Hotel Riu Palace Cabo San Lucas - All Inclusive

“Always a Great Stay”

Always a fun vibe. Staff is super attentive. Grounds are remarkably clean. Food could be better but all in all another great stay.

“Overall great property”

Chose this location for our 15th anniversary trip. We had never been to an RIU property but the reviews were solidly good. Our transport from the airport was ok. Nothing special but seamless. Upon arrival we were directly to the area to have some refreshments before we checked in. After checki… more

Chose this location for our 15th anniversary trip. We had never been to an RIU property but the reviews were solidly good. Our transport from the airport was ok. Nothing special but seamless. Upon arrival we were directly to the area to have some refreshments before we checked in. After checking in to our room with private pool, we took a quick tour of the resort. However, when we returned, we could not get in our room. I assumed the key had been de-magnetized. This was not the case, we ended up making approximately 6 trips back and forth to the front desk to get the issue fixed. Maintenance and the bellman were sent twice and we still could not get in our room. After 2.5 hours, a staff member was able to get in the room (but our keys did not work). Eventually we were given another room up the hall (they actually showed us 3 rooms and let us pick). No further key issues occurred after that issue. The resort sent us a bottle of red wine the next day for the inconvenience. It was nice gesture. Check-in: 5 stars, very easy Food: 4 stars, better than other resorts I have visited but nothing spectacular Staff: 5 stars!! I can't say enough good things about the staff and their sincerity. Resort cleanliness: 5 stars, well kept and beautiful Noise: 2 stars: floors are tile and ceilings are high, everything echoes especially loud drunk adults. If you are light sleeper or easily woken, this is probably not for you. Walls are thin. It was well worth the visit and would visit again.

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“Will be back”

The staff makes the resort! Aurelio, the manager of the Krystal which is my favorite restaurant, and all his staff including the sweet Blanca work to make your experience the best and the food is good. All the buffet staff especially Oscar in the mornings and Oscar who works evenings. The cleani… more

The staff makes the resort! Aurelio, the manager of the Krystal which is my favorite restaurant, and all his staff including the sweet Blanca work to make your experience the best and the food is good. All the buffet staff especially Oscar in the mornings and Oscar who works evenings. The cleaning people and the gentleman who care for the pools keep the resort so clean. The pool servers work hard to accommodate everyone. The bellman are friendly and helpful. The rooms are outdated but the showers are nice and you have everything you need. Views from the ocean view rooms are wonderful. The only negative I encountered was a few of the front desk attendants aren’t friendly or helpful and upper management did not interact with us at all. At other resorts they mingled a lot. They definitely need a class on customer service. Great location and a short cab/uber ride from town or San Jose.

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“A good property overall but room for improvement.”

Room was ok, but dated. Sleep was a bit of an issue though. Very loud party a couple of doors down after quiet hours. 😠. Also. Carts for 24/7 room service were very loud rolling down ceramic tiled hallways. Could probably be remedied by replacing hard plastic wheels with rubber wheels. I would … more

Room was ok, but dated. Sleep was a bit of an issue though. Very loud party a couple of doors down after quiet hours. 😠. Also. Carts for 24/7 room service were very loud rolling down ceramic tiled hallways. Could probably be remedied by replacing hard plastic wheels with rubber wheels. I would try RIU brand again, but chose an adult only complex next time.

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