Hotel Michelangelo

“A Divine Hotel”

We stated in this hotel for 2 weeks. This hotel is situated in an ideal spot. Near the railway station but did not really hear the trains coming and going. A 10 minute walk to the centre of town which was excellent. The cleaning of the hotel room was great and the rooms cosy and comfortable.… more

We stated in this hotel for 2 weeks. This hotel is situated in an ideal spot. Near the railway station but did not really hear the trains coming and going. A 10 minute walk to the centre of town which was excellent. The cleaning of the hotel room was great and the rooms cosy and comfortable. The staff in the roof top bar were fun, attentive and welcoming. A special thank you to Anna who made thee best cocktails and was always smiling, attentive and happy to serve. She never stopped working and is an asset to the hotel. Ugo and Maria were great and fun too and always made us feel welcome and were attentive. Other staff who had to cover when these 3 staff were not available, were lacking in cocktail and smiling skills and some training may be required. We loved the guitarist who was on each week and were upset when he was cancelled last minute by management one night. We were half board and the breakfast was good. The hot food in the buffet was not to our taste but there was plenty of different food on offer and you could ask for an omelette or egg cooked to your preference on toast etc. Dinner was a set menu and it was good to try choices not usually on my radar. I found the soups and puddings delicious. The main meals were mostly good and if I did not like anything Francesco the Maitre De would always ask if we required a different meal. He was excellent and always made us feel so welcome and it really came across how much he cared about us enjoying our food and service. During our 2 week stay in Sorrento we were so happy to have chosen half board. Getting into restaurants in Sorrento was a bit of a problem as you cannot book a table in many of them and there are one hour waits in queues outside which is not ideal. One restaurant you could book a table, was Parrucchiano which was a little more expensive but definitely worth a visit. The wine, food and setting was wonderful. It says on their website you cannot book but we got the hotel receptionist to phone and book for us as there was a long queue at the door. We also enjoyed the pizza place 3 doors to the left of the hotel. It was more like a cafe but the pizza was the best I have ever had. The restaurant right next to the hotel with the saxophone player was nice too and was a little bit livelier than other places. To watch the football we went to the Banana split Bar, which is a nice small bar with friendly staff. You will find it if you turn right coming out of the hotel and its a five minute walk across the road. All the staff in the hotel were lovely, accommodating and very welcoming. There are many sunbeds in the 2 areas with plunge pool and jacuzzi and you get towels from the roof top bar. We never used the pool area so cannot comment. We avoided Sorrento during the day as it was disappointingly full of cruise ship visitors and was frustrating trying to get around through trains of people. Sorrento at night was lovely with lots of bars and shops. We travelled with Jet 2 and would recommend booking your trips on line before you go. Although the reps came in the hotel, they are not around a lot and we would have probably done more trips if we had booked before arriving. We did do the trip to Positano, Amalfi and Ravello with only 8 people in the mini bus.It was £80 each but fabulous and worth every penny. We stopped at various places for a photograph opportunity and had lunch with 3 courses and wine and a boat trip from Amalfi which was an extra £40 each. Well worth it we thought. It was great to be in a small mini bus and it felt safe too on the narrow roads. The driver was great fun and very informative. We did the trip to Pompeii ourselves by train. I was disappointed in the public transport in Sorrento. Every time you used public transport there were long queues, no seats and the trains and buses were not that modern. Pompei is worth a visit though. We never bothered with Capri as heard it was mobbed and busy. All in all a great holiday and this hotel was great choice.

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“Nice Hotel…Great Location”

I had one of the remodeled rooms. Please note the hotel has different types of rooms so reviews may be different per the room type. I reserved a deluxe balcony room. It was spacious, clean, remodeled. Bathroom had double sinks and a large shower. The room was very nice. I had room 404. It had a vie… more

I had one of the remodeled rooms. Please note the hotel has different types of rooms so reviews may be different per the room type. I reserved a deluxe balcony room. It was spacious, clean, remodeled. Bathroom had double sinks and a large shower. The room was very nice. I had room 404. It had a view of the sea. However it had a window and on the side of the room was a few steps with a solid door to a large rooftop patio. It was nice but would have preferred an actual balcony as that would have been more useful to me. The bed was comfortable. The key to your room controls electric. They only gave me one keycard so when I left the room everything turned off including the air conditioning. I stayed at a hotel in Rome that also had this feature but they gave me a keycard to keep in the slot that controls the electric and air conditioning so the air conditioning stayed on. I stayed in September so not as hot as summer. Wonderful location in the heart of Sorrento.

