Description
Facilities: The resort welcomes guests in a 9-storey building with 6 lifts and 371 rooms. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. Th… more
Ubicacion privilegiada, frente a Plaza la Isla y a unos metros de plaza kukulcan. A solo 20 kilometros del aeropuerto. Todas las habitaciones son vista al mar. Todas las habitaciones cuentan con balcon independiente. Extensa playa. Concepto único basado en la fusión de los sentidos cerando experiencias memorables. Todas las habitaciones tienen menu de aromaterapia.
Various dining options are available, including a dining room, a café and a bar. Guests can enjoy the culinary delights of 4 air-conditioned, non-smoking restaurants with separate areas for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include a bed and breakfast package, full board and all-inclusive.
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- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Pets
- Pets allowed
- Wi-Fi
- Complimentary Wi-Fi
- Restaurants
- All-inclusive restaurant
- Themed restaurant
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with breakfast buffet
- Restaurant guide
- Services
- Indoor pool
- Room service
- Safe
- Iron
- Newspapers
- Car hire
- Cash machine
- Fax / Photocopier
- Luggage storage
- Sale of tickets
- Gardens
- Library
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Security service
- Coffee maker
- Hair dryer
- Club
- Banquet and event room
- Medical service
- Vending machines
- Wedding service
- Cloakroom
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Umbrellas
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Entertainment
- Club
- Pool table
- Games room
- Shops in hotel
- Computer room
- Aerobics
- Smoking
- Smoking areas
- Activities
- Tennis court
- Snorkelling
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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- General
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- Administration fee
Good to know
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This property has additional information that you can
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Excellent
Based on 14601 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 14601 TripAdvisor reviews
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Lisa T
23/11/2024
“Live aqua does not disappoint!”
This was our 7th girls trip at Live Aqua and it did not disappoint! We were asked by a couple” what keeps you coming back to LA.” Honestly, it’s the hard working staff!! These people have become family and that is why they say “welcome home”. Being welcomed by Ashley Salvador Garcia and having one… more
A
amandaaB427HV
San Antonio, Texas
23/11/2024
“John is the best of the best!”
John the pool waiter as always was amazing to our group! He’s always so personal with every experience we have with him! He’s funny and makes the day so much fun! He is truly the reason we continue to return to live aqua every year!! He is the true meaning of amazing service! He always goes over an… more
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Lovelyn U
23/11/2024
“First Class Experience”
Great service by Maggie and Eladio, and first class customer service experience throughout the facility. Highly recommended resort, particularly if you get a suite. The burger station and the grilling station around the pool are a must have, every day. The margaritas at the Aqua Club are a delight!
J
J M
22/11/2024
“The best resort in Cancun”
This truly is a five star resort. The food, service and just general sense of relaxation can’t be matched elsewhere in Cancun. Not to mention our butlers went above and beyond to ensure every moment was just pure relaxation. I am already looking at book our next trip there.
D
Dave H
22/11/2024
“Live Aqua takes hospitality to a new level”
This was our second trip to Live Aqua and definitely won’t be our last! We chose Live Aqua for our company rewards trip in 2023 and it was so great we did it again in 2024. We had a group of 30 guests and our hosts Maggie and Eladio made us feel like we were the only guests in the resort. I don’t … more