Description
Facilities: The hotel has a lift and features 410 rooms, including 44 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with boo… more
Location: This hotel is situated in the leisure district of Cancún, just a few minutes walk to the town centre where guests will discover many shops, bars, restaurants and nightlife venues. Links to the public transport network are to be found directly outside of the hotel.
Hotel highlighted for…
The hotel features dining services including a restaurant, a dining room, a café and a bar. All-inclusive can be booked. Breakfast, lunch and dinner will satisfy appetites big and small.
- Entertainment
- Entertainment for adults
- Entertainment
- Club
- TV lounge
- Pool table
- Games room
- Shops in hotel
- Table tennis
- Aerobics
- Board games
- Parking
- Parking
- Outside parking
- Free parking near hotel
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Kids' club
- Kids´ club
- Breakfast room service
- Room service
- Laundry
- Luggage storage
- Safe
- Ironing board
- Iron
- Newspapers
- Supermarket in hotel
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Ironing service
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Dry cleaning service
- Hairdressers / Beauty salon
- Shops
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Porter service
- Bike rental service
- Ice-cube maker
- Medical service
- Wedding service
- Postal service
- Board games
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Pool with slides
- Sun terrace
- Private pool
- Rooftop pool
- Hair salon
- 24-hour gym
- Serviced office
- Conference centre
- Meeting rooms
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Adults-only outdoor pool
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Washing machine
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Shuttle transfer
- Airport transfer
- Transport service
- Shuttle
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Non-smoking rooms
- Restaurants
- Buffet restaurant
- Breakfast room service
- Restaurant with kids' buffet
- Facilities for events and banquets
- Restaurant with breakfast buffet
- Activities
- Tennis court
- Golf course (within 3 km)
- Water park
- Water sport facilities (on site)
- Snorkelling
- Bike rental
- Table tennis
- Diving
- Golf course
- Surfing
- Beach volleyball
- Accessibility
- Wheelchair-friendly entrance
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Disabled access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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Excellent
Based on 8483 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
Showing 3 featured reviews out of 8483 TripAdvisor reviews
J
John E
06/10/2024
“Great beach, ocean, pool, room, and staff!”
Staff super friendly. Drinks are ok. Sports bar very beautiful. Ocean water was great beautiful turquoise and soft waves. Warm water. Pool was big clean and nice. Cafe coffee is ok but crepes are very good. rooms wer nice and clean (lagoon view). Elevators are a problem because you sometimes get o… more
T
Teresa W
27/10/2024
“Hotel need updating, Service impeccable”
The large room, with balcony ocean view showing wear and tear and hard for me to say 5 star hotel. The AC needed to stay on all day or else the room became humid, damp and moist. We turned off the AC at night because the vent blew directly onto our pillows (and heads) which we didn't want. The roo… more
G
Go67505341082
25/10/2024
“Expected more from the resort but made the most of our trip.”
I expected more from the resort but our family made the most of it and had a great time. This hotel needs some major updating however. We were thankful to have the sister resorts to visit. Cozumel Palace is closed due to renovation so we went to Sun Palace, Playacar Palace and Moon Palace as lit… more