Comfort Hotel Gardenia Sorrento Coast

“Great Hotel Who Cares About People!”

I made some mistakes with the booking -- completely my fault and those booking requests were non refundable. The manager there and everyone else was so kind, helpful and understanding -- they went the extra mile to help me even when they didn't have to. So, they really care about people and go the… more

I made some mistakes with the booking -- completely my fault and those booking requests were non refundable. The manager there and everyone else was so kind, helpful and understanding -- they went the extra mile to help me even when they didn't have to. So, they really care about people and go the extra mile. I can recommend them highly again and again! Thank you!

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“5 Hotels in 2 Weeks…Hotel Gardenia best by FAR!!!”

Hotel was immaculate, super clean and walking distance to everything. The bar had amazing service and breakfast served in the morning was fantastic. But the difference maker here was the staff. They are amazing people and truly genuine. 🙌

“Great family run hotel in walking distance to all Sorrento attractions”

We stayed as a family of 5 on the strength of previous reviews posted on here and we were not disappointed. From the moment we walked in during a torrential downpour we were made to feel welcome by the attentive staff. This continued throughout our stay , always asking if we were happy and if we n… more

We stayed as a family of 5 on the strength of previous reviews posted on here and we were not disappointed. From the moment we walked in during a torrential downpour we were made to feel welcome by the attentive staff. This continued throughout our stay , always asking if we were happy and if we needed anything. The breakfast was tremendous with a slightly different offering each morning. On an evening free appetisers were on offer to have alongside drinks. Although we did not use the pool during this visit , it is a good size and the terrace offers great views of Vesuvius and bay of Naples. The hotel’s location is a 10 min walk from sorrento train station and 12-15 min from the old town. All of which is a fairly flat easy stroll. There are a good selection of bars and amenities with a couple of 100 yards from hotel entrance. Rooms were cleaned daily and very comfortable. We would definitely stay here again . Thanks for the memories.

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“Review for Hotel Gardenia, Sorrento”

Unfortunately, our experience at Hotel Gardenia was overshadowed by poor hospitality and maintenance issues. The staff, particularly the evening and night shift concierges, displayed unprofessional and rude behavior throughout our stay. On our first night, the older male concierge working the eveni… more

Unfortunately, our experience at Hotel Gardenia was overshadowed by poor hospitality and maintenance issues. The staff, particularly the evening and night shift concierges, displayed unprofessional and rude behavior throughout our stay. On our first night, the older male concierge working the evening shift was dismissive and unfriendly when we asked where to buy water. Although we couldn’t understand everything he said to another employee, it was clear from his tone and demeanor that he cursed at us. The second night, a woman at the front desk was even worse. Neither of them gave their names. When we arrived with a pizza to enjoy on our room’s balcony—furnished with chairs and a table—she abruptly stopped us and yelled that eating in the rooms was not allowed. She went as far as to claim that we would make the room dirty and stain the linens, effectively prohibiting us from even entering the hotel with the pizza. This was an outrageous and insulting attitude toward guests who were paying for the room and service. Her behavior was beyond rude and completely unprofessional, leaving us feeling unwelcome and uncomfortable. Additionally, the room had significant maintenance issues. The shower drainage was blocked, forcing me to stop midway through my shower and wait nearly five minutes for the water to drain to avoid it overflowing. Standing in the cold while waiting for the water to clear was extremely unpleasant. To make matters worse, there was visible mold on the shower glass where it joins with the floor and at the top. We have pictures to document these issues, which raise serious concerns about the cleanliness and upkeep of the facilities. While the hotel appears clean at first glance, these maintenance problems and the unfriendly, unprofessional staff made our stay extremely disappointing. If you value proper hospitality, functional amenities, and a welcoming environment, I HIGHLY DO NOT RECOMMEND this place. Poor service, rude staff, and lack of proper maintenance completely overshadow any positives this hotel might have.

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