Sina Flora

“Nice hotel with lovely Employees.”

The staff were all lovely and very helpful. It is a nice mid range priced hotel very close to all of the designer shops. The hotel’s patio / pool area is a nice place to sit & relax away from the crowds. Our room was quiet and we enjoyed our stay. We hope to return!

“Beautiful and amazing hotel with a nice location at Capri”

Amazing hotel! Beautifully decorated with a very nice and helpful staff. Very delicious breakfast. A very nice pool and sundeck with a great view to enjoy during the sunny days. Clean and comfortable rooms. The hotel is located very centrally in Capri.

“Great start, however left with sour taste.”

We booked this hotel as part of our Honeymoon. It started out great however, we have been left disappointed with our stay which is explained below. Firstly, the positives; - Sina Flora is arguably in the best location on the island. A one minute walk (if that) into the hustle and bustle of Capri… more

We booked this hotel as part of our Honeymoon. It started out great however, we have been left disappointed with our stay which is explained below. Firstly, the positives; - Sina Flora is arguably in the best location on the island. A one minute walk (if that) into the hustle and bustle of Capri streets, the famous shopping street, the main square, and the funicular (train) that takes you up and down to the port. Despite this, that short walk means you are away from the crowds to enjoy a completely silent nights sleep, and restful days round the pool. It also has a beautiful sea view and views over gardens and the monastery. If you love cats, there’s a colony of cats that live in the gardens and the small street to the left of the hotel. They get fed each morning and evening so you will see them gather. The hotels location is also a great centre point for many different places (beach clubs, walks etc) ranging from 16 mins to 45 mins. - Sina Flora organised collection of our luggage from the ferry for 16 EUR per bag, and honestly it could not have been a smoother process. When arriving in 30 degree heat, in busy Capri, with it’s hills to navigate, trust us, it’s worth it. A gentleman was waiting for us the moment we stepped off the ferry, took our bags, directed us to the Funicular up to Capri, and our bags were at reception before we got there. (Having said that, we organised the same for our departure, and we were not told any information about where our bags would be in the port etc. We had to ask around at ticket offices when we got our Ferry tickets printed) - Our room at Sina Flora was very large, bright and spacious. It’s a shame we didn’t have any sort of balcony or outside space, and it made drying our swimwear etc difficult, but overall, the room was fantastic. The bathroom was lovely and modern (yet fitting with Italy) - The team at the hotel were incredibly helpful when we requested a couple of bookings. They secured us beds at a very popular beach club with ease, and despite not being able to get us a table at a restaurant, they still tried, and let us know very soon after we first asked. We didn’t book anything else, but are confident that if we had asked, they would have helped us without hesitation. - Upon arrival, we were welcomed nicely, and the two guys on check in gave us some information about sites / walks / things to see and information on the hotel, breakfast times etc. We had some drinks whilst we waited for our room to be ready and were kept up to date on how long this would be etc. - The grounds and building of Sina Flora are great. A real Italian charm to it, but modern and well kept. Breakfast is lovely and looking over the pool / sea each morning really was lovely. Breakfast was nice, it had lots of options, however if you particularly like a full hot breakfast, there were only eggs, bacon and sausage type product in the buffet. Otherwise, there’s pancakes, yoghurts, fruits (strawberries in particular weren’t that great sometimes), pastries, bread, cakes etc. Unfortunately, we felt that the hotel could have gone *just* that little but further to make it a lovely stay. - As mentioned, this was our honeymoon, and we spent significantly more on a hotel then we usually would. The hotel was aware of this being a honeymoon as we stated it upon booking. A welcome or congratulatory note in our room with some pastries / fresh fruits / flowers / prosecco… something of that kind, would have been a lovely touch upon arrival. Something which is very common across hotels, even at a lower price point. - We were shown to our room, and advised that our bags would be up soon. We gave up waiting on this and went to get them ourselves. Of course, we can’t say how long we would have waited if we didn’t go and get them, but no one followed up to ensure we actually had them and they hadn’t just disappeared. - As stated on another review, the corridor is used to store laundry bags, trolleys, unwanted sunbed cushions etc. This looks messy and could be easily remedied by putting a foldable room divider to close off that area. - My husband enquired with reception about renting a private boat but was told it was impossible. We