Description
Facilities: 175 rooms and 14 apartments are located on 5 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions.… more
Hotel highlighted for…
Meals: Dining facilities include a non-smoking restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals. Alcoholic beverages are available.
- Entertainment
- Entertainment for adults
- Entertainment
- Dartboard
- Games room
- Karaoke
- Shops in hotel
- Table tennis
- Aerobics
- Board games
- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Secure parking
- Wi-Fi
- Complimentary Wi-Fi
- High-speed cable connection
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Breakfast room service
- Room service
- Laundry
- Luggage storage
- Safe
- Ironing board
- Iron
- Newspapers
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Shoe shiner
- Wake-up call
- Sale of tickets
- Gardens
- Library
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Dry cleaning service
- Hairdressers / Beauty salon
- Shops
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Banquet and event room
- Porter service
- Credit cards accepted
- Ice-cube maker
- Medical service
- Wedding service
- Courtyard
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Cot
- Year-round outdoor pool
- Heated pool
- Sun terrace
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Breakfast room service
- Facilities for events and banquets
- Restaurant with breakfast buffet
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Jacuzzi
- Sauna
- Jacuzzi
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Shuttle transfer
- Airport transfer
- Shuttle
- Pets
- Pets not allowed.
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Non-smoking rooms
- Activities
- Golf course (within 3 km)
- Water sport facilities (on site)
- Snorkelling
- Bike rental
- Table tennis
- Diving
- Golf course
- Accessibility
- Wheelchair-friendly entrance
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Disabled access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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Excellent
Based on 4901 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 4901 TripAdvisor reviews
C
Corky T
13/09/2024
“Great hotel for families with divers and non-divers”
Great small all inclusive resort very close to town so you can walk there if you want to leave the resort. Very friendly staff. Great pool area. Very family friendly. The spa is awesome. They have a dive shop onsite. We have been coming here every year for over 10 years with our family and fr… more
M
Marisa M
04/08/2024
“Can't wait to come back!”
Most comfortable bed I've ever slept in! The playroom gals (especially Leslie & Diane) were AMAZING with our kids (age 6, 8 and 10). The restaurants, Momo (Japanese), Bugambilias (Mexican--Ivan is the best!) and Flamingo (al fresco) were great. Snorkeling just past the pool felt safe and lots of fi… more
A
andreina415
Daly City, California
03/08/2024
“Amazing staff!”
The staff is what made this hotel so pleasant to stay at. They were always very attentive in every aspect. Ivan from the Mexican restaurant was an amazing host! The only complaint I have is they close the swimming pool at 7pm. I would have liked it remain open later in the evening.
D
Dusty K
28/07/2024
“Wonderful Experience and Thank You to Andrea Berra for all your help and advice.”
The Palace has been wonderful as usual. The Entertainment is great, the Food is amazing and the Scenery is breathtaking. A special nod goes to Andrea Berra in Guest Services. She went above and beyond to help with our trip planning and explaining all the ins and outs of things.
M
MaryStork
San Antonio, Texas
22/07/2024
“Fantastic visit!”
Fantastic service and food! Julio and Ivan specifically were amazing servers and made sure we were taken care of and had the best experience. We always love Mexico and this trip was no different. The Palace was small, intimate and very relaxing.