Grand Park Royal Puerto Vallarta - All Inclusive

“Great Hotel”

I took my 16 year old and her best friend for my daughters 17th birthday. This is a great family property. The views from the room were amazing! The beach was close to us and secluded. The service was amazing and staff very friendly.

“One week in paradise”

This trip was fantastic! We arrived on a Monday afternoon to a gorgeous open front check in desk, the staff were ready for us and the check in was smooth. We had a personal concierge who brought us a drink of our choice while we were finalizing the check in. The bracelet had a tab on it that ac... more

This trip was fantastic! We arrived on a Monday afternoon to a gorgeous open front check in desk, the staff were ready for us and the check in was smooth. We had a personal concierge who brought us a drink of our choice while we were finalizing the check in. The bracelet had a tab on it that acted as out key card for our hotel room which was so handy. No fear of being locked out of your room or worrying about misplacing your room key! The only thing missing was a little dresser to un pack, however there are shelves in the closet you could use for clothing. I just personally prefer dresser drawers. Anyhow not a deal breaker by any chance! The mini fridge was stocked with local beer as well as a generous assortment of soft drinks. On the ledge above the fridge was two reusable water bottles! Genius I loved that this was so much better than single use water bottles, the resort had water fill stations everywhere so you could always have ice cold water any where! There was shampoo and conditioner as well as body wash in wall mounted pumps and the products were great, I apologize I can't recall the brand. Hair dryer was in the closet on a shelf under the safe. The only strange thing was there were no face cloths in the room, we had to call the front desk to obtain them. The rooftop bar and pool area is for the VIP guests, the patio bar and lounge area was great. The pool was a bit strange for my liking as it was covered / enclosed so not really my style but I'm sure other people enjoy it. They have their own food menu as well up there too. The PB level takes you out to the pool deck, the area where the buffet is located and the kids club area. The beach is just steps down from the pool deck. They do not have loungers on the sand though only up on the pool deck. However the day they were setting up for a wedding the staff moved quite a few loungers down to the beach to make room for the wedding set up. The staff are very efficient and very organized. We never had an issue getting loungers and didn't need to get up at the crack of dawn to claim our spot. Carlos at breakfast and lunch is a super star!!! Oscar was always checking to ensure that we had what we needed as we lounged and read and played in the surf. 10/10 would go back. This is a smaller facility and we loved it!

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“Not returning”

My wife and I spent from April 4 to 11 at this hotel. English is very limited by the staff. I realize this is Mexico but sign language shouldn’t be necessary to get a drink at the bar or get food. This is not meant to disrespect the staff. They are all friendly and do what they can to help. Th... more

My wife and I spent from April 4 to 11 at this hotel. English is very limited by the staff. I realize this is Mexico but sign language shouldn’t be necessary to get a drink at the bar or get food. This is not meant to disrespect the staff. They are all friendly and do what they can to help. The food and drinks were just okay. We were here in 2022 and had a wonderful experience but I didn’t recognize any former staff members. I’m not sure what that means We both became seriously ill with a stomach issue on the 13th and had to call the resident Doctor. So two days were spent in bed waiting for our flight home. It’s a nice hotel with beautiful views but we won’t be returning. We will not be returning

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