L'andana

“Dream Toscana Stay”

Splendid place. Happy, attentive service. Awesome pool, long enough for lap swimming. Superb breakfast. Thanks to all for making our stay such a delight. (Two hundred characters.) (Two hundred characters.) (Two hundred characters.)!

“Such a shame”

Hard to write this review as I really want to be positive about L’Andana as I was so excited to visit but our stay could have been improved in many aspects. To start with the positives, the hotel and its location is beautiful. The staff are all very friendly, accommodating and available when need… more

Hard to write this review as I really want to be positive about L’Andana as I was so excited to visit but our stay could have been improved in many aspects. To start with the positives, the hotel and its location is beautiful. The staff are all very friendly, accommodating and available when needed. The rooms are clean and well serviced. We had two adjoining suites in the new building which were very spacious for a family of four. The suites were linked by a dining room with a small kitchen area and fridge, which ended up being quite useful over the week. On the negative side, the hotel really didn’t offer what is expected of a five star hotel. The gym is extremely poorly equipped (lack of useable dumbbells, broken exercise bike, no bench, no chin up bar etc etc). The breakfast food was quite limited, the food to order was more or less the same as the buffet and fresh eggs to order was at extra cost. There was very little food to order around the pool and no service offered by any of the pool staff. By way of example, we spent a whole day at the pool and watched staff sitting around doing absolutely nothing all day. If they had offered water and/or drinks we would have happily ordered some!!! I have never been to a hotel with no pool service and was astounded that the hotel management choose to miss this opportunity. We used the driving range and the golf clubs available there but they were extremely old (think garage sale type golf clubs!) and the balls were so old they were almost unusually. The hotel website advertises there is a golf practice course to play but there simply is not. Sadly the whole place felt tired and unloved.

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“L'Andana hotel”

the night of my arrival July 11, there was a jazz musician with 4 guests who played very loud music in the reception area from around 11 to midnight When I called the front desk the man who did not speak English said it would stop in 15 minutes. it did not. I went downstairs, had to get dressed - a… more

the night of my arrival July 11, there was a jazz musician with 4 guests who played very loud music in the reception area from around 11 to midnight When I called the front desk the man who did not speak English said it would stop in 15 minutes. it did not. I went downstairs, had to get dressed - and saw the musician with the guests. This was then past midnight. I do not think that in a hotel of your category you should ever do this. You made a small deduction to my very large bill. The food at breakfast was not good, the eggs underdone and the toaster did not toast. at lunch the tortellini, as a main course, was rather a small first course. the service is pretty indifferent on the whole. On a positive note the massages were excellent. I think for the huge price you demand, 600 euros a night, the hotel should be better and certainly not have loud music at midnight.

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