Hacienda del Mar Los Cabos Resort, Villas & Golf

“Great Staff, Great Food”

Amazing views. Wonderful staff. Tasty food We especially love Tortugas for lunch. The staff there, especially Francesco and Caesar, are so friendly and kind. The food is terrific. We love the spring rolls, the governors tacos and the guacamole. Can’t wait to return.

“A Good Resort, Continues to Improve”

Catching up on reviews/pics from earlier this year. We have been going to Hacienda Del Mar for several years now. Our most recent stay was two weeks in the June/July timeframe 2024. We are owners at the club and have seen things change over the past few years. Changing for the better! Some thin… more

Catching up on reviews/pics from earlier this year. We have been going to Hacienda Del Mar for several years now. Our most recent stay was two weeks in the June/July timeframe 2024. We are owners at the club and have seen things change over the past few years. Changing for the better! Some things are still rough around the edges... hurricane damage still needing repair, older chairs and umbrellas around the pools, construction going on... that said, the restaurants were better than they have ever been. A bit on the pricey side given the other choices in the area (we had dinner offsite more than at the resort as a result). All bars are staffed well and the waiters/waitresses rock! The staff continues to be super friendly and helpful. Our room this time was a renovated one, well done all around, nice balcony and view. Nice to have the little supermarket onsite, but we opted for a short car ride to a grocery store nearby. The entertainment during the day is pretty robust and fun, not much in the way of evening entertainment anymore. The grounds are nice and continue to be well coiffed. Very annoying not to be able to use the beach at the resort, but that's not on them. We went to a local beach nearby to enjoy the water. Still confusing why reservations always says the beachfront rooms are full, but then when there, many never have the lights on! All in all, still glad we bought into the resort. Things continue to improve. Looking forward to going back next year!

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“Great property, love the ambiance, but need renovations and improved staff training.”

We have been owners at HDM for over 15 years and come practically every year. This time, we booked a "New" Presidential suite and after an initial unpleasant surprise of being allotted a really old building that was musty and had elevator construction going on, we were able to get another unit. Thi… more

We have been owners at HDM for over 15 years and come practically every year. This time, we booked a "New" Presidential suite and after an initial unpleasant surprise of being allotted a really old building that was musty and had elevator construction going on, we were able to get another unit. This unit in Building 13 was not new, but was quite serviceable. It had an in-room washer and dryer that was a plus. Th beds were extremely comfortable. The couch was dirty. We bought a 5-day meal plan that includes food at all the restaurants (except the coffee shop, El Molino) and drinks except at Pithahayas bar. The food in general excellent. We would especially recommend De Cortez for steaks, Tomatos for break fast and Italian dinner , and new Tortilla bar behind the main hotel lobby. The service in all these restaurants were excellent. We were greated like old friends by the Tomatos staff that we have been seeing for several years. The Italian themed dinner at Tomatos is excellent (their Ossobuco and seabass dishes were very good). Pithahayas was slammed on the evening we went. Our wait staff were ultra busy, but tried to do the best they could. The food here is always a bit disappointing compared to the expectation. In the past we could go to the bar here and order food, but I was told that this was no longer the practice. We would recommend De Cortez for fine dining. The wait staff is eceptional, food is fabulous, and the nearness of the beach is soothing. The pool bar, Sirenas, and beach bar, Tortugas are good places to relax and enjoy. The room cleaning staff was very good and provided timely service (we had to ask the kitchen waste basket to be have plastic liner and ask for facial tissues, but these were provided right away). The weather was perfect and the ambiance was very good. We hope almost all the renovations will be complete by the time we get back next year. We look forward to the new restaurant as well. Some recommendations we would make to improve services: 1. The front desk and guest services staff do not know which buildings have in-room washer and dryer and HDM should train them to know the amenities available in each building. They should know the whole property like the back of their hands. 2. For long time owners like us, it is extremely disappointing to not get some kind of a priority on good rooms . In most hospitality industry, long-time clients are given some kind of priority treatment for their loyalty. HDM does not appear to do that. 3. This may be difficult to do for an old building, but these days everyone has electronics that need charging and the outlets were not conveniently located. For example, there was outlet on one side of the bed, but not the other. The outlets in the living room had table lamps hooked to them, so it was difficult to do any work (ok, we were on vacation, but there is an occasional need for business owners to get things done). HDM should have more outlets positioned conveniently. 4. The bathroom fans need to be fixed. There were extremely loud, but we had to run them while taking a shower. Some tiles were starting to chip off and so periodic inspections must be done. HDM charges service fees so they should do these things.

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