Description

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.. Featured amenities include multilingual staff and a safe deposit box at the front desk. For a surcharge, guests may use a roundtrip airport shuttle (available on request) … more

How to arrive

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With a stay at Na Balam Hotel in Isla Mujeres (Centro - Supmza 001), you'll be steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This beach hotel is 0.6 mi (1 km) from Isla Mujeres Ferry Terminal and 9.1 mi (14.6 km) from Ultramar Ferry Puerto Juárez.. Distances are displayed to the nearest 0.1 mile and kilometer. North Beach - 0.1 km / 0.1 mi Aztlán Galería - 0.2 km / 0.1 mi West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.2 km / 0.1 mi Isla Mujeres Cemetery - 0.5 km / 0.3 mi Miguel Hidalgo - 0.6 km / 0.3 mi Parador Fotográfico - 0.7 km / 0.4 mi Cocal Beach - 0.8 km / 0.5 mi Isla Mujeres Ferry Terminal - 1 km / 0.6 mi Garrafon Natural Reef Park - 2 km / 1.3 mi Crayola House - 4 km / 2.5 mi Mundaca House - 5.7 km / 3.5 mi Shark Beach - 6.6 km / 4.1 mi Capitán Dulché Museum - 6.8 km / 4.2 mi Parque de los Suenos - 7.1 km / 4.4 mi Joysxee Floating Bottle Island - 7.4 km / 4.6 mi The nearest major airport is Cancun Intl. Airport (CUN) - 35.1 km / 21.8 mi. Near Miguel Hidalgo.

Hotel highlighted for…

Familiar, children oriented

A fantastic hotel for family fun, where you could find totally prepared facilities and a complete offer of activities for children of all ages. So that you could enjoy as you deserve enjoying!

Facilities and services

Restaurants

At Na Balam Hotel, enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the beach bar..

Entertainment: Entertainment for adults; Games room; Shops in hotel

Parking: Parking; Free parking near hotel; Parking near the hotel

Wi-Fi: Complimentary Wi-Fi

Services: Nursery; Room service; Laundry; Safe; Ironing board; Newspapers; Fan; Car hire; Cash machine; Foreign currency exchange; Fax / Photocopier; Luggage storage; Wake-up call; Sale of tickets; Gardens; Library; Public bathroom; Terraces; Sale of tours; Security service; Hair dryer; Doctor; Banquet and event room; Bike rental service; Credit cards accepted; Ice-cube maker; Housekeeping service; Medical service; Wedding service; Courtyard; Postal service; Kids´ playground; Play area; Babysitting service; Year-round outdoor pool; Hair salon; Medical centre; Serviced office; Conference centre; Meeting rooms

Restaurants: À la carte restaurant; Buffet restaurant; Restaurant with breakfast buffet

Gym and SPA: Spa; Gym; Wellness area with massage service; Jacuzzi; Jacuzzi

Bars: Beach bar; Pool bar; Bar; Tea and coffee in common areas; Indoor bar

Swimming pools: Full spa; Umbrellas; Adults-only outdoor pool

Other: Air conditioning

Additional services: Laundry service; Daily room cleaning; Self-service laundry; Laundry; Dry cleaning service; Lift

Reception: 24-hour reception; Concierge service; Multilingual reception staff

Shuttle transfer: Airport transfer; Transfer to ferry terminal; Shuttle

Pets: Pets not allowed.

Smoking: Smoking areas; Non-smoking rooms

Activities: Water sport facilities (on site); Snorkelling; Bike rental; Diving; Beach volleyball

Accessibility: Wheelchair-friendly rooms

Languages: Spanish; English; Multilingual

Check-in/Check-out: Check-in: From 3.00 pm to 23:00; Check-out: From 12.00 pm to 12:00

Minimum registration age without supervision: 18

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Our receptionists are multilingual:

Taxes included in the final price:

Featured TripAdvisor reviews

7 Very good

Rating 3,5 around 5 for travellers of Tripadvisor

Very good

Based on 1022 reviews

Rating 4,5 around 5 for travellers of Tripadvisor

Location

Rating 4 around 5 for travellers of Tripadvisor

Quiet in the room

Rooms

Service

Value for money

Cleanliness

Showing 5 featured reviews out of 1022 TripAdvisor reviews

Ghead57

17/09/2024

“Nice small hotel”

Nice, quiet hotel only a short walk from the beach, literally one minute. Staff is all very nice. Room was clean upon arrival. Very spacious room only ten steps from the pool. Hotel arranged to have a golf cart dropped off for us. Complimentary breakfast was OK, not great. Isla Mujeres was not as… more