know this not to be true as we have done a few before. Stepping off the Funicular, we rented a private boat in the first place we went into. Perhaps the hotel only has an agreement with one vendor which is not good for guests not to have options. - The sunbed patio area is cleaned during the day instead of outside sunbed hours (10am - 6pm). I was asked once at 10:30am to get up from the sunbed and move whilst it was hosed / swept underneath. Not a luxury hotel experience. Some days, the music round the pool consisted of the same 10 +/- songs so felt like we were going a bit stir crazy! - Just two English channels on the TV, one didn’t work, and the other was a continuous cycle of protest / war / riot / autopsy programmes… not very uplifting to have on. Would have been nice to have some other channel options as bad weather meant we spent some additional time in the room. Housekeeping issues; - Used chewing gum was found in-between the teabags in the refreshments area in our room. This was found late into our stay the first time I had a tea, and so clearly not checked thoroughly or regularly. - 2 Dressing gowns / robes were available initially, one was taken after the first day but not replaced until flagged a few days later. Not sure why this happened. - Toilet roll gate (the most bizarre experience I’ve had in a hotel). We arrived to half a toilet roll in the bathroom, not a huge issue, but would usually expect a fresh, wrapped toilet roll when arriving in a hotel, just to give a feeling of complete cleanliness since the last guests. We thought it would be topped up in the next house keeping tour the following day so didn’t think much of it. It wasn’t, so we ran out and rang down to reception to ask for more. Again, not a huge issue, mistakes happen. Housekeeping knocked, and gave us one roll. (Rations!?). Of course, we ran out again, along with shower gel so on our way out that evening, I flagged these two issues, along with the missing robe to reception. It wasn’t too well received, and we just got an ‘Okay’ as a response which was odd. Of course whilst not their direct fault, as front of house representing the hotel, a simple apology would have been appreciated. The shower gel is refillable in a large 400ml bottle so again, I would question when this was last checked? One toilet roll was left for us when we got home. Further on in the week, we ran out for a 3rd time which was very frustrating considering it had been flagged twice before. Once again, on our way out for the day, I flagged to reception and said I don’t really understand why we can’t be left two rolls, and also monitored by house keeping so we don’t run out. There seemed to be a lack of ownership and issue just passed onto Housekeeping but surely this is the most basic of checks? When we returned that afternoon, we had 8 rolls!!! left in the bathroom. Personally, we found this rude and passive aggressive from the staff, almost as if we had been unreasonable in asking that we don’t run out of toilet roll. After going out that evening, we returned to find they had come back into our room and taken back 4 rolls?!. That’s when we started to find the situation funny but bizarre… like we were in some sort of strange toilet roll war with the hotel. There was also none in the womens pool side toilet on two occasions I visited. Upon leaving our room one day, there was a printed notice stuck on the store cupboard directly outside asking house keeping to ensure stock is checked when people check out, including lots of ‘!!!’s. This should be something kept within a staff area and not visible to guests. In our opinion, after the first minor complaint to reception about our room, attitudes towards us changed and the friendly feeling from most of the reception staff disappeared. There was only one guy who remained the same as when we first arrived. Lastly, and perhaps for us, the most upsetting, is when we checked out, despite there being 3 of the reception team there, including seniors, having spent a week with them, spending 4.5k EUR, not one of them said goodbye, thanked us for staying at the hotel, asked if we enjoyed our stay or hoped to welcome us back. We were pretty much ignored. We paid for our room extras, and then that was literally it, we were left to walk out as if we were someone off the street who had wandered in. I hung around for a couple of minutes expecting someone to exchange pleasantries (Hope to see you again etc) but not a single word. I went towards the door and turned round and said thanks then…. ? to which I got a ‘thanks!’. This unfortunately is our departing memory and we’re sad we chose to spend our honeymoon at a hotel who couldn’t even bid us a friendly goodbye, seemingly because we chose to ask for some more toilet roll? We would love to return to this hotel, but certainly not with the way we were made to feel. On our journey home, our flight was cancelled and we had to stay in a Holiday Inn in Naples. We laughed to each other as we got a ‘Thank you for choosing to stay with us and we hope to welcome you back soon’ from a chain we spent 143 EUR with.

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