The Royal Cancun, All Suites Resort

“A Wonderful Birthday at Royal Cancun”

I decided I wanted to go to Cancun, Mx, a place I hadn't been back to since 1998, for my 75th birthday. A non-stop flight from Austin had my husband and I arriving just before noon. My daughter arrived an hour or 2 later. A quick pickup by Thomas Cook travel services had us at the hotel in re... more

I decided I wanted to go to Cancun, Mx, a place I hadn't been back to since 1998, for my 75th birthday. A non-stop flight from Austin had my husband and I arriving just before noon. My daughter arrived an hour or 2 later. A quick pickup by Thomas Cook travel services had us at the hotel in record time. Staff greeted us and (thankfully) our room was ready. Since I am not an owner I expected to be facing the highway but (thankfully) we had a limited ocean view (B424) that bordered another property (Breathless Cancun Soul Resort & Spa) which was quite the party scene. This is a non-smoking property and they have set up several smoking locations around the property. To my surprise 2 plastic chairs had been set up near our unit's balcony as one of the designated smoking spots! Busy area day or night! Thankfully, due to the heat, we didn't spend much time on the balcony. We did not partake of the "All Inclusive" and went to the local mercado (Chendrui) the following day. We were assigned a concierge who explained the layout of the property and the availability of two sister properties, one available by shuttle (Royal Sands) and one requiring other transportation, due to distance and, "Yes" we did the "timeshare dance" and left with 4 days of breakfast for all 3 of us at LaPalapa and a reduced rate for a dinner cruise (steak and lobster) on the ship “Columbus” for my birthday. There were daily activities (except Sunday). Shout out to Alex, Paola and Charly at the Activities Desk for their constant smiles and "whole body" involvement in whatever activities they performed. Corn Hole, Paddle Boarding, Bingo, Blackjack, Kayaking, Beach Volleyball and a wonderful ride on a small catamaran with a visitor from Canada! All for free!! Unfortunately the heat was almost unbearable, forcing you to get out early or much later in the day. The resort had two restaurants. LaPalapa served breakfast, lunch and dinner and had special menus several nights during the week in addition to their regular menu. We found the meals to be quite tasty. La Trattoria was an Italian restaurant serving dinner. There was also a Pool Bar adjacent to LaPalapa. You could order room service or order and pick up. There was daily maid service (except Sunday). We chose to put our "Do Not Disturb" sign out on days we felt we didn't need service. There was a daily resort fee of 70 pesos ($3-$5) and a laundry on site that cost about $3.50 for wash and $3.50 for dry if you had your own detergent. Either due to the time of year or the heat, getting a lounge with an umbrella was not a problem. There's a small gym on-site, a market and an upscale store with resortitems. Several tennis courts and a basketball hoop are available but, if you don't get out early or late, the heat was a major problem. Now, if you change a few of those tennis courts to pickleball courts, I might have given it a try! My daughter and I caught the shuttle and visited The Royal Sands. It was quite impressive and had a different vibe than the Royal Cancun. The water was a lot rougher there and the buildings taller. There also seemed to be a younger crowd. There were quite a few restaurants on-site. I preferred the family-feel of The Royal Cancun. All in all I had a wonderful stay. The sunrises and sunsets were magnificent and the dock added another level of calm. There were a few glitches that I hope they correct: (1) Don't require me to account for kitchen items and, when I do, and call down to the front desk, tell me "that's no longer required"! I've spent an hour of my vacation counting glasses, plates and silverware for nothing. Remove the signs in the unit! (2) If the "hot" water guide on the tub is really the cold, and vice versa fix it! I waited almost an hour for the cold, to get hot, thinking it was the time of day when the water gets used by guests preparing for the evening only to find out that they were reversed!

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“Royal Cancún’s La Trattoria”

Chef Artuno created a meal that was out of this world; furthermore, he went out of his way to make us a special desert that was to die for. The service from Fernando was top notch. Wonderful time! Highly recommended if you visit this resort with a large group.

“10/10”

This resort is amazing! Highly recommend. The Italian food restaurant was highlight. Chef Arturo and our server Fernando were amazing! Food was incredible and we went back for a second dinner because first was so fantastic. The environment is clean and beautiful. Calm beaches and friendly staff. ... more

This resort is amazing! Highly recommend. The Italian food restaurant was highlight. Chef Arturo and our server Fernando were amazing! Food was incredible and we went back for a second dinner because first was so fantastic. The environment is clean and beautiful. Calm beaches and friendly staff. We will be back!

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“Almost a 5 star review”

Traveling with a family including 2 teenagers. 2 bedroom, 2 bath, beachfront suite. Resort was beautiful and immaculate. Suite was spacious and clean. We didn't feel we lacked for anything. Staff was friendly and always helpful. On one occasion we had a backed up sink and someone came and fixed i... more

Traveling with a family including 2 teenagers. 2 bedroom, 2 bath, beachfront suite. Resort was beautiful and immaculate. Suite was spacious and clean. We didn't feel we lacked for anything. Staff was friendly and always helpful. On one occasion we had a backed up sink and someone came and fixed it within 20 min. of notifying the front desk. The pestering to go to a timeshare presentation was less than at other resorts we have been to. Private airport shuttle booked through Thomas More at the Royal was perfectly smooth. Food quality at the Royal Cancun and Hacienda Sisal at the Sands was excellent. Much better than other all inclusives we have been to. Never lacked for service in the pool or beach areas with staff frequently seeing to our needs. It was nice to be able to freely check out snorkles, volleyball and tennis gear from the sports desk. The one significant complaint I would have is the speed of room service. I undersatnd that a wait is to be expected but twice we had to wait nearly 2 hours and several calls to finally get our orders. That was disappointing. However, even with that complaint, I think the Royal Cancun was an excellent value and we would return.

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