Occidental Tucancún - All Inclusive

“My vacation”

Everything was fine, food and service. It good for what you pay for. The service was really good, but the only think that really was not right, was to be served a drink in a dirty glass at the lobby bar. Otherwise I did have a really good time, I was there for a reunion with my sister, overall we e… more

Everything was fine, food and service. It good for what you pay for. The service was really good, but the only think that really was not right, was to be served a drink in a dirty glass at the lobby bar. Otherwise I did have a really good time, I was there for a reunion with my sister, overall we enjoy it!

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“Below standard for Barcelo....”

Let me start by saying I have traveled the world and stayed in high end and budget friendly properties. I have seen extreme variances but this property warranted a full review. I have also stayed in Barcelo's in Madrid and Barcelona and the standard was always high, food was excellent and service… more

Let me start by saying I have traveled the world and stayed in high end and budget friendly properties. I have seen extreme variances but this property warranted a full review. I have also stayed in Barcelo's in Madrid and Barcelona and the standard was always high, food was excellent and service great. This property is old and in desperate need of a renovation. The outside of the property showed obvious signs of stucco falling off and bare patched on the walls. I rented a villa on the beach at this property and paid premium level. The furniture in the room while they claim was remodeled was stained on the material for chairs at the table and the sofa looked like its last day had come and gone. The pillows had a body odor to them and required a cleaning. I was told it was remodeled several years ago. My 2nd story villa flooded after a morning of rain. No indication of where it came from. The ceiling and walls were dry, seems like it came through the floor. It took 3 hours after I reported it at 7:15 before the maid showed up to clear the water. The maid stated this was a common problem in the villas but no repairs had been made for some time. The next door villa also flooded. My room was changed but that villa also had mild flooding in the kitchen the next day after rain and the water came through the front door. This is three villas with flood issues on the top level! I used my towels to clean it up and left them outside of the villa for pick up, I figured why call the concierge again when it took 3 hours the day before for the first clean up. I was done at this point! The daily food buffet is sub-par. I read many reviews about the food low quality but figured how bad could it be? I was a chef for several years at the international level in greece and never witnessed anything like this. The hot food was never hot and this can cause food borne illnesses. The bar next to the lobby had food options and I witnessed guests eating from the serving pans as if they had not eaten for days, what the hell is this? I had to pardon myself to get to the food. I decided I would not touch that food. The hot lamps did not operate hot enough to keep the hot food hot and the sanitation issues just turned me off. The daily buffet had very limited selections and mostly designed to cater to the hispanic population that filled the hotel while I was there. I love Mexican food but even this did not meet that standard! No real international options. The desserts had very little taste and were cookie cutter, no real creativity or presentation. The seafood restaurant offers only a limited menu, no real seafood offerings like one expects at a resort, I excused myself to the server and ate at a local restaurant that night. I was also suppose to receive a welcome gift at premium level either upon checkin or within two days. On the fourth day I was left a sparkling wine split on the kitchen counter like it was an after thought, no welcome note, no hors d'oevres as in Europe properties. The staff was very friendly and professional and always welcoming. Unfortunate the standards at this location are below Barcelo standards. I would not recommend wasting your money on the property or premium level here. The value was simply not present.

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