Seadust Cancun Family Resort - All Inclusive

“Great experience”

This is a resort you will love. It has everything for all ages, from children to teenagers to adults. Food was great. Overall, the service was A+. We will definitely be coming back again next year. There's still more to explore at this resort. Thinking of celebrating my birthday here.

“Would definitely return for another holiday here.”

Seadust couldn't have been any better of an experience for our family of 5. The entertainment provided throughout the day was exceptional, from water volleyball to beach volleyball, to pool aerobics and building sandcastles for the kids not to mention the characters that came out everyday. My kids… more

Seadust couldn't have been any better of an experience for our family of 5. The entertainment provided throughout the day was exceptional, from water volleyball to beach volleyball, to pool aerobics and building sandcastles for the kids not to mention the characters that came out everyday. My kids were drinking the best mocktails all day and eating crepes all the time, not to mention the fact we could grab a coffee whenever we wanted from the coffee shop. The water park is exceptional for the kids and not too big that you couldn't keep an eye on them. My 12, 10 and 5 year old were always busy. The rooms were lovely and cool and the cleanliness everywhere was great, the showers in the bathrooms could do with a little upgrade but couldn't fault anything aside from that. The beach is out of this world, beautiful and clean as well as the pools, great areas.

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“Seadust!!”

This was my first out of the country. Overall, it was a good trip. Some set backs of the hot tub water being brown, cracks and holes in the wall, ac not properly working, some staff not friendly. The entertainment staff Andre and Benjamin were great! 😊 they did a lot with us and my family. Very pe… more

This was my first out of the country. Overall, it was a good trip. Some set backs of the hot tub water being brown, cracks and holes in the wall, ac not properly working, some staff not friendly. The entertainment staff Andre and Benjamin were great! 😊 they did a lot with us and my family. Very personable and smiles. And the female manager whose name starts with a Y was on top of everything and even called my room to check in! Thank you for bringing a Smile to my boys faces.

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“Vultures and Views”

The hounding of concierge at check in to “show us a map” to then try and get us to attend a breakfast to “write a review” to actually try and sell me something gives ick vibes. Literally was in the building for 5 minutes, why would anyone want to buy into something they havnt experienced yet? I’m s… more

The hounding of concierge at check in to “show us a map” to then try and get us to attend a breakfast to “write a review” to actually try and sell me something gives ick vibes. Literally was in the building for 5 minutes, why would anyone want to buy into something they havnt experienced yet? I’m sure they find some poor, ignorant people who fall into the trap so they’ll never stop but hopefully they’ll stop the persistent behavior and leave their guests alone. Anytime we walked through the front entrance area near guest services we were approached by more vultures to get us to buy into luxury. To the point where we decided to not go that route to avoid them. No one seems on the same page with anything. The app that they had us scan at checkin that takes you to their website, shows when restaurants are open but when we walked down to eat, a restaurant was open that the app said was closed and vice versa. Also the app told us to contact #6055 to reserve a Bali bed (had to reserve these if you wanted any shade as they do not have umbrella service). We called. They said “no you need to go to guest services and talk to Linda” (yay…can’t wait to walk through guest services and be hounded by luxury…which we were…they told us we could get our Bali beds free “if you just go over there into that room”…no!) Anyway…got to Linda…she says no you need to go talk to Eduardo on the pool deck. We go to the pool deck and can’t find him so we talked to the guy at the towel table…he calls over Eduardo (turns out not the right Eduardo…so that took an additional 20 mins to get that all straightened out) The beach service and the ocean front king room are what made the experience for us. Everything else could use some work. Wait staff at the buffet…non existent. Saw a customer go and get the coffee carafe himself and pour himself coffee. Beach staff…perfection! Eduardo, Armando and Fernando made us feel like royalty…even though we had to pay additional to get that level of service, it was the highlight of our trip.

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