Seadust Cancun Family Resort - All Inclusive

“Good staff and facilities”

Hotel was good. Great value for money as it is all inclusive. We stay for one night and we didn't use all the facilities, but staff and facilities are great. There is a bit of waiting for the restaurants for dinner but there are other things to do while waiting, so no issue.

“Great place for family”

Great places for family to enjoy. IF you are a couple without children, be aware this is a very active place for families to enjoy. If this does not bother you then you will observe a very active hotel well dedicated to families activities The service (waiters) around the pool is great. Remember… more

Great places for family to enjoy. IF you are a couple without children, be aware this is a very active place for families to enjoy. If this does not bother you then you will observe a very active hotel well dedicated to families activities The service (waiters) around the pool is great. Remember Armando as a great waiter, dedicated, polite, bilingual, efficient and will guarantee a great service

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“A very long and thorough review (incl. Infinity Luxury Travel review)”

I'm writing a long and thorough review, because our experience at Seadust was... nuanced, to say the least. If you want thorough, please read all the way through. I have covered everything I can think of. - First of all, the pool is nice, beach access is easy, check-in was smooth and generally ou… more

I'm writing a long and thorough review, because our experience at Seadust was... nuanced, to say the least. If you want thorough, please read all the way through. I have covered everything I can think of. - First of all, the pool is nice, beach access is easy, check-in was smooth and generally our experience with the staff was great. (I'm not including the Infinity Luxury Travel staff in that... I will get to that...) - We were on the 11th floor when we arrived and there was construction going on above us on the 12th floor. After 1 day we requested to be moved as the room was incredibly noisy during the day and our daughter needed to nap. The front desk staff were very helpful and moved us to a room with an Ocean view on the 3rd floor. They were kind and accommodating. No issues. :) The rooms were clean and we commented that we did not see a single bug inside the room the entire week we were there. There was a sewage smell from the pipes that was unpleasant, but we tolerated it. - There is lots of fun stuff for kids. The waterpark, ice cream, fun characters that come out for photos, mini golf, shows, etc. I would say it's best suited for kids 5+, though. Our 2-year-old didn't get as much out of it as we had hoped. - The pool and beach activities are great! I can see this being especially awesome if you have teens or older kids. They do water polo, pool volleyball, beach volleyball, aqua aerobics, etc. Okay, now to talk about Infinity Luxury Travel... and I will begin by saying that this ruined our experience for us and we have agreed that we would not return to Seadust because of this. When you arrive you will receive a note that you can get a "welcome package" courtesy of Infinity Luxury Travel. When you inquire, they will tell you that the welcome package includes $150 USD voucher plus a premium breakfast in exchange for 90 minutes of your time to listen to a presentation about their Luxury Travel service.... I implore you - please do not fall for this. For starters, it is NOT 90 minutes. In fact, all-in-all it was almost 3 hours of our time (including waiting for various people) before I said "Enough. We're leaving now." The "presentation" is a tour of so-called premium areas of the resort that are only available to Infinity members. Then they'll take you to an office and try to convince your children to go play in a windowless room while they write nonsense on a pad and refuse to give straight answers to your questions. Then they'll ask you to commit to anywhere from 10-30 years for something like $10k-$50k USD... Every time we said we weren't interested they'd go to get another person. Finally I got up and left. I said, "It's been 2 and a half hours of listening to you not answer our questions... we're going to go now." When we went to pick up our voucher they said we weren't eligible because we didn't speak to the final upper-tier management... (there was nothing about that in the offer. I read it several times.) If you have any doubt about my experience, please please go on Reddit and take a look at other peoples' experiences... Our second-last day at the resort, an Infinity employee approached us to ask why we hadn't used our vouchers. We said we didn't receive them and he said that was strange and if we sat through the 90 minutes we should've received them. We agreed and went back to the Infinity office to inquire. It was a fight, but we finally got our vouchers.... only to find out as we were leaving that they had disciplined that employee and were threatening to take our voucher money out of his paycheque! Talk about a horrifying way to end a trip. We offered to pay him back the money and he said it would only make things worse. Okay back to the rest of our Seadust experience... a few other reasons we would not return: - The food is abundant, but awful. The goes for everything that isn't Mexican food. The Mexican food was excellent. The Western and "Asian" food at various restaurants was... so bad. The Italian restaurant is tolerable and the staff there were the best. - The non-alcoholic drink options were so slim. I'm pregnant and was constantly being offered alcohol. When I would ask for non-alcoholic options I was met frequently met with a frown and: "we have sodas and juice." We tried a couple of virgin cocktails, but they're all syrup-based and sickeningly sweet. - The timing of things was confusing and didn't work with our schedule. Examples: A restaurant that said it opened at 12 did not open til 1. The buffet closes from 11:30-1. (If you have a child that eats lunch at 12 and naps at 1, it's not ideal.) The kids' waterpark opens at 10am... but most kids I know are up by 8 at the latest. Again, not ideal. The dinner restaurants mostly open at 6pm and the shows start at 7. Basically you can't eat first and then attend the show. Again, not ideal for young kids. We thought "this must be a cultural thing" and left it at that. I think in Canada and the US we run our kids on a different schedule. It's fine, it just didn't work for us. - The elevators are SO SLOW. My gosh... we often waited 5+ minutes for an elevator to arrive and then it was full. And we were there during their slow season! I can't imagine what it's like during high season. If they want to do renovations, this is something they should be working on. - The doors and access around the resort are kind of weird... Example: There's no access to the buffet from the pool even though it's right there. You have to walk all the way around and then check in with someone at the buffet entrance. Why not have wristband access from the outside? I have no idea. If you're with someone with accessibility needs, this would be a pain in the butt. We did a lot of walking just getting here and there at the resort. My 2-year-old kept saying "it's too far! I need to be carried!" I feel tired just remembering it. Good exercise, though! :) I think that's all for now!

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