Massimo Plaza Hotel

“Great 3 star hotel in Palermo that is centrally located.”

we were bumped from another hotel nearby and they were able to accommodate us with an available room. The entry to the hotel was fair but the lobby although small was very nice. the rooms also were very nice. The staff service was excellent and helped us more than they needed to. They offered us a … more

we were bumped from another hotel nearby and they were able to accommodate us with an available room. The entry to the hotel was fair but the lobby although small was very nice. the rooms also were very nice. The staff service was excellent and helped us more than they needed to. They offered us a good price for the overnight stay and provided breakfast to us in the morning. The hotel is in a great location. If you are looking for a 3 star hotel in Palermo, this is the place to stay at.

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“Charming perfectly located hotel”

Charming, perfectly located hotel. The rooms were comfortable and clean, the view of the plaza was perfect. The doors to the balcony were pretty soundproof considering the level of activity in the plaza on a busy weekend. The staff could not have been any better. Friendly, helpful. Truly accom… more

Charming, perfectly located hotel. The rooms were comfortable and clean, the view of the plaza was perfect. The doors to the balcony were pretty soundproof considering the level of activity in the plaza on a busy weekend. The staff could not have been any better. Friendly, helpful. Truly accommodating and kind. The breakfast room was lovely and the breakfast was bountiful. When we arrived with luggage the staff immediately grabbed them from us and took them up the front steps. It was a perfect stay and introduction to our time in Sicily.

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“Warm welcome in brilliantly positioned central hotel.”

Excellent service, warm welcome and brilliantly positioned for walking around Palermo. It's up a single flight of steep stairs so may be less suitable for people with disabilities. Good breakfast. Good value for money. Comfortable rooms. Air conditioning. Would stay again.

“Lovely staff but in desperate need of renovation by management!!!”

This hotel is in a excellent and beautiful location, the staff were excellent and very helpful. But this hotel is in DESPERATE need of renovation: we were in a Classico room on the back of the hotel; I’m afraid the view wasn’t quite what we expected but we were prepared to pay to upgrade to a Super… more

This hotel is in a excellent and beautiful location, the staff were excellent and very helpful. But this hotel is in DESPERATE need of renovation: we were in a Classico room on the back of the hotel; I’m afraid the view wasn’t quite what we expected but we were prepared to pay to upgrade to a Superior room with a piazza view and the view from the room we moved to did not disappoint. But I’m afraid what did was the first room’s carpet was filthy and worn, the bathroom tiles were cracked (although the bathroom was well cleaned). In the second room, we also had to ask the staff to kindly rehoover the room as the dust was everywhere!!! The breakfast in the room is a nice touch, if you’re in a piazza view room (not so much in the Classicos at the back!), pretty tasty and punctually served ,but the true reason this is done is because there isn’t enough room in the main bar/dining room: it only has approx. 3 tables! This hotel and its facilities are, I’m afraid, at best 3-star not 4; other examples are no lift (although VERY helpful staff do help with your bags!), plus things like paper cups for tea and coffee in your room… although the lovely staff will happily give you a China cup when asked! I will say again, here, the staff are wonderful, very friendly and helpful and were kind enough to waive our supplement for the superior room at the end of our stay due to all the dust in the room! I would just ask the management to look at things like refurbishing the bathrooms and carpets and a lick of paint, then we would happily stay again!

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