Jw Marriott Cancun Resort & Spa

“The Best”

We stayed at the JW in Cancun the last week of Sept 2024. This time of the year is the off season; after Labor Day but before the winter crowds. The hotel… I would estimate was 15% occupied, if that. The room type we had was a “Premium Ocean View, Deluxe Guest Room, 1 King Balcony.” The room w… more

We stayed at the JW in Cancun the last week of Sept 2024. This time of the year is the off season; after Labor Day but before the winter crowds. The hotel… I would estimate was 15% occupied, if that. The room type we had was a “Premium Ocean View, Deluxe Guest Room, 1 King Balcony.” The room was perfect. We were on the 11th floor with a view of the coast facing north. (I attached pics of the view from the balcony). The room was clean, modern..clearly updated within the last couple of years. I would put the room in the class of a Ritz Carlton or similar in the Caribbean. We’re Titanium Elite members. The front desk did offer an upgrade, but explained that the view from that upgraded room would be oceanfront but overlooked a large roof that tends to be unpopular with guests. So the room we booked was better than the upgrade, in my opinion, and of course we kept it. Sitting on that deck drinking a mojito after a long day on the beach or doing other activities was a perfect end to the day. The beach was perfect. Crystal clear water on an amazing stretch of beach. (I’ve stayed at other properties in Cancun along the beach and the water was poor in comparison to JW’s stretch). There are affixed umbrellas and quality beach chairs that are kept clean by staff, quality towels regularly available. The staff at the beach were amazing….quick with drink orders and a bucket of ice for enjoying beers on these blazing hot days. There’s a lifeguard station there and the one tip I would give is to start your beach day later…people started leaving the beach at 2 pm or so every day and we mostly had the place to ourselves. Looking off the deck I saw more people occupying beach chairs around 9 to 11 am. Even still, we always had an open spot any time of the day. There are jet ski rentals and other water activities on that beach run by JW. We didn’t use the pools but they looked amazing; clean, orderly, tons of chairs in secluded areas and slightly more crowded ones closer to the beach. The staff in this hotel…I’ve stayed all around the world and I’ve never experienced a level of professionalism, friendliness, helpfulness than the JW staff. From the doormen, to the maids, to the front desk, servers in the restaurants…Not one single complaint could I possibly come up with regarding them. The only onsite restaurant that we ate in was Bravia, which we ate in for the free included breakfast that we get with our Titanium status. It’s supposed to be a free continental breakfast daily for the two of us but it was the buffet that was included….which had a great selection. As far as restaurants in the area (within 2 miles of the property…a $5 Uber ride at most) I would put Harry’s at the top of the list. Coming in a close second was Nicolette’s, and finishing out third was Lorenzillos. A little pricy…but better than any restaurant on Long Island….and I’m not kidding. Try either one and you’ll understand. These 3 restaurants are top shelf establishments. One last thing…we got hit with a hurricane that last day we were there, Hurricane Helene . The hotel was up and running and fully operational the whole time. No loss of power, no loss of services. The staff managed to make it into work and did a great job. -There’s a supermarket named Soriana’s that we went to for this and that. It’s in a pretty nice mall with some high end retail next door. No safety issues, the hotel zone in that area is beautiful. We usually took cabs everywhere but also walked back to the hotel a few times from the restaurants. No issues. To and from the airport we used the Happy Cancun shuttle…it was $80 for 2 people, total, round trip. The shuttle that works with the JW was about double that in price. Honestly, in retrospect we could have taken an Uber for less than that $80…but there’s some static going on between uber drivers and local cab drivers at the airport that we saw on the news. It didn’t seem worth it. That Happy Cancun shuttle was private, and right on time on both ends. I wouldn’t take a chance and go to another property to be disappointed. The JW in Cancun is the standard.

less