Secrets Huatulco Resort & Spa - Adults Only

“Mike and Kathy”

We had a great holiday at this resort. The staff was great! Especially the activities staff! Mardeli was an awesome watress at the beach and pool bar. She was great to visit with, had lots of laughs! Rooms were great, very clean. We would give the staff a five star rating. The only reason we … more

We had a great holiday at this resort. The staff was great! Especially the activities staff! Mardeli was an awesome watress at the beach and pool bar. She was great to visit with, had lots of laughs! Rooms were great, very clean. We would give the staff a five star rating. The only reason we rated it four stars is because the pools need some updating.

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“Great place to relax and enjoy. Just check food choices first.”

Spent February at Secrets. The staff were very friendly and helpful. Nathaly would greet us in the morning at the market cafe with a smile and our name. The restaurants were all excellent. However vegans would quickly starve. There were some items at the Market Cafe buffet but they are only open fo… more

Spent February at Secrets. The staff were very friendly and helpful. Nathaly would greet us in the morning at the market cafe with a smile and our name. The restaurants were all excellent. However vegans would quickly starve. There were some items at the Market Cafe buffet but they are only open for breakfast and lunch. Even vegetarians will have a problem unless they eat seafood. Nun of the restaurants had a main course that was not meat or seafood. We opted to pay extra for the Preferred level due to the reviews that said you would have trouble getting a restaurant reservation unless you were preferred. We arrived to discover that they had eliminated reservations with the exception of the Asian habatchi tables. As a Preferred you had access to the Preferred Lounge. It was a small room off of the Preferred office. Not a room that you would want to spend time in. You did get a top floor room with a view. The Preferred is not worth the extra cost. The rooms and facilities were clean and maintained but dated. We were told that the resort will close for the summer to be upgraded. Mexico has a no smoking in resort policy. Obviously some concessions have to be made. The resort has a few smoking areas away from public areas. However some smokers would work their way into the public area. Our first week we had to walk past a smoker on the lounge beside the elevator in building one. Not sure why someone would pay to spend a week sitting there and smoking unless they weren’t aware of the Mexican policy. When arriving we were told that towels could only be left unattended on lounges by the pool for 30 minutes before they would be removed. There were no limits as to how many towels you can have. For the first two weeks when we got to the pool areas at 6:00 am all of the lounges adjacent to the pools would have towels. We were ok because we wanted the ones back from the pool edge. Often people would not arrive until 9:30 or later. They would often decide which lounges they wanted to use having put towels in different locations. The third week they started to have a person with a tablet take pictures. He said that he would assume that the people had just left for breakfast. He would come back more than 1.5 hours later and compare the towels to the picture. If there had been no activity he would remove the items and place them on a table behind the lounges. New people quickly settled on the lounges. The employee had to put up with a lot of abuse from the guests but it wasn’t long before there were lots of empty lounges in the morning. A much fairer approach. The resort has a lot of scheduled activities during the day and shows and special events in the evenings. We had sun for all 28 days with one 20 minute rain in the evening. It was hot with normal highs of 32 Celsius. The resort is a little remote so a perfect spot to relax and enjoy. Rated it a 4 instead of 5 because of the dated facilities.

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“Love the Huatulco area.”

We really enjoyed the stay. Food is fantastic, staff amazing, facilities great. The pool could use some cosmetic repair but it’s not a deal breaker. Would be nice to have some more comfortable chairs to sit in in the evening having a cocktail. That being said, the employees are the best!! The are… more

We really enjoyed the stay. Food is fantastic, staff amazing, facilities great. The pool could use some cosmetic repair but it’s not a deal breaker. Would be nice to have some more comfortable chairs to sit in in the evening having a cocktail. That being said, the employees are the best!! The area is wonderful.

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“Wonderful experience at Secrets but a pain to get there from the airport.”

My wife & I are returning guests with this year being our 4th visit. This time we came with our 2 sons & a daughter in law. The Secrets experience was as good as we have expected with the bonus that the "chair game" was not allowed, it was specifically mentioned when we registered. I make spe… more

My wife & I are returning guests with this year being our 4th visit. This time we came with our 2 sons & a daughter in law. The Secrets experience was as good as we have expected with the bonus that the "chair game" was not allowed, it was specifically mentioned when we registered. I make special mention of Nathaly who was hostess at the Market Buffet. She is remarkable in her ability to remember names & room numbers considering there is 400 rooms at the resort. The only reason I knocked the rating down a notch as the transfer from the airport to the resort. Hyatt has engaged Nexus and we were not impressed with the service. There were only 7 of us on the bus who were going to Secrets yet we were ushered onto the bus without being advised that it would be stopping at 7 other resorts enroute with the result the trip from the airport to the resort took almost 2 hours. Not acceptable! As a result, instead of taking the bus to the airport risking a tour or 6 or 7 other resorts we booked our own shuttle & were whisked to the airport. When we come back to Secrets we will probably book our own transport instead of relying on Nexus.

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