Description
Facilities: The resort welcomes guests in a 9-storey building with 6 lifts and 371 rooms. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. ... more
Ubicacion privilegiada, frente a Plaza la Isla y a unos metros de plaza kukulcan. A solo 20 kilometros del aeropuerto. Todas las habitaciones son vista al mar. Todas las habitaciones cuentan con balcon independiente. Extensa playa. Concepto único basado en la fusión de los sentidos cerando experiencias memorables. Todas las habitaciones tienen menu de aromaterapia.
Various dining options are available, including a dining room, a café and a bar. Guests can enjoy the culinary delights of 4 air-conditioned, non-smoking restaurants with separate areas for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include a bed and breakfast package, full board and all-inclusive.
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- Parking
- Parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Pets
- Pets allowed
- Wi-Fi
- Complimentary Wi-Fi
- Restaurants
- All-inclusive restaurant
- Themed restaurant
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with breakfast buffet
- Restaurant guide
- Services
- Indoor pool
- Room service
- Safe
- Iron
- Newspapers
- Car hire
- Cash machine
- Fax / Photocopier
- Luggage storage
- Sale of tickets
- Gardens
- Library
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Security service
- Coffee maker
- Hair dryer
- Club
- Banquet and event room
- Medical service
- Vending machines
- Wedding service
- Cloakroom
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Umbrellas
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Entertainment
- Club
- Pool table
- Games room
- Shops in hotel
- Computer room
- Aerobics
- Smoking
- Smoking areas
- Activities
- Tennis court
- Snorkelling
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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- General
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- : #{floorNumber}
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- Administration fee
Good to know
About the deposit
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Late check-in/key pickup: #{ lateCheckin }
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Excellent
Based on 14601 reviews
Location
Noise
Rooms
Service
Value for money
Cleanliness
Showing 5 featured reviews out of 14601 TripAdvisor reviews
C
chrispH691PK
16/09/2024
“Dinner experience”
We had a great experience with Russell and Chef Antonio. The meal was amazing by Chef Antonio. Russell did a great job with the sand design. Such a romantic and intimate experience. It was exactly how I imagined it. I would Definitely recommend this experience.
C
ceceandgeoff h
15/09/2024
“Great location , couples vacation.”
Staff was excellent and Attentive to details. We went for anniversary which they acknowledged with champagne and sweets. Food was great and Starbucks coffee drinks part of all inclusive. Beach and facilities clean. Beach drink service by David was quick and staff was friendly. Housekeeping ser... more
6
686riada
13/09/2024
“Birthday in Paradise!”
We had a very memorable experience thanks to the amazing staff: Manager David Chef Mario and staff at Azur Porfirio at the burger stand Jose at the BBQ stand Santos and Eleazar And all the other staff whose names we did not get Thank you all! Everyone went above and beyond at all times. My wif... more
8
851rebecaz
San Antonio, Texas
12/09/2024
“Best Resort Ever”
Came here as a birthday gift to my mom and the service was beyond what I expected. The butlers Maggie and Arturo were so kind and attentive. Everyday my mother was showered with birthday surprises! The views were incredible and the activities at night were so much fun. They even had an arts and c... more
M
Mi J
16/09/2024
“Wonderful Girls Trip”
We had a fantastic girls trip to Live Aqua. MB restaurant: Dined here for 3 nights and impressed by the quality of the meals and drinks(the best Mojito). Filet mignon steak was particularly outstanding. Aqua Club: The check in/out process on the 5F floor was very convenient. The club of... more