A7389BUnathalies

11/06/2024

“Very clean hotel”

Hi. My husband, daughter and I came to spend 2 days at isla Mujeres and let me tell you, we had the best time ever. Especially this hotel was the most cutest, cleanest hotel. The front desk was very nice and helpful. The room was very clean beds were comfy. Pool very clean. Ocean is right infront. … more

Margo B

08/03/2024

“Absolutely Fantastic”

We had a fantastic stay at Na Balam! It is a lush little oasis in a great location. One block to the beautiful north beach and walking distance to tons of restaurants. The staff was super friendly and helpful. We loved the breakfast and enjoyed fresh fruit, huevos rancheros, juice and coffee. We al… more

Albert S

“Daughter's 21st Birthday celebration”

Just got back from a 5-day 4-night stay at Na Balam Hotel for a family trip to celebrate my oldest daughter's 21st birthday. First of all, the check in process was a breeze and Melisa at the front desk was so helpful in having the room decorated with ballons, birthday signs, roses and a bottle of … more

Tracy W

Tulsa

27/02/2024

“Not perfect but good for our needs this trip!”

The location for Na Balam can't be beat. I was literally 140 steps from my room to the soft sands of the best part of Isla. We did a package for about $270 a night that gave us a daily breakfast, a welcome drink, one 3 course dinner per stay and one massage per room. That was a bit weird - let's rock paper scissors for who get it honey! I ended up buying a second so that we could both use it. Guess that's the trick! As we are perusing the menu, the waiter says if you are with Na Balam you get to choose from egg dishes or omelets - that's it. Okay that's fine - as it appeared most of the guests in the Ocean Club restaurant were all there. It also came with what tasted like fresh squeezed OJ, fruit and bread and coffee. The first day at breakfast - it took an entire hour waiting on our food. There were maybe 8 tables filled. How can it take that long? The rest of the week went well. We went over for the dinner one night and we were the only ones in the restaurant. We sat there awhile with not one staff member paying attention. One finally came over and didn't know what we were to get being with Na Balam. Another came over and said order one salad, one entre and one dessert. We don't eat salads in Mexico so we asked if we could do an appetizer instead (which was less money actually) and we got Guacamole and fries - both excellent. I think that couldn't have been right to order off the menu freely as they had everything on there - even lobster (especially when we were limited at breakfast). We all ordered, and the food took a while to come out. My fish was okay (I ended up giving it to Balam the hotel cat - bring cat treats for him!) and my sister's shrimp was so mushy it was gross. My husband ordered steak and it was fine. The waiter never came back to offer us the dessert portion of the meal. All that to be said, the food was just okay there...much better elsewhere on the street. The hotel itself - The room were VERY basic but that's okay as long as clean- and it was. The Lighting is TERRIBLE. It's dim yellow lights. Because the property is so shaded with the trees there is little to no natural light coming in there. The beds are very hard with large stuffed pillows which I didn't care for. Shower was great when it ran and when it got hot so plan your showers off hours lol. First thing in the morning it's a dribble and warm at best. I shower at night usually and it's great. Unfortunately, it took like 5-8 minutes to warm up and that kills me wasting water like that. The room does come with a mini fridge which I didn't see that on their list of amenities, so I hauled an ice chest down to use in the room (doesn't have a freezer compartment though to keep ice so my ice chest came in handy as the hotel does not have ice). The pool is always shaded and in the hot of summer is probably nice but I'm more of a beach girl so spent the time there. The hot tub was a luke warm tub so didn't get into it. Cleaning came every day and did a good job. The crew was outside every morning cleaning the pool area and picking up dropped leaves and debris. You do get beach beds on the side between Oceans and Guru. All shaded and very nice location. First come first serve. Think there were 8 beds. No bar service there but that's okay. There's a place at the end of the block to rent a golf cart if you want to do that. This street is very busy during the day with everyone coming to that area. Even though the beach clubs are closed at night there was still a lot of noise and loud music - we never did figure out where it was coming from. We usually do Cancun/Playa and all inclusive so this was the first time doing everything a la cart. I think for the price we paid along with the package we got it was very doable. The location can't be beat being close to everything. It's simple, easy and clean. Can't ask for much more in Mexico!

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Na Balam Hotel

Na Balam Hotel

Latest reviews from the hotel

About the property

Description

How to arrive

Facilities and services

Deposit: