Sant Alphio Garden Hotel & Spa

“3 star rooms in a 4 star wrapper.”

First I have to say that the staff are helpful and polite, housekeeping faultless, the pool and garden areas are very nice and well maintained, the reception, lobby, corridors and dining area also spotless and visually very nice. The breakfast Buffet was also very good, with plenty of choice to sui… more

First I have to say that the staff are helpful and polite, housekeeping faultless, the pool and garden areas are very nice and well maintained, the reception, lobby, corridors and dining area also spotless and visually very nice. The breakfast Buffet was also very good, with plenty of choice to suit most tastes, but don't expect a full English, you are in Italy. Unfortunately our standard room with balcony, was disappointing, someone thought that buying the hardest beds possible was a good idea, I like a firm bed, but these were so hard, that as I tend to sleep on my side, we would wake after a very uncomfortable night, feeling like someone had been kicking our hips, and felt bruised. The bathroom was very poorly designed, with the smallest shower, approx 65cm square, with the sliding doors closing on the corner, leaving an opening of approx 30cm, anyone of a larger size and stature would struggle to get through the door, and once inside it's difficult to turn round, or bend down to pick something up, the sink unit is far too big, and takes up too much valuable space, the mirror needs replacing as the reflective backing has started to disintegrate along the bottom edge. The walls are very thin, and we could hear our neighbours using their bathroom, sneezing, coughing and some intolerable snoring through the night. The ceramic tiles on the balcony have lost a lot of their clour and glaze, and look shabby. No Tea and Coffee facilities in the room, but there is a mini bar fridge. The Hotel is well located in a nice resort, and looks fantastic, but to have to pay extra to use the indoor pool and spa area is not acceptable. None of this we would expect from a 4 star hotel. It is a shame, that such a nice hotel is let down by the issues mentioned, and I would not stay again with the issues with the room in particular.

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“Looks lovely from the outside”

As you arrive at the hotel, it has a definite “wow” factor. Unfortunately, this turned out to be a “ Style over substance” scenario. As part of a touring group, we seemed to have been given as assortment of rooms that were well due for refurbishment. Our room had a small patio which was to the si… more

As you arrive at the hotel, it has a definite “wow” factor. Unfortunately, this turned out to be a “ Style over substance” scenario. As part of a touring group, we seemed to have been given as assortment of rooms that were well due for refurbishment. Our room had a small patio which was to the side of a main pathway to the beach. Consequently, people passing could see straight into our room unless we had the shutters down. The bathroom was dark with one strip light over the basin and no light in the shower. The shower leaked all over the floor making it very slippery and dangerous. It was also old and a tad grubby. The beds were rock hard and lumpy. One could feel every ridge. The pillows were as bad, one of them was just like lumps in a bag, absolutely dreadful. The hotel caters for large groups and the food offering tends to be reminiscent of school dinners although the buffet breakfast is very good. All in all, we were glad to say goodbye to this hotel.

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“Not 4 star”

Friendly staff especially in bar and restaurant. Giuseppe a credit to the hotel. Rooms badly in need of refurbishment. Black mold in tiles in bathroom. Balcony tiny, table rusty and plastic chairs dirty. Food was mediocre. Coffee not great. Indoor pool and spa good.