were satisfied with our stay. The staff were very friendly and helpful. Although there are simply too many names to remember and complement by name, we would like to mention Diego, the Head Concierge, and also Sandra Vargas who both exemplified excellent service. The main reason we did not give the best overall rating was because we were not given the room type (a Lush Suite) that we had booked when we first arrived. Although not admitted by the resort, and we can’t prove it, our conclusion was that our room was likely to another guest who extended their stay and did not vacate the room reserved for us. On the second night we were given a Lush Suite which was directly below one of the restaurants. We were awakened at about 3 a.m. by the very loud sound of chairs scraping access the floor above us as the cleaning staff was moving the chairs around as they were cleaning the floor. We had very little choice but to change rooms again but the front desk staff were not very helpful or sympathetic. We had to escalate the issue to obtain another room but the only other Lush Suite available at the time also had a noise problem due to its close proximity to the passageway to the restaurant. (Last year we were given a Lush Suite in the exact same location but two floors higher and we were awakened at about 5 a.m. by the sound of carts carrying food to the restaurant- so we had to change rooms last year also.) Ultimately, this year, we ended up is a nice room but it was not the suite similar to what we had reserved. It should be noted that we specifically requested the preferred location for the Lush Suite when we initially made the reservation, a request that had been previously honoured when we had stayed at the sister property (Disinct) - hence our suspicion that the room originally reserved for us was giro another.

less

“Strange experience and not ready for prime time.”

We’ve been to 15+ adults only all inclusive resorts and this had to top the list as one of the strangest experiences we’ve ever had. It started off poorly as I reserved and prepaid for an ocean view room and we were given a garden view room. Weird features included a treadmill in the room and the … more

We’ve been to 15+ adults only all inclusive resorts and this had to top the list as one of the strangest experiences we’ve ever had. It started off poorly as I reserved and prepaid for an ocean view room and we were given a garden view room. Weird features included a treadmill in the room and the toilet area was glassed in like a fishbowl. We asked to move after our first night and they accommodated the change. The next room had an amazing view of the ocean and resort. However it backed to the delivery area and we woke up at 6am on 2 of the 3 mornings to the beeping sound of a truck backing up. The food was not very good and we’re not exactly picky eaters. They have you sign a bill at each meal which was confusing to me since it’s an all inclusive resort. The bill shows how much it would have cost and then zeroed out at the bottom. Maybe it’s to help you tip? IDK, we tipped cash at every meal and at the beach. Along those lines they asked for a charity donation at checkout which I’ve never experienced before and wasn’t sure where those funds were going to go? We couldn’t get a chair by the main pool as those were taken by 9am each day. We decided to sit by the beach since that area could accommodate as many people as needed. They would just keep adding chairs as more people arrived. Big shoutout to Jaime as he seemed to be working his tail off and had the best attitude at the resort. Positives: Beautiful resort and the beach area is top notch. Smooth sand and wonderful calm ocean. We did have a great experience at the spa although the couples massage was $500. Negatives: Food, no coffee shop, no ice cream to be found, a lot of the employees seem miserable. Room location can impact your experience. One more weird thing happened…. It was our first night and we were sitting on some lounge chairs just enjoying the sunset. All of a sudden a woman appears out of nowhere and starts sweeping all around us. Really bizarre because the area didn’t seem to be in needed of cleaning up. This resort needs to take some notes from Excellence.

less