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“Average in the annexe. 2* at best”

We booked this hotel through a TUI package holiday. We stayed in the annexe part of the main hotel. On arrival, we were pleasantly surprised walking into the reception area of the main hotel, very clean and grand looking. The receptionist was very helpful and welcoming. He showed us to our room i… more

We booked this hotel through a TUI package holiday. We stayed in the annexe part of the main hotel. On arrival, we were pleasantly surprised walking into the reception area of the main hotel, very clean and grand looking. The receptionist was very helpful and welcoming. He showed us to our room in the annexe, which was a short walk from the main hotel. There were steps up to our room on the first floor, we didn’t mind this because we are able bodied. Some bad points: On entering the room, the smell of damp hit. I'm not someone to complain so I turned the air-con off and cranked the thermostat up full to try and get some heat in the place. We soon got used to the smell but every time we left for a few hours and returned, there it was again. The room was clean but had mould in the shower room and the vent in the bedroom looked quite mouldy too. I was woken through the night, every night to the sound of running water, which sounded like rain but was actually inside the outer walls, so maybe the culprit of the damp smell? Our clothes felt damp when we went to get dressed. After the first night we soon realised the annexe was also used as a staff area. Doors were being slammed from around 5am each morning. To be honest, that wasn't a major issue for me but if you like to sleep in, then this would be an issue. I found it strange that the day before we flew home our bedsheets were changed (the only time they were changed) again, not a major issue, weekly is what I would do at home, just seemed like a waste of time. Good points: Friendly staff, always smiling ( apart from one who had a scarf around his neck on level 5 bar, only seen him once. He had no people skills and seemed like he'd rather not be there). Beautiful views from the rooftop and plenty of sun loungers and seating. Breakfast pleasant and breakfast staff pleasant. Great location to everything, we went to Piazzo Tasso every day which was about a 7 minute walk and lots of little bakery shops near by. Close to the station so was easy when we visited Pompeii (definitely get a guide). TUI never stated the annexe was economy anywhere on their booking page but after further investigation, the independent hotel booking sites do state so, so TUI is probably more at fault on this occasion. The issues we had would not put me off staying here again but I would definitely stay in the main hotel and I would request their more updated rooms.

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“Lovely staff, good position for Sorrento visit and uses decent TBags Twinings!!”

The main reason for only giving it 3 stars over all was the decor and cleanliness of the room and bathroom. Good points-friendly staff , especially in the restaurant and level 5 bar. Good enough food , just the duck was extraordinary- tough and not like any duck I’d seen before. Francesco and the t… more

The main reason for only giving it 3 stars over all was the decor and cleanliness of the room and bathroom. Good points-friendly staff , especially in the restaurant and level 5 bar. Good enough food , just the duck was extraordinary- tough and not like any duck I’d seen before. Francesco and the team are very attentive and pleasant but the breakfasts are so busy the management need to install more coffee and tea drinks machines and toaster as the queue were crazy especially as the drinks machine was difficult to use . I loved the actual cooked breakfasts, really set one up for a day’s sightseeing. The pool needs upgrading- the ladder into the shallow end has such thin footrests it is difficult to use and unfortunately once the sun isn’t in the area by 3 pm in October it is in shade, also if you attract midge bites you will be attacked as there is a lot of greenery there- my husband had about 8 bites in 10 minutes! However because I love cold water swimming I did use it most days and had it too myself every time. The jacuzzi on level 6 was lovely for catching the sun and reading a book- didn’t try the level 5 one but people liked it as it was warmer. Had a very pleasant lunch on level 5 after a busy mornings sightseeing , again I emphasise the helpfulness and friendliness of the serving staff. Lifts are good -but get very busy when large groups are moving around so we did use the stairs to get our steps up! The room was a disappointment, being on a tour we didn’t have any say in room choice, and had assumed for the money we were paying the tour company the rooms would be of a higher standard. If I was travelling independently I would definitely go for the upgrade. We were facing the railway which wasn’t a problem, in fact I preferred that to looking at some one else sitting close by and the sound proofing was good so not an issue at all. The first morning we came back from breakfast and the maid was already in our room which I hadn’t expected and she was tutting away to herself in the bathroom, not sure what her problem was as she didn’t speak English. The bathroom bins don’t have liners whereas the general bedroom bin did. There was never enough loo roll , it’s so thin, a total false economy I think. We are used to hotels with older fashioned decor as we have stayed in many Spanish paradors but this was just grubby. The sink plug did not fit properly and drained so slowly it was obviously blocked somewhere. The bath setup was the worse I’ve ever seen, the shower head was half blocked so not a good flow , came out in various directions and the control tap is situated at the most inconvenient place just where you want to stand. The situation of the hotel is another plus point. We wanted to be able to walk around Sorrento and it’s great for that. We had a lovely holiday and I would recommend people to stay at Michelangelo-but ask for an updated room. Oh and one for the Brits, we could have left our Yorkshire tea bags at home as they have Twinings English breakfast ( not a dreadful Liptons insight!)

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