Beloved Playa Mujeres - Couples Only All Inclusive

“Our fourth trip to the Beloved and our tenth Excellence stay, 9/18/24-9/28/24”

After four visits to the Beloved, we are even more convinced it is our favorite place to vacation. From the beautiful beach and calm ocean waters (outside of Helene of course) to the wonderful room and view - it makes for a very relaxing and enjoyable time. We always look forward to the various… more

After four visits to the Beloved, we are even more convinced it is our favorite place to vacation. From the beautiful beach and calm ocean waters (outside of Helene of course) to the wonderful room and view - it makes for a very relaxing and enjoyable time. We always look forward to the various dining options and again this trip, the food did not disappoint. Standard menus offer great variety but the staff is always willing to accommodate special requests if possible and at times, went above and beyond to make many of our dinners extra special. Room was always clean and housekeeping staff friendly, diligent and always available to help with any requests. Outside of the above, the primary reason we continue to visit Beloved is the people! When they greet you with "Welcome Home", it truly feels like you are part of the family. We have made so many lasting friends with the staff members and we continue to chat with them in between visits. If you chose to visit Beloved, you will not be disappointed. The service is by far the best we have ever received which makes all the difference while vacationing. We are always hesitant to mention names as we fear we will miss someone - so if we do miss someone, apologies in advance! From an operations perspective, the dynamic duo of Grecia and Christian will give you repeated assurance that there is nothing they won't do to make your stay exceptional. They are always visible and available which makes the difference. Our butler, Brandon, is second to none... it was our second visit having the pleasure of his company. Going above and beyond is an understatement, and his customer-first mindset is evident with every engagement you have with him. Just wow... We are beach folks and spend every day on the beach and several hours in the water. What makes this time so extra special is the beach concierge team and the outstanding bar service team. We looked forward every day to the smiles and laughs we have with our special friends: Luis, Fernando, Claudia, Denisse and Sebastian. TY for all you do! So many friends across the food service team who treat you like royalty. Thank you to: Rafael, Jibran, Ambar, Alberto, Russel, Jesus, Carlos and so many more... Good food with great service is such a winning combination. After dinner, you would often find us at the lobby bar, laughing and enjoying special drinks that only Juan could concoct for us! Norbert was always willing to lend a hand as we tried many new-to-us, but local drink favorites. We also choose to spend relaxing mornings in our room and typically order room service for breakfast. We spoke to Irving or Maria each day and they took very extra care of ensuring our orders were as expected. Lastly, as we start to plan our next visit to Beloved, a big THANK YOU to Andrea for her continued leadership, attention to detail and her keen ability to recognize and reward talent within her team - keep up the great work!

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“The most relaxing and romantic vacation”

We’ve had a lovely time celebrating our honeymoon at Beloved Playa Mujeres. We were looking for a quiet relaxing beach location and we got that and more here at Beloved. From the large suites to the amazing beach, everything here is better than you expect. The service is impeccable and the staff … more

We’ve had a lovely time celebrating our honeymoon at Beloved Playa Mujeres. We were looking for a quiet relaxing beach location and we got that and more here at Beloved. From the large suites to the amazing beach, everything here is better than you expect. The service is impeccable and the staff is attentive, kind and know just how to make you feel special. Our favorite staff members: Elvis and Alex serving at the beach, on our last day Alex brought us tiramisu at the beach to say goodbye Sebastien at Beach Concierge Baldomero at La Isla and Lupita Steakhouse Brian at Le Bisou for dinner and Luis at Le Bisou for breakfast Carlos and Christian at the bellman post Christina and Juan Jose at Caffetto They are all spectacular!! My absolute favorite time of day is when Felipe delivers the daily cookies between 5-6pm. The turndown service is fantastic and we even came back to romantic decorations a few times! My husband’s birthday fell on one of the days we were here and housekeeping left a cake made of towels with a card for him. The staff take the time to remember you and your preferences. The Spa is relaxing and we had great treatments by Rosaura and Arianna, and our hydro circuit valet was amazing too. The nightly live music and special touches like romantic portraits are awesome offerings as well. Seriously everything here is great. We’ve had fantastic food, Le Bisou is a fav and the dessert at La Isla is amazing! We ventured over to Excellence for dinner at Agave and had a delicious meal with Carlos serving us, they even gave us a special dessert for our honeymoon that was sooooo delicious! We had about a million juices at the Caffetto walking to and from the beach. The water is beautiful, clear, and warm but refreshing. There are cool sea creatures to swim with like small rays, sea stars, lots of fish, crabs and even a barracuda! That one keeps to itself and doesn’t venture into the swimming area but cool to see. The free water activities are great, going out with the guide on the sailboat lets you swim in crystal clear turquoise waters about 1km off the beach. We are so sad to leave this beautiful place, but are so grateful for the relaxing time to spend together here at Beloved. I have so much more good things to say about this hotel, you’ve just got to come check it out for yourself!

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“Best of the best all inclusive for Couples”

My husband and I stayed at Beloved for our Honeymoon last year. We loved it so much that we returned a year later. It’s been an amazing trip. The faithful staff remembers us! It’s like we are hanging out with our family throughout the day. Claudia, Fernando, Sebastian and Benito have been nothing b… more

My husband and I stayed at Beloved for our Honeymoon last year. We loved it so much that we returned a year later. It’s been an amazing trip. The faithful staff remembers us! It’s like we are hanging out with our family throughout the day. Claudia, Fernando, Sebastian and Benito have been nothing but attentive at the beach. Our favorite bartenders, Betel, Pasquel and Nolberto in the lobby are always smiling. Pasquel has a secret drink he makes for my husband. He calls it, Number #5 and it’s soooo refreshing. Not only that, they really care. It’s not a show. It’s been so much fun reminiscing with the staff (our friends) here. We don’t want to go anywhere else. See you next October. Our home away from home. Special shout out to Anuar who attended to every detail of our stay, Christian, who is the man and Grecia who keeps her staff top notch.

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“Excellent value for upscale boutique resort but falls a little short of a true luxury destination”

Overall, we truly enjoyed our time there and would absolutely go back again. You just need to know what you are getting and if you are looking for great service and an upscale boutique couples resort, the value is excellent. But it falls short of true “luxury” in a couple of areas. On the positiv… more

Overall, we truly enjoyed our time there and would absolutely go back again. You just need to know what you are getting and if you are looking for great service and an upscale boutique couples resort, the value is excellent. But it falls short of true “luxury” in a couple of areas. On the positive side, the staff are all friendly and attentive. The spa and hydrotherapy services were lovely. The overall resort amenities and entertainment were good. Food was hit and miss. The more authentic Mexican food (taco truck, Mexican dinner at the steakhouse) was outstanding. The other restaurant cuisines were fine. The only somewhat disappointing part was that several items on the room service menu were pretty lackluster though due to the quality of the ingredients. (The service part of the room service was excellent however.) Finally, the furnishings in the rooms are starting to feel a little dated and there were a couple of minor maintenance issues (dripping shower, one phone receiver wouldn’t charge) that weren’t material enough to be reported but help contribute to the “upscale but not luxury” tag.

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